Fort Wayne Toyota

The staff found an empty office for me to work while I waited (thanks!). A comfortable waiting/working area, away from the television, would be great waited (thanks!). A comfortable waiting/working area, away from the television, would be great More

I purchased a Toyota Venza on "faith". I live in Napoleon, Ohio and created the deal on the phone with the manager Andrew (last name?) before I test drove the Venza. Needless to say, I am pleased. Napoleon, Ohio and created the deal on the phone with the manager Andrew (last name?) before I test drove the Venza. Needless to say, I am pleased. However, they missed a few details preparing the vehicle for delivery that I pointed out before I took the Venza home. More

Service was quick and the people were very friendly. Wife brought car in at 7:00 am, did not realize that the service people do not start until 8:00 am Wife brought car in at 7:00 am, did not realize that the service people do not start until 8:00 am More

Operation was very smooth, well organized and no hocus pocus as you see in so many other dealerships. Dalton explained the steps and Austin the sales manager was very helpful. There was a processing backl pocus as you see in so many other dealerships. Dalton explained the steps and Austin the sales manager was very helpful. There was a processing backlog and Austin apologized and gave me a full tank of gas for the wait. In my many years of purchasing autos this has been the most pleasant and professional encounter I have ever experienced. More

We love the rav4 and the salesperson was great. We were told by the finance manager that the warranty expired 1/1/2021, so we bought extended warranty for $1971.00 The next day I created an account on the told by the finance manager that the warranty expired 1/1/2021, so we bought extended warranty for $1971.00 The next day I created an account on the Toyota webpage and entered the vin. I discovered and confirmed with a call to Toyota that we had warranty until June 9th plus certified pre owned coverage for 12 months. The next day I emailed the finance manager and asked for a full refund. From this point forward was a nightmare getting anyone, including the general manager to respond. If not for the salesperson and Toyota customer care getting involved nothing would have happened. Supposedly there is a check in the mail, but I will never buy another Toyota More

Kris always does an excellent job and very knowledgeable about My Toyota Camry. As long as Kris is still in service I will continue to bring my two Toyota vehicles in for service. about My Toyota Camry. As long as Kris is still in service I will continue to bring my two Toyota vehicles in for service. More

The staff has changed some over the 14 years I've been coming to Fort Wayne Toyota for service, but the comfortable feeling is the same. I've tried the others and there is no comparison. coming to Fort Wayne Toyota for service, but the comfortable feeling is the same. I've tried the others and there is no comparison. More

Well found out this morning that I will never do business with Bob Rhoman again. Bought a 2014 GMC Serria from them 2 months ago and the other day I found hail damage on the roof of truck. I did not get into with Bob Rhoman again. Bought a 2014 GMC Serria from them 2 months ago and the other day I found hail damage on the roof of truck. I did not get into the bed of the truck when I bought it cause it had the the bed top on it. Talked to Phil today and he said it was my baby so I will call my attorney and my bank and let them know whats is going on and see if we can stop payment More

Brent saylor was great..but the sale person should have made sure the vehicle was already for delivery..and on February 2 The finance department told me that my gap insurance and extended warranty was canc made sure the vehicle was already for delivery..and on February 2 The finance department told me that my gap insurance and extended warranty was cancelled and a refund was on its way ..I called AAGI and they have never received any paperwork from fort wayne Toyota..the finance department is something else ..I will not deal with them again.. More

Fort Wayne Toyota once again exceeded my expectation regarding my recent service experience. I was initial greeted very timely. Given a brief explanation of what would happen during my visit and direct regarding my recent service experience. I was initial greeted very timely. Given a brief explanation of what would happen during my visit and directed to their freshly kept waiting area. Everyone was friendly and wearing a mask . And on schedule my work was done and I left on time with a clean and fully serviced Prius. Thanks Again Ft Wayne Toyota. More