Fort Worth Nissan

From the minute I called asking about my car and the Extended Warranty because my car was in my driveway but would not start, I was spoken to rudely and with a could care less demeanor. The answers to Extended Warranty because my car was in my driveway but would not start, I was spoken to rudely and with a could care less demeanor. The answers to my questions were curt and were not the information I needed. I was not clear on what the Warranty covered as I was told when I bought the Extended Warranty it was "bumper to bumper" and so I asked, but did not get an answer only that I needed to bring it in. If the battery is dead, how can I "bring it in"? What were my alternatives? I called a friend to jump my car and I drove it in to the dealership and was met with the same sarcasm. It was as if from the minute I called, I was not going to get any help. Since I had my car in the shop I asked them to check a noise - a tick, tick, tick, sound - that I have been hearing. I was told "they would listen for the noise". That was the last it was mentioned. I was not told if they heard it or not. At this point, I am sure it was ignored. I have only had my car 5 weeks and the battery is already dead. I wish I had never bought my car from Nissan of Fort Worth. I have had the worst car buying experience, customer service and now car repair that I can ever remember from a dealership. More

We didnt have great credit and were put to a finance company that we told was great, but once we got home and started researching this company we have found thousands of complaints against them (for jus company that we told was great, but once we got home and started researching this company we have found thousands of complaints against them (for just unbelievable business practices) and even a bad review with the BBB because they refuse to cooperate with the BBB regarding complaints. We have been assured and assured that the company is great and we will have no problems, so I am reserving my opinion of this dealer until I see how the first few months of payments with this finance company go. If it turns out that this finance company really is ok, then I will have no bad review for Nissan of Fort Worth. If, however, it turns out what everyone says about this company is true, then I will have a bad review for Nissan of Fort Worth because they sell you into this finance company knowing how they are. I will update in a few months after we see how it really goes. As far as the sales staff, our salesman was a very smooth talker, not sure at this point if that was genuine or just trying to make the sale for this bad finance company. So again, that will have to be reserved until we see how it goes for a few months. One big complaint that may or may not have to do with the finance company is the price of the car. The sticker said $16,000 with all the options listed that were on the car. Then, when financing was done, the price suddenly jumped to $19,900 because "the sticker was wrong and didn't really include the options on the car". Come to find out, this finance company who they put us through charges a 2000-4000 fee to finance people, so that's why they jacked up the price of the car. Not happy about that or about them lying to us. Now we already owe almost double on a brand new car than it's worth (as far as the principal balance, no interest included). More

I never thought buying a new car could be like this! I bought a Nissan Armada at Nissan of Ft. Worth. I walked in there, not expecting much, but they surprised me. My sales guy, Alex, greeted me and got bought a Nissan Armada at Nissan of Ft. Worth. I walked in there, not expecting much, but they surprised me. My sales guy, Alex, greeted me and got right to work. Took me on a test drive and I was sold! Explained all the features to me because I was trying to decide between two different models. Then we went to the price negotiation part....very surprising! I got a good deal and a fair price on my trade in. The thing about it is, they did not treat me like they were trying to pull one over on me. I knew a little bit about their cars...and they treated me with respect and courtesy. The professionalism of this dealership and the guys that work there made this purchase a great experience. More

I bought a used certified Nissan from this dealership in March 2008. In January 2009 we began having problems with a coolant leak. I took the truck in and Warranty paid to have the headgaskets replaced. March 2008. In January 2009 we began having problems with a coolant leak. I took the truck in and Warranty paid to have the headgaskets replaced. At this point gave the dealership A+. That night and 2 times after the truck had to go in and also had to go to Midland Nissan for coolant and check engine light issues. They then charged me $250 for a sensor that was not acting up until the engine burned coolant. I paid and took the truck. I traded the truck in a few months later because it still had the smell of burned coolant on trips and being a female who travels alone a lot this bothered me greatly but they couldn't find any issues. After trading it in I have been dealing with the dealership and Nissan USA to cancel and extended warranty that I had purchased on the truck for $1500. In the last 41/2 months I have yet to get an honest answer from the dealership and keep getting told that the check should be here next week. I've submitted more paper work that they keep neededing instead of getting this from me when I went in to fill out the paper work in June. I was given a Dealership Hotline phone number today by them, and after speaking with the lady their she informed me I wasn't really supposed to have that number, but she would do her best to help me. She also informed me she had not received any paperwork from the dealership that they've told me has been submitted multiple times and multiple ways. Through all of this the dealership doesn't seem to care. I even filed a complaint with the Attorney Generals Office and that doesn't even bother the Dealership. When I get my Refund I will not step foot onto that dealership again and thanks to them I won't own another Nissan EVER, and they make a few vehicles that I like a lot but they have ruined the Nissan name for me and I tell everyone I can not to go there, and not buy a Nissan because Nissan USA customer service is also no help what so ever. More

