Forest Lane Chrysler Dodge Jeep Ram - Service Center

I am not at all happy with how a SMALL, & EASY request for help with head light bulb check was handled. Replaced drivers side head lamp approx.3wks. ago-same new light went out. On 5/6/21 returned to have for help with head light bulb check was handled. Replaced drivers side head lamp approx.3wks. ago-same new light went out. On 5/6/21 returned to have it looked at or replaced and was told I would be required to pay for diagnostic due to fact it failed so soon after replacement. I reminded manager that they had last touched area for repair & instead of assuming it was not their error or bulb failure they wanted me to pay for diagnosis and leave vehicle at dealer..I was reminded by manager that there was no warranty for bulb or labor. Truck is 14yrs. old w/129k and it was only third bulb in all those years. God forbid that someone had said " you know, let us pop the hood or look at it to see if maybe it is loose bulb or something ". It was automatically assumed I had an electrical issue and they wanted me to pay for diagnosis for what turned out to be a loose bulb!!! I declined & left stating that I would never return. Drove to Samstone in Addison on way home-they had inspected vehicle last--TURNED OUT TO BE A LOOSE BULB--FIXED IN SECONDS W/O CHARGE!!!THANKS FOR ALL THE CARE AND CONCERN. More

In my few vehicle services, Linda (service center) was always been honest, courteous, and respectful. Those characteristics are hard to find anywhere nowadays. Not only have I been impressed with their em always been honest, courteous, and respectful. Those characteristics are hard to find anywhere nowadays. Not only have I been impressed with their employees, but they’ve had me in and out in no time. Definitely a happy customer. More

Received the worst service from Joel from finance, he is very rude and unprofessional! Promised me 2 services and when I tried to call him to get the first one he wouldn’t answer my calls, then said he didn very rude and unprofessional! Promised me 2 services and when I tried to call him to get the first one he wouldn’t answer my calls, then said he didn’t remember me ! Once there he was very disrespectful, when y’all tried to get me to buy a car everyone was so nice yet now that I got it y’all don’t provide the same customer service. I am very disappointed and I will not be going back. More

I think they need to chose their words more carefully especially if you are going to say its physical damage that is outside of the customer control. especially if you are going to say its physical damage that is outside of the customer control. More

Damaged my left side bumper molding during an oil change that they claimed happened during car wash. Still waiting on Linda to contact me back regarding repairing it. that they claimed happened during car wash. Still waiting on Linda to contact me back regarding repairing it. More

So I did bring my truck for service and I nail in my tire and they did fix it with a pluw not good $20dollars for that they should put a patch and they did fix it with a pluw not good $20dollars for that they should put a patch More