Fort Mill Ford - Service Center

This is the 3rd consecutive visit I’ve received terrible service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am fo service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am for a pre-scheduled 2pm appointment. Called advisor multiple times with no answer, finally left message at 4:30. Finally received a call back after 5 that they were too busy and never even looked at my truck. Fort Mill Ford clearly doesn’t stand behind their product. Will NEVER go back and NEVER recommend them to anyone. More

Very good service it was quick and easy I’m truly happy will return great service will return great service More

After calling my Lincoln dealership to help me with my issue with my Lincoln with no real satisfaction, I went to fort mill ford, it was like night and day. They had excellent customer service skills. T issue with my Lincoln with no real satisfaction, I went to fort mill ford, it was like night and day. They had excellent customer service skills. The technician took care of me very quickly. Tell me what he thought. The problem was, and got my car in for an appointment in a timely manner. I highly recommend going to Fort Mill Ford for your cars service. More

Tony Pompeii was great to work with and took my calls when I checked on the vehicle. He also called with updates. when I checked on the vehicle. He also called with updates. More

Service Dept did not communicate with me at all! They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make two calls and not leave a message? Because the caller ID said "Spam Risk", I did not answer it. I spent Wednesday calling multiple phone numbers for FM Ford Service, but no one answered the ringing phone. Finally, I talked to someone in Sales who patched me to Service. The manager (who was very polite and apologetic) told me my car was done on Monday but did not see any notes that someone called me. How long should a car sit there before someone decides to call the owner or leave a message or notice that the car has not moved? More

FM Ford Service Dept has no communication with its customers even though they said they will keep you up on what's being done. They don't tell you the truth about your vehicle or parts. Even their cow customers even though they said they will keep you up on what's being done. They don't tell you the truth about your vehicle or parts. Even their coworkers don't appreciate how some of them treat customers. Pitiful for the size of their business. When are people gonna stop blaming Covid and look in the mirror. More

Great friendly timely service. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford More

Great friendly timely service. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford service department. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford service department. More

Ron worked to secure my personal truck and delivered it to me. Great service all around to me. Great service all around More

Jackie was wonderful. I tried dealerships in Charlotte to do a recall and they told me it would be days before they could get me in. Jackie got me in the next day. Excelle I tried dealerships in Charlotte to do a recall and they told me it would be days before they could get me in. Jackie got me in the next day. Excellent customer service!!!!! Got me in and out in a hurry. More