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103 Reviews of Fort Mill Hyundai - Service Center
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July 12, 2020
Service Writers at Fort Mill Hyundia The service department does an excellent job. Especially Tom Furey. He really looks after his customers. When I am waiting he continues to check on The service department does an excellent job. Especially Tom Furey. He really looks after his customers. When I am waiting he continues to check on the status of my vehicle and keeps me informed. He was very through in explaining the repair and options. More
by mken548
Employees Worked With
Tom Furey
July 06, 2020
Outstanding customer service and a vacation saver I cannot put in enough of a good word for how Tom Furey helped rescue what could have been a disastrous weekend. My 2015 Hyundai Tuscan ran into some I cannot put in enough of a good word for how Tom Furey helped rescue what could have been a disastrous weekend. My 2015 Hyundai Tuscan ran into some engine problems enroute from Hilton Head to Charlotte Airport to pick up some family for the holiday weekend and week of vacation. I was lucky enough to have been close enough to the dealership when the engine light went on and pulled in without an appointment. I explained what happened to Tom and he immediately was able to assign a technician to take a quick diagnosis in the hope it was a quick computer reset. Ends up this was a significant issue and the motor has to be replaced and the dealership will need my car for an extended period. Tom was able to put me in a loaner and I had the car to pick up the family and return to Hilton Head. Tom's service and can do attitude was so appreciated. Given my pulling in on the day before the holiday weekend and without an appointment or any prior relations with this dealership, it speaks volumes of the customer service focus and commitment. Tom is an ace in my book. I also spoke to his manager, Tony Belk, to extend my appreciation. The two of them was consummate professionals, I would recommend this dealership and Tom in particular to anyone. This is the type of dealership you want to do business with. More
by DennisG
Employees Worked With
Tom Furey, Tony Belk
June 06, 2020
Very nice dealership and experienced staff.There was always someone available to answer any questions or concerns,overall always a great experience!Thanks for all your help. always someone available to answer any questions or concerns,overall always a great experience!Thanks for all your help. More
by rosemary.ricci1985
Employees Worked With
Cashier & general staff, David Kilmer
March 20, 2020
A really good experience. A good sales force and a good service department. I will for sure be going back to Fort Mill Hyundai. Jerry service department. I will for sure be going back to Fort Mill Hyundai. Jerry More
by Lulu
Employees Worked With
Perry Perry was my salesman, David Kilmer
March 11, 2020
personalize service David always provides us with very personal service, just like a family member, he is very honest and very straight forward with us, has never mislead David always provides us with very personal service, just like a family member, he is very honest and very straight forward with us, has never mislead us on any service related items More
by mliptak
Employees Worked With
Reubin Nesbitt, David Kilmer
February 16, 2020
Excellent every time I go in! My recent service visit was excellent! The team at Fort Mill Hyundai is always courteous, helpful and informative. I actually enjoy having my car serv My recent service visit was excellent! The team at Fort Mill Hyundai is always courteous, helpful and informative. I actually enjoy having my car serviced here because I walk away feeling like my business is important and that I am worth the extra effort they always give. More
by Cam
Employees Worked With
Tom Furey, Reubin Nesbitt
January 31, 2020
David did an awsome job taking care of our needs and was very courteous. Job well done and I look forward to bringing our needs to Hyundai in Fort Mill for service knowing we will be taken care of. very courteous. Job well done and I look forward to bringing our needs to Hyundai in Fort Mill for service knowing we will be taken care of. More
by hutchinsatc
Employees Worked With
DAVID, David Kilmer
October 26, 2019
Negligent and Reckless Service Department I bought my car in Huntersville, NC at Keffer Hyundai and was recommended to take my car to Fort Mill Hyundai as it's closer to my residence. I've ne I bought my car in Huntersville, NC at Keffer Hyundai and was recommended to take my car to Fort Mill Hyundai as it's closer to my residence. I've never had an issue at Huntersville, but decided to give Fort Mill a try due to convenience. I've brought my car to Fort Mill Hyundai twice. Each time the service department was unacceptable, as a result I will not be returning. First time came in for an under warranty battery replacement. I would have had no issue, but upon leaving the dealership I noticed a piece fell out of my car while heading towards the exit of the dealership. I stopped as I noticed the piece fall out, it was part of the harness that keeps the battery in place. I popped the hood put the piece back in place as it does not take much effort. If I can put it in correctly surely a tech can.... Battery replacement was under warranty, so didn't bring up a complaint. Second visit, I took my car in for a routine maintenance. When I was called to the front for completion, my service adviser had pointed out that one of their techs had opened my drivers side door into one of their lifts. So they dinged up my car on a routine maintenance. I was told they would need to keep my car for 2 or 3 days for the repair. Two weeks later I finally received my car, repair appears to be acceptable but there was no paperwork acknowledging what had happened. Upon retrieving my car they tried to charge me for the routine maintenance. In addition, whomever fixed the car left visible hand and footprints on the interior of the car. Service Advisers appear to be acceptable but service department is 0 for 2 on routine services. I've read several other reviews where they had left the inside of clients cars with grease, hand prints, etc and that is spot on. How long does it take to wipe down the inside with a clean rag after work is done? Another thing, you would think what happened on my second visit would warrant a talk from management, it did not, management never talked to me. As a result, I have to think what happened to me is something that is not normally brought up to management. So I guess they don't care about their shops negligence and mishandling of clients vehicles. More
by koolkeith311
Employees Worked With
Rey Cueto
March 21, 2019
Recall service and oil change The service people were very helpful and efficient, providing timely information and when vehicle would be ready. The waiting area was comfortable and The service people were very helpful and efficient, providing timely information and when vehicle would be ready. The waiting area was comfortable and snacks were provided. My vehicle was ready on time and Tom was very efficient in completing paper work and getting my vehicle to me. They are always friendly at this dealership and service center. More
by wendy
Employees Worked With
Tom Furey
March 16, 2019
The Ususal Pleasant Experience David Kilmer checked me in, gave me an update on my check engine light and performed the required maintenance. Bought my Hyundai Genesis when they w David Kilmer checked me in, gave me an update on my check engine light and performed the required maintenance. Bought my Hyundai Genesis when they were first introduced in 2008 (2009 Model). Have 200,000 miles on it now and always maintained by David. Car still runs and looks new. Couldn't ask for anything more. More
by mcgeeship
Employees Worked With
David Kilmer
