Fort Mill Ford

Frank in service always takes care of me. When I leave my diesel truck with him I know he is going to get taken care of what needs to be done as if it were his own. Trust is important when it comes to ch my diesel truck with him I know he is going to get taken care of what needs to be done as if it were his own. Trust is important when it comes to choosing your mechanic and he certainly has my trust. More

A very satisfying experience with the entire office team, especially Eric who was thorough, knowledgeable and helpful. I would definitely recommend this dealer to anyone looking for a new car in a stress fre especially Eric who was thorough, knowledgeable and helpful. I would definitely recommend this dealer to anyone looking for a new car in a stress free setting. More

Andrew N and GM Todd G were awesome to work with. If you need a Ford then check them out! Great Dealership to work with! Todd went out of his way to help me and my family and that goes a long way! I had a r need a Ford then check them out! Great Dealership to work with! Todd went out of his way to help me and my family and that goes a long way! I had a repair issue that brought me in. After he made sure that the issue was resolved he took the time to address my concerns about staying in the vehicle. I did not want to stay in the vehicle and he helped me find another vehicle. He had me submit my credit online and even though he does not control the credit part of it, he did everything he could to make the process go smooth. The next morning he had a vehicle waiting for me and was even patient enough to support me in checking out she same vehicle in a different trim. Liked the 2nd vehicle so much he got it worked out for us. He had salesman Andrew help us! He was kind and also professional and patient. He went out of his way to make sure I knew everything I needed to know about the new vehicle. He is super and my family enjoyed working with him. I appreciate the opportunity to work with the folks here and we will certainly be back if the need arises. Thank you so much! More

Overall an awesome experience! Eric was super helpful and I was able to test drive all of the cars I wanted and look at my options from there. Buying a car at 21 isn’t easy but fort mill ford helped me make I was able to test drive all of the cars I wanted and look at my options from there. Buying a car at 21 isn’t easy but fort mill ford helped me make it happen & i’m in love with my new car! More

Cheated on new purchase I have leased several vehicles at Fort Mill Ford, helped my son purchase one here, and then my wife and I purchased an Edge for her. She found the per I have leased several vehicles at Fort Mill Ford, helped my son purchase one here, and then my wife and I purchased an Edge for her. She found the perfect color and features, but the vehicle she chose did not have factory Navigation, so they advised they work with an "Authorized" installer in Charlotte, NC to install one. I wanted confirmation it would work as if factory installed. So there was a phone call on speaker with the FM Ford salesman and the Sales Manager where the installer "Guaranteed" it would work fine. AND we agreed to pay the $1700 for it. AND IT DID NOT WORK as they said. First they wanted us to pick another Edge from the lot inventory. Didn't have the right color. Then they wanted to "find" one from another lot. Couldn't get the right color combo either. So they finally said they would order one exactly like we wanted and "swap them out". They day finally arrived and I went to "swap them out". This is when I found out I had to "TRADE IN" the first one as it was now "USED", and "PURCHASE" the new one on a new finance agreement. The new "PURCHASE" included a $3000 charge for the depreciation on the "USED" vehicle. I was floored as I was NEVER advised this is the way it would be handled. Another salesman said they should have advised the process and just kept the first vehicle. I could have rented a car cheaper for the 8 weeks it took to get the new one!!! I even contacted SONIC Automotive who basically said Sorry! Customer loyalty doesn't mean anything to this business! Well, they've lost mine forever!!! Billy W. More

Service was good except had to call about 4 times to speak to service Service is good. Very aggravating when you cant get in touch with a person speak to service Service is good. Very aggravating when you cant get in touch with a person More

Real professional and great job of explaining the problem, repair was done in a timely manner. My service provider Frank Arnold did a a great job. problem, repair was done in a timely manner. My service provider Frank Arnold did a a great job. More

Frank Arnold is my go to man at Ford. He got the vehicle in for an over-all service check-up, made some necessary repairs and got the vehicle back on the road to my Kid's home in PA. Good job Ford. in for an over-all service check-up, made some necessary repairs and got the vehicle back on the road to my Kid's home in PA. Good job Ford. More

Excellent! William Kennedy provided me with great service. Answered all my questions about my new Car. Application was done very quickly. I will recommend Fort Mill Ford. service. Answered all my questions about my new Car. Application was done very quickly. I will recommend Fort Mill Ford. More

Great experience from start to finish! We purchased a used 2019 Toyota Tacoma from Fort Mill Ford. The experience was great from start to finish. There was never any sales pressure, the t We purchased a used 2019 Toyota Tacoma from Fort Mill Ford. The experience was great from start to finish. There was never any sales pressure, the team was courteous and professional, very efficient, allowed us multiple test drives, etc. Communication was fast and clear the entire time. The truck was delivered to our driveway at no additional cost and all paperwork signed in our home. Terrence was really great!!! Thank you!!! More