Fort Myers INFINITI

Once they have your money. Bought a 2013 Volvo from them in Jan 2015, apparently the sales person didn't notice the noticeably broken gas cap... After I left I noticed a shimmy Bought a 2013 Volvo from them in Jan 2015, apparently the sales person didn't notice the noticeably broken gas cap... After I left I noticed a shimmy in the front end, brakes were shot. No return calls or e-mail, had to fix it myself. Car belonged to a manager, if they don't take care of their cars they're not going to take care of yours.... Multiple attempts at contact, no return calls. Never been treated this bad at a car dealer. Once they got the money they could care less. Revised January 25: Store manager saw this post and called. Too bad it took this much to get a phone call. The manager and I had a nice talk, he reimbursed more than my expenses and apologized for the incident. It would be nice if there was some kind of people-skills taught to the staff. Perhaps also some kind of post-call to ask customers how their experience was? I was forced to go directly to Volvo for service and they were strict about follow up contact. An entire business can be affected when one employee does a bad job. Don't let one useless employee affect your business with this dealership, others seem to have been treated well, and management jumped in when they saw a problem. Not very satisfied, but issue is settled. More

A Very Pleasant Experience My husband and I were looking at different dealerships trying to decide what type of new vehicle we wanted. Mark Snyder greeted us in the showroom and My husband and I were looking at different dealerships trying to decide what type of new vehicle we wanted. Mark Snyder greeted us in the showroom and offered his assistance with any questions. We did not intend to buy this particular day, but after looking at the Infiniti 2015 QX60 we knew this was the one we both really wanted. Once we decided to buy, Mark was patient and worked very hard for us to stay within budget and got us a good deal on the car we wanted. We wanted to take the QX60 that day so Mark spent 5 hours with us and expedited the processing of the vehicle so we could drive it away. By the time we left he felt more like a friend to us than a sales associate. We appreciated his being upfront with us on all the details of this transaction and his great sense of humor suited us to a tea. Mark went thru all the things one can do with all the high tec. buttons and navigation and told us to come by anytime to see him if we had any questions or further guidance learning how to utilize all the technology. We are giving him a 10 only because they don't have 15 on the scale. Mark thank you for a wonderful experience with your dealership, a big thank you to my husband for a fantastic Christmas present and Greg Davison (finance) thank you for taking care of all the paperwork and it was a pleasure working with you also. We highly recommend the dealership and their employees we were fortunate to deal with. More

Kind and informative My experience with Kevin who was assisting me in attempting to purchase an SUV was I must say awesome. I told him that I NEEDED to leave a review for My experience with Kevin who was assisting me in attempting to purchase an SUV was I must say awesome. I told him that I NEEDED to leave a review for him because its hard to find a salesman that has such heart and sincerity in that field of business. His knowledge on the vehicles impressed me. Unfortunately I was not able to purchase a vehicle that day but once I am Kevin is without a doubt the guy that I will be giving my business to. More

Success! It is a sincere pleasure to deal with our salesman Kevin Hackshaw at Fort Myers Infiniti!!! After 4 hours at another dealership, I am not sure wh It is a sincere pleasure to deal with our salesman Kevin Hackshaw at Fort Myers Infiniti!!! After 4 hours at another dealership, I am not sure where my husband and I found the energy for round 2. Since we live in Port Charlotte and were already in the neighborhood, we decided to stop in at Fort Myers Infiniti. To our amazement, we ended up leaving happy, and most importantly with a new QX60. I know few people who enjoy the actual crunching of numbers on a new car, but Kevin Hackshaw, Blair White General Manager, and Greg Davison in Finance made it easy and ensured that our day ended in success. Kudos to all!!! More

Helpful salesman I called in about a Infiniti coupe, Kevin was very helpful and informative, could tell he was smiling through the phone. I was surprised when he follo I called in about a Infiniti coupe, Kevin was very helpful and informative, could tell he was smiling through the phone. I was surprised when he followed few days later about my inquiry, it was appreciated. More

Best dealership experience ever I have purchased many vehicles in my life and typically it has not been a pleasant experience. More often than not the relationship is somewhat advers I have purchased many vehicles in my life and typically it has not been a pleasant experience. More often than not the relationship is somewhat adversarial between the dealership and the buyer. That is categorically not true at Fort Myers Infiniti. I was treated phenomenally well by the entire staff and it was far and away the best car buying experience I've ever had. Mark Snyder and the team truly worked with me (not against me as often happens) to find solutions to issues that I had. Oh, and did I mention the car? AWESOME! I highly recommend this brand and this dealership to anyone in the market for a car. More

Great experience My husband got the car for me so when I went to the dealer to sign the paperwork I had the pleasure to meet Dino.He was extremely nice and helpful.He My husband got the car for me so when I went to the dealer to sign the paperwork I had the pleasure to meet Dino.He was extremely nice and helpful.He assisted me with my questions in a friendly yet professional manner.Great job! More

great service pleasure to do bushines with Dino Jagarnauth was my sales consultant he was a pleasure to work with. No BS and he got me the deal that I wanted. Highly recommended. Dino Jagarnauth was my sales consultant he was a pleasure to work with. No BS and he got me the deal that I wanted. Highly recommended. More

First Class in every way! From the moment I first arrived at the Fort Myers Infiniti dealership, I was treated like royalty. Every person I met there was friendly and cooperat From the moment I first arrived at the Fort Myers Infiniti dealership, I was treated like royalty. Every person I met there was friendly and cooperative. My salesman was Mike Robbins and I couldn't have asked for a nicer person to work with. I genuinely liked his personality and appreciated his knowledge. More

last minute unhappy deal. Justin was a great! This my first Infiniti and I can say My wife and Me was very happy.Justin was extremly patience with us.We had very poor in Englis Justin was a great! This my first Infiniti and I can say My wife and Me was very happy.Justin was extremly patience with us.We had very poor in English langguage,but he tried very hard to make us understand without pressure us into anything.Thank you Mr.Justin and keep us your good work! When it was time to finish the deal,we put in pressure situation to accept the insurance cover.At the time almost 9.30 pm.We're already very tired,dont even understand what it was that we signed. When we want to cancel them in few days,the answer was NO.Until now My wife and me still expecting the change from the Finance Dept. More