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Fort Myers INFINITI - Service Center

Fort Myers, FL

4.8
675 Reviews

675 Reviews of Fort Myers INFINITI - Service Center

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August 17, 2023

Rick is great. He is honest and kind and the work is great. I would not go anywhere else but an Infiniti dealership. I am very pleased with all of the staff. More

by AHAGGERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Libby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana VanBuren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Fort Myers INFINITI responded

Hello, we're glad to hear our staff took such great care of you! Here at Fort Myers INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 17, 2023

Zach Irwin and Adriana are the definition of customer service. Always helpful friendly and honest. I have gotten all service done here at fort myers infiniti and will continue tp do so because of Zach. More

by Billm218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana VanBuren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Fort Myers INFINITI responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Myers INFINITI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2023

Got charged for gas after returning the rental back with more gas than I got it. More

by maryjessica88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Libby
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

Mr. Irwin is a great asset to this organization, a gentleman and professional. I will be glad to return to this dealership for all future assistance. Thanks 👍 More

by j.blueknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayko Fonseca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Kenworthy
Aug 16, 2023 -

j.blueknight responded

If I could add anything, it would be communication with customer should always be a priority.

August 15, 2023

A minimum of fifteen words in order to skip this part. They did a good job. More

by Heathgn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

The labor cost was extremely high but otherwise the service was very good. Kathy Grammer More

by kathy941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Irwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2023

My 2022 QX50 is a lemon so after contacting Infiniti consumer affairs and filing a complaint I have not been to the dealership. I stopped at the dealership to get my car washed and the service manager More

by Jeff
Service Communication
Recommend Dealer
No
Employees Worked With
Emmanuel Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2023

Very clean , nice staff and very accommodating. .I would recommend the dealership to anyone who asked . More

by degoessling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Libby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana VanBuren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Fort Myers INFINITI responded

Thank you so much again for your feedback! We hope you have a great day!

August 11, 2023

Excellent experience Zach is great to deal with for service Would recommend fort myers dealership More

by lahue57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

August 11, 2023

Did a great job on my Q50s. It needed a brand new engine + other parts and Fort Myers Infiniti was able to have my car running like new in 1 week. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Libby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Fort Myers INFINITI responded

Hello David, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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