Fort Wayne Toyota

I noticed a yellow light on my dashboard and learned that I had a flat tire when I arrived at the Toyota Dealer. Since I had other plans for the day, they said that I could leave the car there and pick it I had a flat tire when I arrived at the Toyota Dealer. Since I had other plans for the day, they said that I could leave the car there and pick it up in the afternoon. So my friend picked me up and we continued our plans for the day. When I returned in the afternoon all the work was finished and my car was back to normal. More

This young man is very professional, thoughtful and kind. I really appreciate the time he took with me making this important decision! I really love my Rav4 I really appreciate the time he took with me making this important decision! I really love my Rav4 More

I have brought 9 out of ten vehicles from Michael Smith. He is will treat you like family. No pressure guy!! Michael always follows up with you after the sale to make sure you are happy with your purchase a He is will treat you like family. No pressure guy!! Michael always follows up with you after the sale to make sure you are happy with your purchase and if you have any questions. The financial team are great people also. They will fight for the best rate!! More

My story, dream come true.saw a van online I wanted. My story, dream come true. saw a van online I wanted. Went to Fort Wayne Kia, test drove it, the price was right, had all the bells and whistles, "Wh My story, dream come true. saw a van online I wanted. Went to Fort Wayne Kia, test drove it, the price was right, had all the bells and whistles, "Who could ask for more?" I signed papers and was out the door. I DID NOT take it to my mechanic before signing as it was after hours when I did the test drive... The next morning, I scheduled an appointment with my mechanic, Cat from Love Auto Repair for the following Monday, took my title for my trade in to Fort Wayne Kia later that day and discovered a few things that needed repaired/replaced, as you would on any "new to you" vehicle. I saw on the dashboard that I needed an oil change and the tpms (tire pressure monitor sensor) was also illuminated and the rear window wiper arm was in need of repair. I pointed that out to Herb of FWKia, who knew about my scheduled appt with the mechanic and after his service tech took a quick look, recommended I have my mechanic take a look at it. This is when my dream come true evolved to a nightmare, as I had waited till Monday to see my mechanic, who very gently informed me that I had a rod knocking in the engine and my recourse was to have it opened and inspected and from there this became a Horror story for me. After having spent an additional $250 in repairs, inspection and oil change etc, I was now facing huge expenses to stay in this vehicle. I called my salesman, Jerome Dowdell and told him what had taken place, even went as far as to tell him, "I feel like y'all saw me coming" He was quick to tell me that he would talk to his manager and someone would call me back. I spent what felt like hours and no call. My mechanic finished up with the inspection and all the work that had to be done then, We talked about my options and with a tear stained face I returned to FWKia. JJ (Jerome) was the first person I saw, He went directly to management. My nightmare transformed into a Fairy tale... Rob jumped into immediate action, sought vehicles on the lot that would meet my needs and preference, sent me on a test drive, I had my mechanic inspect two out of three test drives, I was even allowed to take one home overnight so my mechanic could evaluate it at the start of business the next morning and Before I knew it,.. I HAD A MUCH NICER THAN I ALREADY OWNED VEHICLE IN EXCELLENT RUNNING CONDITION, PAPERWORK REDONE FOR THE NEW PURCHASE AND BOOM, BOTTA BING, I AM IN MY "NEW TO ME" CAR. I cannot praise this crew enough for their integrity and professionalism. From JJ,Dowdell (exceptional salesman) , Rob (one incredible Manager), Bryce, Nicholas, Jay, to Eathan (the porter who detailed the car). I COULD NOT BE MORE PLEASED AND IMPRESSED WITH THE LEVEL OF RESPECT, UNDERSTANDING AND DEDICATION TO CUSTOMER CARE I RECEIVED. (I am sure there are people and names that were omitted, unintentionally for sure) I have heard from folks over the past couple of days, horrible tales of dissatisfaction with FWKia, but I have to say... I was TREATED WELL, probably better than I deserve. You have to consider that these folks deal with a lot of folks daily, some happy, some angry, and my experience is, "If you want to be treated fairly and respectfully by anyone else, "IT STARTS WITH YOU, YOUR ATTITUDE, AND ENDS WITH HOW YOU RESPOND AND REACT TO THE PERSON AND SITUATION IN THOSE CIRCUMSTANCES" I got exactly what I gave... Thank you so much Fort Wayne Toyota Lexus Kia, you have a customer for life... too, Thank You, Cat from Love Auto Repair, you are my Auto Dr for keeps. Moral of the story, Do unto others as you would have them do unto you, spend the $42.30 to have a pre purchase inspection done by Cat at Love Auto Repair, he is a mechanic with integrity, and finally be the change in the world that you are wanting to see, by this I mean treat everyone WELL! You get what you give!!! What goes around comes around... God Bless You and Keep you all the days of your life. More

Excellent sales and service team! Just purchased my 6th new prius from Bob Rohrerman's Ft Wayne Toyota... Great People who really care ❤ . THANKS for all you do! new prius from Bob Rohrerman's Ft Wayne Toyota... Great People who really care ❤ . THANKS for all you do! More

I went in not expecting to be able to drive home in the car I was looking at, but two fantastic trade offers later, I was able eliminate almost all of my negative equity and get into the car I really wante car I was looking at, but two fantastic trade offers later, I was able eliminate almost all of my negative equity and get into the car I really wanted. Michael Smith was nothing short of exceptional in his effort to get me where I wanted, and I greatly appreciate him and Fort Wayne Toyota for their efforts. A happy customer that will be returning, even if that means driving 2 hours! More

Joe Grove was excellent in handling our purchase of a Tundra. While We were working with him purchasing an automobile, he realized we were also simultaneously looking for a Ford F150. When he found that Tundra. While We were working with him purchasing an automobile, he realized we were also simultaneously looking for a Ford F150. When he found that information, he was appropriately persistent in showing us a Tundra and Subsequently made the deal More

Felton was amazing to deal with. He treated us with respect, did not pressure us and was very patient with us during our decision making process! respect, did not pressure us and was very patient with us during our decision making process! More

I started to look for a newer used that I could easy get in and out of. The sales manger Brent Saylor and the sales person Jeremy Goldsworthy looked hard for the perfect SUV. I could not be more satisfied w in and out of. The sales manger Brent Saylor and the sales person Jeremy Goldsworthy looked hard for the perfect SUV. I could not be more satisfied with the 2012 Rav 4 that they found for us. More

I first went to the dealership with only a slight idea of what I was looking for. While Pyay was showing me the first vehicle, he was very attentive to what I had to say about it. Using this knowledge, he wa what I was looking for. While Pyay was showing me the first vehicle, he was very attentive to what I had to say about it. Using this knowledge, he was then able to pick out a couple more cars that I might have liked. I ended up deciding which car I wanted after that first visit thanks to him. More