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Fort Mill Ford

Fort Mill, SC

4.6
263 Reviews
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801 Gold Hill Rd

Fort Mill, SC

29708

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Showing 263 reviews

June 19, 2023

I was looking for a good, dependable used vehicle for my daughter to purchase, who works out of town. I met with Bob Szal, he was friendly, respectful and very knowledgeable about the vehicle and was able More

by pglittrell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Szal
Jun 21, 2023 -

Fort Mill Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Fort Mill Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2023

I walked in the front door and was asked, hello, can I help you. I stated that I wanted to buy a vehicle. I was introduced to Ronald Kirby, I told Ronald what I was looking for and he took me More

by jsevc62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Kirby
Jun 21, 2023 -

Fort Mill Ford responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2023

Eric and Adrian were great to work with and very knowledgeable of my F150 lightning setup More

by Phil Brown
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric, Adrian
May 23, 2023 -

Fort Mill Ford responded

Phil, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

May 20, 2023

I've purchased two vehicles from this dealership. They are slow and make no apparent effort to go quickly. It's very much a "you're on our time" vibe. Is it the worst dealership experience I've had, More

by derekbarbour4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales, finance
May 24, 2023 -

Fort Mill Ford responded

Hi Derek, We are disappointed to hear that you did not have a more positive experience with us at Fort Mill Ford. We would be grateful for the opportunity to speak with you directly about this. Please contact our General Manager at (855) 627-8200 at your earliest convenience so we can work to improve your experience.

May 17, 2023

Awesome, no complaints about service they took care of the service right away. Minimum wait. More

by robertoreyesreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodriguez, Chastity
May 23, 2023 -

Fort Mill Ford responded

Hi Robert! We're so happy we were able to help you out! We look forward to your next visit! Take care!

May 16, 2023

Middleton was great. Very nice, calm mannered and helpful. Will definitely buy here again. Loving my new car. More

by bjp29642
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Middleton
May 17, 2023 -

Fort Mill Ford responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

May 03, 2023

Very helpful and friendly staff. They kept checking to make sure I had everything that I needed. More

by 81082abc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kirby, DeForrest
May 09, 2023 -

Fort Mill Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2023

I purchased my vehicle here in Dec 2012. The must have had a internal restructuring. I used to get very good service here. This latest experienmce has been appauling. I had my vehical towed More

by jamessowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory - was introduced as the mgr, Dave was the tech/mechanic, Darien I think was the customer serviceman
May 04, 2023 -

Fort Mill Ford responded

Hi James, We are disappointed to hear that you did not have a more positive experience with us at Fort Mill Ford. Our General Manager would be grateful to speak with you directly about this situation. Please reach out to us at (855) 627-8200 so that we can work towards a resolution. We look forward to hearing from you.

May 11, 2023 -

jamessowell responded

I look forward to speaking with your General Manager. Your store has all of my contact information available in your records. When I call your general routing number, Ï cant get through to anyone without delay. I understand being busy. I am busy too. Please look my information up, call me directly, email me directly or even text me directly. Since I posted this review I have also noticed my oil was over filled, they must have knocked something on my ac as it no longer cools and was working beautifully when I left my car there.I had noted when I picked up my car that my vehicle calls for Motorola Orange antifreeze. The antifreeze in my car is green. I will hen peck this because I paid good money and waited a significant amount of time for my vehicle to be repaired. Lets move forward and see if we can resolve this. Please have your General Manager contact me. Again, you have my information in your system.

April 28, 2023

Excellent service. Explained everything and very pleasant to deal with. Had to order a part and will do everything they can to expedite getting it. More

by Ker915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken, Chastity
May 03, 2023 -

Fort Mill Ford responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 25, 2023

2023 ford explorer less then 1500 miles and the stupid xxx is already in the shop!!!!! More

by Michael_hudson_13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
FORT MILL FORD
May 03, 2023 -

Fort Mill Ford responded

Hi Michael. We are terribly sorry that you are experiencing issues with your new vehicle. Rest assured, we are working to get the vehicle back to you as soon as possible. Given the chance, we’d like the opportunity to make this a better experience. Please reach out to us at 855-627-8200.

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