Fort Mill Ford

Chris Mills is the Man!!! Told him what I needed and he made it happen left with 2 brand new vehicles! F-150 and a new work van transit mid roof!! Thanks Chris for working h Told him what I needed and he made it happen left with 2 brand new vehicles! F-150 and a new work van transit mid roof!! Thanks Chris for working hard and making it happen More

Fortmill Ford was excellent Sales staff was very helpful and I would recommend them to others that are in the market for a new car. The sales rep Eric Curtis was excellent. Sales staff was very helpful and I would recommend them to others that are in the market for a new car. The sales rep Eric Curtis was excellent. More

Middleton is the Best Sales Associate! Love MY New F-150! This is now our 5th new Ford purchased with Fort Mill Ford will never ever go anywhere else. We actually had went to Fort Mill Ford on Sunday not know This is now our 5th new Ford purchased with Fort Mill Ford will never ever go anywhere else. We actually had went to Fort Mill Ford on Sunday not knowing they were closed, so we unfortunately went to another Ford dealer in the area and the treatment we received was terrible. Needless to say the very next morning; called Fort Mill talked to one of our favorite sales associate and drove home later that day with our new F-150. Highly recommend Fort Mill Ford, we have all our service work & purchasing there. They treat you like family, no better dealership in the area! 5 Stars are not enough 10 stars! More

used to be very happy My car has not been serviced anywhere else besides Fort Mill Ford. However, the last two experiences have been negative. The first was when my car cam My car has not been serviced anywhere else besides Fort Mill Ford. However, the last two experiences have been negative. The first was when my car came in for "The Works" and it was hit. In all fairness,they did have me bring it back in and they removed the dent. The paint is bubbling there but it is minimal. Secondly, I brought my car in on Saturday again for "The Works." I picked it up around 4:00 pm and drove right home. When I got in the vehicle next to drive it, the service engine light came on. I called the dealership and they stated to bring it in and something probably just needed to be reset. When I arrived I was told this was not the case and I needed to have a diagnostic at the cost of $137. This was not acceptable to me since the car was in your care and was fine and I picked it up and the light came on. I went to O'Reilly where they did a complimentary diagnostic to find out it is a P26B7 service engine code. I called the dealership and told them this was the case and asked what happened during the inspection to cause this? Now, I cannot prove this happened under their care but it does seem very coincidental. I would have hoped that given the circumstances, they would have said "Let's waive the diagnostic and see if we can come to a happy resolution." This was not the case. Maybe it is all a fluke but I think something could have been done to resolve the issue. Although I have been coming to Fort Mill Ford for almost six years, moving forward, I will be exploring other options. More

Purchased a New F-150 Very easy to work with. Lou is a stand-up salesman and has great follow-up. I will be going back to them and Ford when its time for my next purchase Very easy to work with. Lou is a stand-up salesman and has great follow-up. I will be going back to them and Ford when its time for my next purchase. Already recommended two friends to go see Lou. More

F350 repair I towed my F350 service over to them for ECU problem. The truck was there for 3 weeks and they said it was repaired. I picked it up and 2 days later i I towed my F350 service over to them for ECU problem. The truck was there for 3 weeks and they said it was repaired. I picked it up and 2 days later it happened again. I had to tow it over again and they changed out the ECU but took over a week for the repair. Their repair lasted 4 days and to bring it back again. The truck has been in the shop for over 2 weeks and they can’t figure out the problem and is still there. It only has 38k miles on it. Terrible service. I will NEVER bring it there again More

Good Experience for Vehicle Service Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs ne Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs needed. He never pressures me toward a decision but offers advice and explains how he handles similar needs w/his own vehicles. I feel he's honest and fair and wants to do what's best for the situation.... I recommend Frank as your service advisor if you're doing business w/Fort MIll Ford..... has my strong recommendation. More

UNPROFESSIONAL!!! Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehi Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehicle into service, assured that this was fix the issues. Agreed to $850.00 repair. After repairing (before vehicle was returned), service department called and informed me that the $850.00 repair was not enough and the vehicle required another $1,200.00 in repairs. Asked for trade in value of vehicle and was informed that the dealership would trade in for $1,000.00. Clearly, the service department is unable to provide an accurrate estimate on the cost of repair or has very unprofessional business practices. Either way, I would never bring a vehicle to be serviced here again. Went to another service department and fixed vehicle for under $300. Not a trustworthy service department. More

Liked my salesman, Middleton.. I had a good working relationship with my salesman. He was polite and attentive to details. He set up my iPhone and linked all the electronics to work I had a good working relationship with my salesman. He was polite and attentive to details. He set up my iPhone and linked all the electronics to work on my phone. More

Fast Professional Service I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take a I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take advantage of the nearby waiting area. My auto was ready in a timely manner with all items completed. Frank found me in the waiting area, asked if I had any questions, and brought my Ford Edge to me. All together a great experience! More