Fort Mill Ford

Charged for oil change and oil was not changed. Called for two days trying to contact service department. Only got through on one phone call and left a voicemail. All other times, got phone call wo Called for two days trying to contact service department. Only got through on one phone call and left a voicemail. All other times, got phone call would disconnect. More

The F-150 I had bought from FM Ford a couple years ago developed a leak and was getting water in the floor system and around the wires and soaking the floor mat/insulation/sound barrier on the floor. FM developed a leak and was getting water in the floor system and around the wires and soaking the floor mat/insulation/sound barrier on the floor. FM Ford made a second appointment 2 days later to take care of the leak and all the mold under warranty. I could not get a clear explanation of what all was done and if all the water was removed, but it has been treated with a mold killer. It hasn't rained since or been under any test, but I hope they have taken care of it. More

Bait and switch! Dishonest, disrespectful and downright shady…this was my experience yesterday at FM Ford. After talking with a few salesman(?) about a car and expr Dishonest, disrespectful and downright shady…this was my experience yesterday at FM Ford. After talking with a few salesman(?) about a car and expressing that I live out of town and the car is a bit out of my range, I was later contacted again via text, and came to what I thought was an agreement (photos). Apparently not, as after driving almost 3 hours to dealership I was told that I was in fact not talking with a salesman, but someone from a different department who does not even have the ability to write a bill of sale. Very frustrating to then be told by the extremely typical car salesmen at dealership your that it’s my fault and “I wouldn’t have driven anywhere until I saw a contract with my price and name on it”. Well not only was I at work, trying to get in touch with my bank, and trying to make moves 3 hours away— I was excited to get in a new car and I didn’t expect that I was getting schemed on by your company. More

I easily got an appointment online and was promptly attended to on arrival. The service writer was informative and followed up with me the next day. attended to on arrival. The service writer was informative and followed up with me the next day. More

Excellent service. We were greeted but salesman Andrew who was very respectful and knowledgeable. He was supportive since this was my granddaughter’s 1st time buying a We were greeted but salesman Andrew who was very respectful and knowledgeable. He was supportive since this was my granddaughter’s 1st time buying a vehicle. His manager worked very hard to get the car note and financing at an affordable price for my granddaughter. I will be back with my grandson when he is ready. Thanks again guys for your help! More

Excellent service. Staff informed me if any major rpairs were needed. Took care of all warranty issues Staff informed me if any major rpairs were needed. Took care of all warranty issues More

The check engine light on my truck was on. Tony was very knowledgeable of the problem and kept me updated on the progress. Gary did a great job fixing my truck and got it back to me quickly. I Tony was very knowledgeable of the problem and kept me updated on the progress. Gary did a great job fixing my truck and got it back to me quickly. I recommend Fort Mill Ford for all your service needs! Thanks for the great work Tony and Gary! More

Great staff and pleasant experience! William was a great salesman and very great to work with William was a great salesman and very great to work with More

DO NOT – I REPEAT – DO NOT TAKE YOUR VEHICLE TO THEIR SERVICE DEPARTMENT! I called in to make an appointment for my ’04 F150. I was asked, will you be waiting with car or dropping it off & coming back SERVICE DEPARTMENT! I called in to make an appointment for my ’04 F150. I was asked, will you be waiting with car or dropping it off & coming back for it later. Not sure why that would matter, but I said “whatever gets me in the fastest & can get the truck fixed, I can be flexible!” I was told to drop my truck off at noon on Monday for my appointment & they would work on it then & call me to come pick it back up. I asked if I could bring it up the night before and drop the key, since I was not waiting with it & they said “we do not have a lock box to do key drop” I then asked “can I bring the truck up when you open and drop my keys on my way to work” and was told yes. Monday, I drive up and drop off the truck keys and am told its $160 just to look at each issue (I had 2 issues I wanted investigated) – fine, I had asked on the phone about this and was told $100 but I am not going to argue, I need the truck fixed. I waited from noon until 5pm to get a call and finally got a call, before Ford closed “HI we did not get to your truck today, we will get it pulled in and looked at first thing tomorrow morning, do you want to come pick it up and bring it back or leave it here”. Whatever, I think, ill get it back before noon tomorrow & the truck will be fixed, I am first on the list! Yay, slight inconvenience. WRONG. I called that at 12:20 PM asking for an update, and no one in service was free, & I was told I would be called soon. I then called & 12:40 and asked “Please tell me if work has started on the truck, I do not want you working on the truck I NEED it NOW” again, the person on the phone was unable to get anyone in service to pick up & took another message for them to call me back. I arranged a ride for myself to get to the Ford Dealership, since no one is free to talk on the phone and I was going to take my truck. As I am pulling in, they called me and emailed me my invoice. Crazy how that finally happened after I said “do not work on the truck”, this is 1:30 PM at this point. I walked in and asked how long it will take to fix the laundry list of items they sent me & was told 1 needed 5 days for the part to come in & the other 3more hours. I took the truck and was forced to pay the $300 bill for them to look over the truck. I will never be going back & am still waiting on the Service Manager to call me back, it has been over 24 hours and I have left 2 messages for them More