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Fort Mill Ford - Service Center

Fort Mill, SC

4.0
88 Reviews

88 Reviews of Fort Mill Ford - Service Center

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October 06, 2020

I purchased my first Explorer here back in 2011. I got my second one in 2017. And I have used Fort Mill Ford for all of my service needs. Frank has been my service adviser since day one. Although I cou More

by tevisv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Arnold
September 18, 2020

Service is difficult to get a hold of.Dropped my car off Service is difficult to get a hold of. Dropped my car off at 7am for investigation of an electrical burning smell, oil change and tire rotation. Too More

by Robert T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Writer - Josh(?)
Sep 23, 2020 -

Fort Mill Ford responded

We are disappointed to learn of your experience here at Fort Mill Ford. We would like the opportunity to make this up to you. Please contact our manager at (803) 948-8202 so we can make your experience a positive one.

September 04, 2020

Frank in service always takes care of me. When I leave my diesel truck with him I know he is going to get taken care of what needs to be done as if it were his own. Trust is important when it comes to ch More

by Lance Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Arnold
Sep 10, 2020 -

Fort Mill Ford responded

Thank you for the kind words! We will be sure to pass along your comments to Frank. We look forward to your next visit! Take care!

July 15, 2020

Service was good except had to call about 4 times to speak to service Service is good. Very aggravating when you cant get in touch with a person More

by Terry
Recommend Dealer
Yes
Employees Worked With
Frank bobby
Jul 19, 2020 -

Fort Mill Ford responded

Hi Terry, we appreciate your honest feedback, as we are always looking for ways to improve. Please don't hesitate to reach out if there's anything additional we can do for you.

July 08, 2020

Real professional and great job of explaining the problem, repair was done in a timely manner. My service provider Frank Arnold did a a great job. More

by Nicktruesdale
Recommend Dealer
Yes
Employees Worked With
Frank Arnold
Jul 10, 2020 -

Fort Mill Ford responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

June 16, 2020

Frank Arnold is my go to man at Ford. He got the vehicle in for an over-all service check-up, made some necessary repairs and got the vehicle back on the road to my Kid's home in PA. Good job Ford. More

by Lola T-70
Recommend Dealer
Yes
Employees Worked With
frank Arnold
Jun 18, 2020 -

Fort Mill Ford responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

June 03, 2020

Excellent service as always! Dennis and his service staff always ready to help. All “social distancing” protocols were followed. Also cleaned my car afterwards. Very easy and safe transaction. More

by Nice Job!
Recommend Dealer
Yes
Employees Worked With
Dennis, Bobby and all the service staff.
Jun 04, 2020 -

Fort Mill Ford responded

Nice Job!, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2020

I was provided with fast and friendly service. The online scheduling was easy. The routine service was performed quickly. The service team was friendly and great to work with. More

by dominic.cilento
Recommend Dealer
Yes
Employees Worked With
Bobby
Jun 02, 2020 -

Fort Mill Ford responded

Hi Dominic.cilento, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 01, 2020

Quick Fix for tire problem while I wait. One of my tires was repeatedly running low on air every 3-4 weeks. I finally took it in to Ft. Mill Ford when I was getting ready for a summer trip. More

by THCowell47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager on duty.
Jun 02, 2020 -

Fort Mill Ford responded

Thcowell47, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fort Mill Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2020

Drop off was easy, I was taken care of quickly. Truck was ready in about 3 hours and I was called when done. Payment was easy also, service personnel were friendly. More

by egantwerk
Recommend Dealer
Yes
Employees Worked With
Brittany
Apr 29, 2020 -

Fort Mill Ford responded

Egantwerk, we're happy you found our staff to be so supportive during your experience here at Fort Mill Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

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