Fort Worth Mitsubishi - Service Center

Waited 2. 5 hours and did not receive the service I waited for and additionally received a broken part. When I reached out, multiple times, I could not get ahol 5 hours and did not receive the service I waited for and additionally received a broken part. When I reached out, multiple times, I could not get ahold of anyone or a call back when I did finally reach someone. Absolutely terrible service. More

Paid $500 for two break pads and 2 rotors. completely insane went in for a break job and only got 2 breaks out of the 4. I will not be returning for service or to purchase a vehicle here again completely insane went in for a break job and only got 2 breaks out of the 4. I will not be returning for service or to purchase a vehicle here again. More

Either The Regional Manager or the district manager dropped the ball when it came to communication straight from corporate about my recall work and control arm that was greenlit to have done. I was tol dropped the ball when it came to communication straight from corporate about my recall work and control arm that was greenlit to have done. I was told twice by corporate and ensured that the regional manager emailed the district manager who then emailed the service manager. The service manager was professional so I'm gonna guess the district manager was on some hoe xxxx about doing the work because I was told his email said something different which is unfair to the service manager that has to deal directly with the customer. There's always one of those type of people when it comes to work hierarchy that tries to leave the Frontline worker like the service manager/employees out to dry. I know this and kept my cool bc I have ppl who manage Mitsubishi dealership back in my home state so I know the game. Recall work that should of took one day ended up taking about a week. I asked the service manager for the email from the district manager and never received it but overall, I gave 2 stars due to his apologetic behavior and candor. Desk working a$$ sucka a$$ district manager or whoever dropped the ball🤷 I planned to have my brakes done and spend a lil money at this place until this became messy. More

I was greeted friendly they listen to my problem I was in and out of there within an hour I had to get a new key but the most ridiculous part was being charged $200 for labor just to go in the back to get a and out of there within an hour I had to get a new key but the most ridiculous part was being charged $200 for labor just to go in the back to get a key plus the cost of the key other than that the service rep was very polite More

Service was good and kept me informed about the process. Receptionist was tentative and helpful. Receptionist was tentative and helpful. More

Terrible dealership that won't take accountability for their mistakes and tries to charge the customer for it. Then sends their customer away with a lug nut missing from every wheel. their mistakes and tries to charge the customer for it. Then sends their customer away with a lug nut missing from every wheel. More

Service dept was prompt in getting out oil change and quick car wash in a timely manner quick car wash in a timely manner More

Very hospitable and attentive to the customers needs. Funding is a easy process and informing Funding is a easy process and informing More

They were very good at getting me in and out in a very timely manner timely manner More

Josh is a awesome service manager and I like how he has great customer service great customer service More