Fort Wayne Toyota

We were very pleased with the time spent and effort taken to Michelle Hildenbrand was our sales person. She was very good at showing us what options we had in vehicles. She was always helpful and never pushy. Michelle Hildenbrand was our sales person. She was very good at showing us what options we had in vehicles. She was always helpful and never pushy. She searched to find the vehicle that we purchased and we are very pleased. More

I purchased my car sight unseen in person and Brandon was my eyes and ears before I made the two hour drive to get it. He did a great job of describing it and made the process painless after I arrived. I’d h my eyes and ears before I made the two hour drive to get it. He did a great job of describing it and made the process painless after I arrived. I’d highly recommend Brandon. More

The blower motor on my 2015 Prius suddenly got noisy. I was able to make an appointment on line for the next day. A new motor was needed, and none was in stock, but they got one in the next day and instal was able to make an appointment on line for the next day. A new motor was needed, and none was in stock, but they got one in the next day and installed that afternoon, in about an hour. More

Michael genuinely cared about matching a car to my needs. Affordable and dependable. Thanks Michael Smith for helping making a precious memory with my parents. Affordable and dependable. Thanks Michael Smith for helping making a precious memory with my parents. More

Michael helped me find the perfect car in my price range. I don’t live in the area, so he made the process easy for me despite the distance. Thanks, Michael! I don’t live in the area, so he made the process easy for me despite the distance. Thanks, Michael! More

New car purchase Everyone we dealt with was friendly, helpful, and knowledgeable, which made our search for a new car much easier! Brandon Lester was great to work wi Everyone we dealt with was friendly, helpful, and knowledgeable, which made our search for a new car much easier! Brandon Lester was great to work with. I would recommend him to anyone looking to purchase a new Toyota. Thanks, Brandin! More

Mid Level Service Greeted and welcomed to service area. Everything was set for scheduled service. Additional needs were well presented and able to handle immediately. W Greeted and welcomed to service area. Everything was set for scheduled service. Additional needs were well presented and able to handle immediately. We appreciated the use of vehicle while waiting for additional service needs were provided. Service team always a pleasure to work with - thanks. More

Patient, non-pushy salesman We were very pleased to work with Dave Welling: his personality, his explanations, his going the extra mile to show us how to work all the features th We were very pleased to work with Dave Welling: his personality, his explanations, his going the extra mile to show us how to work all the features the car offers. He even installed our favorite radio stations and thoroughly checked the car we were trading in and found things we had overlooked. More

Our sales person was Jeremy. He was courteous, and efficient. He did an excellent job. Our experience at Fort Wayne Toyota overall was great. There was no high pressure and service was excellent. efficient. He did an excellent job. Our experience at Fort Wayne Toyota overall was great. There was no high pressure and service was excellent. More

Couldve been a better experience. At first the process of buying a vehicle was rough but began to smooth out. Salesman that helped us was nice and polite. However things changed late At first the process of buying a vehicle was rough but began to smooth out. Salesman that helped us was nice and polite. However things changed later on in the day and week following. Once we said my wife and I would buy the vehicle, I began to feel like I was being pushed to buy. Wanted to talk it over with wife and my personal bank and come back to purchase vehicle. But was asked why, and told have deal here, our finance guy can do same as my bank basically. Then once got to finance office, guy we worked with was to me very rude, pushy, arrogant, cocky and disrespectful to me. He did not explain stuff very well in my opinion and was very pushy and wanted move things fast it felt like until I wasn't interested in buying an extended warranty. He would not take my no, not interested for an answer. He would push to know why. I would reply I have my reasons and hed be okay for a few minutes and then go back to trying to push it on me again and would not take no for an answer. So my wife and I were glad when that was over. Loved the vehicle test driving it and once we bought it and brought it home. However, when test driving it, low tire pressure sensor was on. Had salesman have it looked at and was fixed. I felt and he felt was just low from sitting on the lot and I understood. However the warning light came back on the next day and I put air in the tire and was good. Then it was fine Monday for my wife at work until her ride home and it(tire) began to leak again and she had to stop on way home to put air in the tire because it had leaked that bad. So the next day, I drove the vehicle without issue until that evening when I drove it to the dealership to drop off our down payment and have the tire looked at. I thought it was the vale stem and after service looked at it, it had been the valve stem. But instead of putting a spare valve stem on or spare tire for me, they just put air back in the tire and told me I was good to go home knowing that it would leak and continue to leak. They said they had to order a new valve stem in and would call when part came in. Several days passed and I had heard nothing, so I called them and they said that the part would be in on Monday and would once again call when in and schedule time to come get it fixed. Once again I did not receive a phone call, so on Tuesday I called and they dept said it would be in at 1pm that day and they would call me to confirm and schedule to get it fixed. Once again, I did not receive a phone call and still have not after being a couple days. So I had to take matters into my own hands and I took it to my mechanic to get fixed so my wife could drive her vehicle, vehicle we bought for her to drive, to work finally without having to worry about tire leaking. So long story short, after this experience and the experiences I heard two other customers have while I was waiting on my vehicle to be looked at the other day at dealership, I would not and will not recommend anyone to visit or purchase from this dealership. More