Fort Mill Ford - Service Center

20,000 Mile Service When I first came to my scheduled appointment anther service advisor looked me up in the system and said this person is your advisor and he is outside When I first came to my scheduled appointment anther service advisor looked me up in the system and said this person is your advisor and he is outside with another customer. She sat there and played on her phone while I stood there for another 5 minutes, she also did this to 2 other customers with no offer of any assistance. I went in for a 20K service and had a knocking when I had the wheel turned. I told them figure out what the knocking was and I would come back and drop it off to get it fixed. This service took me a total of 3.5 hours and they told me for the last hour that it is finishing up. I asked for the service manager and the answer was he was in back. I was never told what took so long and no one ever offered to talk with the manager even after I already asked for them. More

Communications needs to improve My Ford F150's engine light came on so I brought it in to the dealer I bought it at, Fort Mill Ford. They told me I needed a new oxygen sensor, but th My Ford F150's engine light came on so I brought it in to the dealer I bought it at, Fort Mill Ford. They told me I needed a new oxygen sensor, but they would have to oder since they did not have in stock. They instructed me to pick up my car and would call me when it came in. I forgot about it since my engine light went out, but when it came back on a couple of months later, I called the dealer about the part. They advised it had come in awhile ago, but they forgot to call me. I scheduled the service visit and dropped it off at 1:00 in the afternoon, since they said they had to wait for the engine to cool down before replacing the part, but would have it ready well before the end of the day. This was important as I had to be at work early the next morning. At 6:30pm I called them since I had not received a call and was told by the last service tech there who was walking out the door, that my truck had not been completed, but should be ready sometime the next day and someone should have called me to advise me. Obviously this created a huge problem for me getting to work, so the tech, who was not responsible for my repair, arranged a loaner for 7:00am the next morning. Things did work out the next day, but if I hadn't called them, I would have been screwed the next day. One more strike like this and I will find a new service location. More

Great Customer Service Fort Mill Ford always provides great service for our vehicles. Scheduling appointments are easy. The staff are great and provide timely updates regard Fort Mill Ford always provides great service for our vehicles. Scheduling appointments are easy. The staff are great and provide timely updates regarding the service that is being performed. More

used to be very happy My car has not been serviced anywhere else besides Fort Mill Ford. However, the last two experiences have been negative. The first was when my car cam My car has not been serviced anywhere else besides Fort Mill Ford. However, the last two experiences have been negative. The first was when my car came in for "The Works" and it was hit. In all fairness,they did have me bring it back in and they removed the dent. The paint is bubbling there but it is minimal. Secondly, I brought my car in on Saturday again for "The Works." I picked it up around 4:00 pm and drove right home. When I got in the vehicle next to drive it, the service engine light came on. I called the dealership and they stated to bring it in and something probably just needed to be reset. When I arrived I was told this was not the case and I needed to have a diagnostic at the cost of $137. This was not acceptable to me since the car was in your care and was fine and I picked it up and the light came on. I went to O'Reilly where they did a complimentary diagnostic to find out it is a P26B7 service engine code. I called the dealership and told them this was the case and asked what happened during the inspection to cause this? Now, I cannot prove this happened under their care but it does seem very coincidental. I would have hoped that given the circumstances, they would have said "Let's waive the diagnostic and see if we can come to a happy resolution." This was not the case. Maybe it is all a fluke but I think something could have been done to resolve the issue. Although I have been coming to Fort Mill Ford for almost six years, moving forward, I will be exploring other options. More

F350 repair I towed my F350 service over to them for ECU problem. The truck was there for 3 weeks and they said it was repaired. I picked it up and 2 days later i I towed my F350 service over to them for ECU problem. The truck was there for 3 weeks and they said it was repaired. I picked it up and 2 days later it happened again. I had to tow it over again and they changed out the ECU but took over a week for the repair. Their repair lasted 4 days and to bring it back again. The truck has been in the shop for over 2 weeks and they can’t figure out the problem and is still there. It only has 38k miles on it. Terrible service. I will NEVER bring it there again More

Good Experience for Vehicle Service Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs ne Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs needed. He never pressures me toward a decision but offers advice and explains how he handles similar needs w/his own vehicles. I feel he's honest and fair and wants to do what's best for the situation.... I recommend Frank as your service advisor if you're doing business w/Fort MIll Ford..... has my strong recommendation. More

UNPROFESSIONAL!!! Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehi Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehicle into service, assured that this was fix the issues. Agreed to $850.00 repair. After repairing (before vehicle was returned), service department called and informed me that the $850.00 repair was not enough and the vehicle required another $1,200.00 in repairs. Asked for trade in value of vehicle and was informed that the dealership would trade in for $1,000.00. Clearly, the service department is unable to provide an accurrate estimate on the cost of repair or has very unprofessional business practices. Either way, I would never bring a vehicle to be serviced here again. Went to another service department and fixed vehicle for under $300. Not a trustworthy service department. More

Fast Professional Service I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take a I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take advantage of the nearby waiting area. My auto was ready in a timely manner with all items completed. Frank found me in the waiting area, asked if I had any questions, and brought my Ford Edge to me. All together a great experience! More

Scheduled Repair My engine light stayed on... Called Fort Mill and they got me scheduled as soon as possible. Frank Arnold was my Serice Manager..and he was great My engine light stayed on... Called Fort Mill and they got me scheduled as soon as possible. Frank Arnold was my Serice Manager..and he was great as usually. It feels like going to a small town dealer who treats you like family and really cares....Got my Escape back in shape and I was back on the road in no time... Thanks to..Frank, Big Dave, Brandon, .D.C.,and Mary A+ in my book !!!!!!!! More