Fort Mill Ford

Came in for oil change and rotation and that is what I got. Nothing more to say. Was treated average so review is average. got. Nothing more to say. Was treated average so review is average. More

This is the 3rd consecutive visit I’ve received terrible service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am fo service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am for a pre-scheduled 2pm appointment. Called advisor multiple times with no answer, finally left message at 4:30. Finally received a call back after 5 that they were too busy and never even looked at my truck. Fort Mill Ford clearly doesn’t stand behind their product. Will NEVER go back and NEVER recommend them to anyone. More

Had a warranty issue that they wouldn’t help with. I went to a different dealer who took care of it no problem. I also asked to speak with the service manager and he said he didn’t have time to talk w I went to a different dealer who took care of it no problem. I also asked to speak with the service manager and he said he didn’t have time to talk with me. More

Very good service it was quick and easy I’m truly happy will return great service will return great service More

After calling my Lincoln dealership to help me with my issue with my Lincoln with no real satisfaction, I went to fort mill ford, it was like night and day. They had excellent customer service skills. T issue with my Lincoln with no real satisfaction, I went to fort mill ford, it was like night and day. They had excellent customer service skills. The technician took care of me very quickly. Tell me what he thought. The problem was, and got my car in for an appointment in a timely manner. I highly recommend going to Fort Mill Ford for your cars service. More

Our salesperson William Kennedy made my dream purchase happen. Ford had delays in our truck build, but I was always kept informed. when I received the truck, he assisted in make sure everything I needed happen. Ford had delays in our truck build, but I was always kept informed. when I received the truck, he assisted in make sure everything I needed done to it that production couldn't get done happened. More

Tony Pompeii was great to work with and took my calls when I checked on the vehicle. He also called with updates. when I checked on the vehicle. He also called with updates. More

Guys were great to deal with start to finish. Good communication and did what they said they would do. Good communication and did what they said they would do. More

Very friendly staff and took the time to answer any and all questions that I had. all questions that I had. More

Service Dept did not communicate with me at all! They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make two calls and not leave a message? Because the caller ID said "Spam Risk", I did not answer it. I spent Wednesday calling multiple phone numbers for FM Ford Service, but no one answered the ringing phone. Finally, I talked to someone in Sales who patched me to Service. The manager (who was very polite and apologetic) told me my car was done on Monday but did not see any notes that someone called me. How long should a car sit there before someone decides to call the owner or leave a message or notice that the car has not moved? More