I bought a used certified Nissan from this dealership in March 2008. In January 2009 we began having problems with a coolant leak. I took the truck in and Warranty paid to have the headgaskets replaced. March 2008. In January 2009 we began having problems with a coolant leak. I took the truck in and Warranty paid to have the headgaskets replaced. At this point gave the dealership A+. That night and 2 times after the truck had to go in and also had to go to Midland Nissan for coolant and check engine light issues. They then charged me $250 for a sensor that was not acting up until the engine burned coolant. I paid and took the truck. I traded the truck in a few months later because it still had the smell of burned coolant on trips and being a female who travels alone a lot this bothered me greatly but they couldn't find any issues. After trading it in I have been dealing with the dealership and Nissan USA to cancel and extended warranty that I had purchased on the truck for $1500. In the last 41/2 months I have yet to get an honest answer from the dealership and keep getting told that the check should be here next week. I've submitted more paper work that they keep neededing instead of getting this from me when I went in to fill out the paper work in June. I was given a Dealership Hotline phone number today by them, and after speaking with the lady their she informed me I wasn't really supposed to have that number, but she would do her best to help me. She also informed me she had not received any paperwork from the dealership that they've told me has been submitted multiple times and multiple ways. Through all of this the dealership doesn't seem to care. I even filed a complaint with the Attorney Generals Office and that doesn't even bother the Dealership. When I get my Refund I will not step foot onto that dealership again and thanks to them I won't own another Nissan EVER, and they make a few vehicles that I like a lot but they have ruined the Nissan name for me and I tell everyone I can not to go there, and not buy a Nissan because Nissan USA customer service is also no help what so ever. More

Finally, an Internet sales team that knows what the word Internet means. I can't express enough the loathing I felt towards car dealers before going to Nissan of Fort Worth. Being a no nonsense type of pers Internet means. I can't express enough the loathing I felt towards car dealers before going to Nissan of Fort Worth. Being a no nonsense type of person, nearly a month later I'm still in awe at how quick and painless my car buying experience was. I'd done my research and was prepared for battle. There was no need for battle, I was treated with respect and at no time during the process did I feel my intelligence was being insulted. Communication of all forms was done in a timely manner. When they said they'd call or email, they did. Highly recommend the Internet department at Nissan of Fort Worth. More

I bought several cars from this dealership and loved I bought several cars from this dealership and loved every purchase, but if you should need a repair done GOODLUCK! This dealership sucks at repairs, I bought several cars from this dealership and loved every purchase, but if you should need a repair done GOODLUCK! This dealership sucks at repairs, you have to return your car at least 2 or 3 times to get the problems resolved. Oh, don't even bother talking to the manager cuz he could care less. I know this sounds crazy, but only buy cars from them and leave repairs up to another dealership. More

very simple process - felt sales man went above and beyond to get me the best deal possible - would recommend to any nissan customer or those wanting to know about nissans thanx again chris beyond to get me the best deal possible - would recommend to any nissan customer or those wanting to know about nissans thanx again chris More

I bought a new Pathfinder and like the folks I worked with. Their website was really a good resource for me. with. Their website was really a good resource for me. More

Turned in my vehicle before the lease was up and paid the lease off-however, they misplaced my vehicle on the lot, locked the paperwork inside. NMAC continued to contact me for the vehicle and to pay off the lease off-however, they misplaced my vehicle on the lot, locked the paperwork inside. NMAC continued to contact me for the vehicle and to pay off the remainder of the loan. Thornhill denied having the vehicle until I demanded that they physically walk in the lot -they found it. Took forever for them to fax the odometer reading in. NMAC is still trying to close down the account-but have a collection agency calling me daily to get the remaining 11,000 dollars owed since "we didn't return the vehicle" I am outraged. At the time that we turned in our vehicle, we decided to put out a new lease on a new vehicle at nissan. We put down $424 deposit. The dealership had to get the vehicle from another dealership. THe next day we decided on a Toyota and cancelled and,even thought i felt bad, we backed out on the Nissan. Now the dealership won't give our money back because they had to pay to get the vehicle we initially wanted. I feel that since they are the cause of our problems regarding the first vehicle, that should erase the $424 off my credit card to make up for the collection agency harassing me for the mistake they made!! More