Fort Mill Ford - Service Center

We would to thank Frank for all of his help with overseeing the work we had done with our Ford Edge. He provided an excellent customer service experience. overseeing the work we had done with our Ford Edge. He provided an excellent customer service experience. More

Gentleman at the front desk was very polite. Waiting room Is comfortable and the service was very quick. When my car was done the young man backed it up for me to make it easier to drive out. room Is comfortable and the service was very quick. When my car was done the young man backed it up for me to make it easier to drive out. More

My appt was for 3:30pm. I arrived at 3:25, and check in was easy. I was told it would be done in 45 minutes. I returned at 4:15 and my vehicle had not even been taken into the shop yet. (I had to cancel my was easy. I was told it would be done in 45 minutes. I returned at 4:15 and my vehicle had not even been taken into the shop yet. (I had to cancel my clients 5:00 meeting). When it was done, we went to the cashier to check out. The invoice said n/c, so she assumed it was under warranty and closed it out. But my service was actually being covered by my reward points. Difficulty arose trying to get it done that way. I have spent hours with Ford Pass taking care of the glitches standing in the way. I have also spent ours trying to reach the only person at Fort Mill Ford who can handle my invoice. Doesn’t make sense to me, it’s such an easy fix. Yet four days of phone messages and glitch fixes, it is still not taken care of. I’ve done my part. I’ve tried other service help, the call center, direct voice mail to my service rep, I even tried to give the solution to the cashier! At every try, I was informed my service rep is the only one who can take care of it. Personally, I have the problem fixed. If the company wants to get the reward points they earned for the services rendered, then the service rep will need to reach me on the phone. No more messages 8 minutes before you close. No more call center telling me she’s unavailable. I will need to be reached by the ‘one and only’ person who can handle this. It is just too frustrating at this point for me to keep calling. No messages please. She needs to reach me. More

I purchased a used vehicle in Feb of 2020. Within a few months the backup camera went out and replaced under warranty without any issues. A few months later the APIM which is the video screen went out af months the backup camera went out and replaced under warranty without any issues. A few months later the APIM which is the video screen went out after it was out of warranty by 1600 miles. I had local dealer determine the issue (APIM). Called Fort Mill Ford to see if they could offer any warranty assistance since it was approx $900 to fix. This is where the disappointment began. I spoke with Jackie in service and she told me to bring in to make sure that was the problem. I did and it was and then got a $136 bill for diagnostic (already had the issue diagnosed). Then I scheduled an appointment with their answering service for the following week to fix. I call the day of since I have an 1 1/2 hour drive and I'm told I don't have an appointment. It must be scheduled by service not answering service. So I reschedule with Jackie for the next week. I call before to make sure and Jackie informed me someone must have made a mistake because I still don't have one scheduled. She was the one who "scheduled it". Finally I scheduled the third time and paid in advance for the part on Jan 2 of 2021. I finally get a call from her two weeks later and had my repair done on Feb 1, 2021. Needless to say I didn't receive a customer satisfaction review from her! More

Bobby in the service department was friendly, polite and the service was quick. I have had good luck with Fort Mill Ford service department on each visit. I have seen both Bobby and Frank and I doubt you the service was quick. I have had good luck with Fort Mill Ford service department on each visit. I have seen both Bobby and Frank and I doubt you could go wrong with any one in the department. More

Bobby was great as usual. On time service and a relief after I brought my car in with a few worries. The best service experience of any dealer I have ever had. after I brought my car in with a few worries. The best service experience of any dealer I have ever had. More

I came in with a check engine light on, did not have an appointment, service advisor Frank Arnold was able to have my vehicle repaired after a short wait. Mr. Arnold was very helpful, professional, polite appointment, service advisor Frank Arnold was able to have my vehicle repaired after a short wait. Mr. Arnold was very helpful, professional, polite and is very customer oriented. In my opinion an asset to the company. More

Bobby in the service department is outstanding!!! He is polite, professional, and very knowledgeable. The work on my vehicle was completed timely. I highly recommend Fort Mill Ford!!! polite, professional, and very knowledgeable. The work on my vehicle was completed timely. I highly recommend Fort Mill Ford!!! More