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675 Reviews of Fort Myers INFINITI - Service Center
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August 29, 2023
Zach and Ethan did a great job with communication and servicing my car , making sure all my problems were rectified. My go to service advisor and mechanic for future visits ! servicing my car , making sure all my problems were rectified. My go to service advisor and mechanic for future visits ! More
by jromi96
Verified Customer
August 27, 2023
After purchasing my second vehicle, I will be back for a third car. Honest dealership! third car. Honest dealership! More
by kristin.bechtel
Employees Worked With
August 24, 2023
Very professional and friendly staff. Clean facility and fast service. They are there to make sure our needs are taken care of. Clean facility and fast service. They are there to make sure our needs are taken care of. More
by MELISSAROSENTRATER
Employees Worked With
August 23, 2023
Arrived ahead of schedule. Was greeted by valet, met Zach, waited for service to be completed. Was greeted by valet, met Zach, waited for service to be completed. More
by Pose3971
Employees Worked With
August 23, 2023
The service was professional, quick, and washed my vehicle afterwards. I'm very happy the service as always. vehicle afterwards. I'm very happy the service as always. More
by catalinaappraisals
Employees Worked With
Other Employees :
Aliah Lopez was a great help and explained my service and future appointments.
August 23, 2023
I was pleased with the way I was treated, everyone I dealt with was professional and caring. dealt with was professional and caring. More
by handleykevin
August 22, 2023
Zack was very professional, and took care of my car issues, great job to the technician. Could not be more happy issues, great job to the technician. Could not be more happy More
by josephrusso1
Employees Worked With
August 22, 2023
Just poor service for me to visit dealer ship saturday and have to go right back monday for the same problem and they dont return your phone calls and have to go right back monday for the same problem and they dont return your phone calls More
by elethasaddler
Employees Worked With
August 18, 2023
Beware of undisclosed fee for "Shop Charge". I called and received over the phone a quote for a battery replacement. Was quoted the battery and labor cost to install. While the battery was I called and received over the phone a quote for a battery replacement. Was quoted the battery and labor cost to install. While the battery was about 50% more expensive than at my local auto parts store, I knew it would be difficult to install (lots of plastic trim must be removed to install), so I went ahead with having the dealer perform the work. It was raining quite hard when my wife arrived with the car, and the team rushed to move a car so that she could pull into the covered area - she really appreciated that! Initially, the Service Consultant offered a significantly more expensive battery that was quoted over the phone, and had to spend time consulting with others before he could find the one that was quoted to me. After the work was completed, I reviewed my invoice and discovered that $40 had been added for "Customer pay shop charge for repair order" - this was 2/3 the cost of the battery installation itself. This cost was not disclosed prior to completion of the work. When I asked about this I was told "That charge is a percentage of labor for hazardous waste disposal, shop supplies, cleaning solutions." While I can see this applying to some work, I don't see how it applies to replacing a battery, and just seems a way to increase the cost after the work has already been completed. In summary, this was my first experience with this dealer, and I feel they could have done better. While I would go back, I will definitely consider other options as well. More
by adamr
Employees Worked With
