Fort Collins Kia

I purchased a used vehicle from KIA of Fort Collins, and within six days, it started having issues. Over the next six months, my car spent more time in their shop than in my possession—just 4.5 weeks ou and within six days, it started having issues. Over the next six months, my car spent more time in their shop than in my possession—just 4.5 weeks out of 26. Each time I got it back, new or recurring issues forced me to return. Thankfully, my warranty reduced costs, but the frustration was overwhelming. During that period, the dealership replaced the battery, spark plugs, and performed an engine “flush” without explaining the root cause of the issues. Eventually, they told me to take the car elsewhere. Three months later, the same problems returned. My local mechanic diagnosed a severe issue—one cylinder had dangerously low pressure, requiring a full engine replacement. He suspected the dealership had merely cleaned the cylinder instead of addressing the real problem. I escalated my concerns to the GM and new service manager, who, to their credit, worked with my warranty to cover a new engine and waived labor fees. Seven weeks later, I got my car back. I hoped the nightmare was over—it wasn’t. Two weeks later, the clutch failed. The dealership had already tried to bill my warranty for it during the engine repair but never informed me. They admitted they should have contacted me, discounted labor, and took another three weeks to fix it. Days later, more clutch issues arose, requiring another two weeks of repairs. A month later, the car died. The dealership found a stuck fuel injector, cleaned it, and returned the car. It failed again soon after. Fed up, I took it to my local mechanic for a full inspection. He found: - A failing fuel pump - All four injectors needed replacement - Incorrectly gapped spark plugs causing misfires - A damaged coil from the spark plug issues - A failing mass airflow sensor He was shocked these weren’t addressed during the engine replacement. In one week, he fixed everything, and the car finally ran properly. In two years, my car spent 11 months (47 weeks) in the shop. While the GM and new service manager eventually tried to make things right, my experience exposed a pattern of poor repairs, lack of transparency, and questionable practices. We only put 4,000 miles on this car in two years—these issues were unacceptable. If you're considering buying a used vehicle from KIA of Fort Collins, think twice. Be prepared to fight for fair treatment, demand transparency, and possibly endure months of frustration. More

Amy and Brandon were excellent in helping us pick out our car! As first time buyers, we had a lot of questions about the buying and financing process and Amy answered all of our questions thoroughly and pati car! As first time buyers, we had a lot of questions about the buying and financing process and Amy answered all of our questions thoroughly and patiently. Both Amy and Brandon were extremely personable - we would definitely recommend Fort Collins Kia! More

Ryan was a delight to work with. Very friendly, knowledgeable, and he prioritized making sure we got exactly what we needed. Very friendly, knowledgeable, and he prioritized making sure we got exactly what we needed. More

Excellent experience purchasing a used vehicle. Ryan Hall provided courteous professional service. He was efficient at keeping the transaction moving forward in a timely manner. I highly recommen Ryan Hall provided courteous professional service. He was efficient at keeping the transaction moving forward in a timely manner. I highly recommend him for your future car buying needs. More

The whole team at Fort Collins KIA was amazing! Nicole was great at answering any questions I had prior to arriving and the communication was awesome. Rocky was super helpful with any financing que Nicole was great at answering any questions I had prior to arriving and the communication was awesome. Rocky was super helpful with any financing questions. And Lori was the absolute best when it came to helping me find the right fit for me and my family. Not only was she incredibly kind but she was insightful in why the Telluride was the perfect fit for my family without being pushy. While I love the Telluride for all of its outstanding qualities it was truly Lori that made the difference in deciding which vehicle we ended up choosing; I went to other dealerships and nothing matched the care and service we received from Lori. Love my Telluride and love the whole team at Fort Collins KIA. I can’t thank them enough! More

Tony and Otto went out of their way to make sure we got into vehicle that helped our financial situation. They worked for several hours to make all the pieces to the puzzle fit. I would 100% work with them into vehicle that helped our financial situation. They worked for several hours to make all the pieces to the puzzle fit. I would 100% work with them again! This was our second round with buying a vehicle with these gentlemen and won’t be going to anyone else! More

Drove 100 miles to buy from this dealership and Nicole instead of a bunch of dealerships that were closer because they were friendly and knowledgeable and went out of their way to help us make a decision. instead of a bunch of dealerships that were closer because they were friendly and knowledgeable and went out of their way to help us make a decision. They had a bigger discount and fewer add ons than the dealers closer to us as well. The car was handed over in impeccable shape and the paperwork did not take very long at all. More

Nicole was beyond amazing super helpful very sweet the manager was also very helpful 10/10 manager was also very helpful 10/10 More

Tony Sanchez helped us buy a 2024 Sportage. This is the 3rd car we have purchased from him. He is always extremely helpful & professional. We have referred friends to him also! This is the 3rd car we have purchased from him. He is always extremely helpful & professional. We have referred friends to him also! More