Fort Collins Dodge Chrysler Ram - Service Center

May 5th we took our 2008 limited edition charger superbee for an oil change and tire balance. we take pride in the fact that we only take our car to the dodge dealership for all of its care. We provide the for an oil change and tire balance. we take pride in the fact that we only take our car to the dodge dealership for all of its care. We provide the oil for our car to the service dept to save a little money and get oil we want (mobile one, listed on the cap). we get the car back and i notice the price is too high, they mistakenly put their oil in (pennzoil). They offered to take it out and put ours in but we were there for 2.5 hrs already, we said thats ok. we go home to wash the car after oil change as always and my husband notices scratches in every rim. No One even reported this to us (like as if we wouldnt notice) again this is a numbered car! so we take the car out to meet service manager so he can look at them, he tells us this guy can fix them up. we meet the guy and he is honest and tells us he cant fix them the scratchs are too deep. Sooo again this car we have taken taken total pride in, we put this car in car shows and drive it only in excellent weather. So we had to show the service manager the scratches again to make sure it was his machine, and compare the cone to the scratch. This is very upsetting to me, as I felt he was blaming me for the scratch. so after he sees that yes indeed his machine did scracth them, now we are waiting for the repairs to start happening. Very disappointed in this dealership, my husband even tried to speak with the owner of this dearlership and has left messages for him with no call back!!! More

I would just like to thank Service Advisor Rob Rager for his excellent service!! He was kind, patient, timely and considerate. He explain the importance of caring for my diesel engine and even looked thro his excellent service!! He was kind, patient, timely and considerate. He explain the importance of caring for my diesel engine and even looked through the papers (with my permission) in my glovebox to find out if I had an "oil change" plan (I thought I did). He had a new key made and programmed for me (as I had lost a set out in the wilderness)and gave me a great deal on that!! I left there feeling like I was "taken care of" and valued as a customer. I will return with my Dodge Ram 3500 Cummins Diesel for all of my oil changes in the future, simply because of the way I was treated! And I might add that I live out of town. Bravo! Lisa Harris More