Forest Lane Chrysler Dodge Jeep Ram

Excelente servicio y paciencia de Manny, muchas gracias por tu ayuda!! Estuvimos bastantes horas ahí y el nos dio un excelente trato ... de nuevo muchas gracias. por tu ayuda!! Estuvimos bastantes horas ahí y el nos dio un excelente trato ... de nuevo muchas gracias. More

Manny was great through the whole process! He was very informative! I didn’t feel rushed or pressured. Manny was kind and attentive to my needs. informative! I didn’t feel rushed or pressured. Manny was kind and attentive to my needs. More

Muy buen trato recomiendo muy trasparente todo los presios buenos consejos muy bien explicado y los números del internet muy reales y no te cambian los números presios buenos consejos muy bien explicado y los números del internet muy reales y no te cambian los números More

I took my Grand Cherokee in for warranty work, picked it up 2 days later, the next day I had the same issue arise. I called service dept, my adviser was off they told me to call back, by the time I got the up 2 days later, the next day I had the same issue arise. I called service dept, my adviser was off they told me to call back, by the time I got the car back to them, my warranty exceeded miles so they will not cover. Jesse Aguilar was service rep, raised his voice at me because I was arguing with him about if it should be covered. I have left Eddie Campbell(service dept manager) messages for 2 days and cannot get a return phone call from him, my Jeep has been at the dealership for 3 days and I cannot pick up my car. More

Thank you Mario Arturo . You was fast helpful to me and my wife. Made us feel at home. I highly will refer you. Take care my wife. Made us feel at home. I highly will refer you. Take care More

Took 7 hours FOR call back.......................................... i called back and rep answered phone yo??????????????? not happy customer ready to buy. I will not do back.......................................... i called back and rep answered phone yo??????????????? not happy customer ready to buy. I will not do any service business with this company, not a happy camper i really like Dodge trucks! More

bait and switch I bought a RAM 1500 in July 2019 from another dealer. I brought to FLCDJR for service. So far, they have replaced the engine (at 21K. The rear brakes I bought a RAM 1500 in July 2019 from another dealer. I brought to FLCDJR for service. So far, they have replaced the engine (at 21K. The rear brakes 2 times (still squeal at stops), the steering rack. The sales department contacted me ansd said they have a "buy back" customer satisfaction program and they would like to "earn" my business. They sent a link for me to get an appraisal on my truck. The person that called said they have all the information they need and to make an appointment. I made an appointment to trade my truck and get something different. Long and short, they official offer for my truck was 9500.00 less than the original offer. Their excuse was the offer was VIN specific. The reasons for the "low ball offer" was that there was a difference in the gap between body work and bumper (they removed the entire front of the truck to change the engine and now it somehow makes the truck worth less. They sold me a bed cover and wheel upgrade for over 3500.00. The appraiser said these things do not add to the value of the truck, they just keep it from going down. These people are not honest or up front. They say one thing to get you into their building then change the conversation when you get there. I will NEVER return for service More

First new car buying experience On my arrival of the dealership I was looking to see who had masks on because of the unusual pandemic situations we find ourselves in. About half of t On my arrival of the dealership I was looking to see who had masks on because of the unusual pandemic situations we find ourselves in. About half of the employees had them on. Fortunately the man who helped me through the whole experience , Josue Sanchez was kind and considerate enough to be mindful of wearing his mask at all times . I found Chad the finance guy a little daunting. His pitch about the extra service package was confusing, but after many questions, which he did answer, we got it right. Later finance questions I thought of were answered patiently by Joel Martinez. I am not an experienced car buyer and this was the first new car I have ever bought. I am enjoying the experience and car so far and Josue has followed up to see that everything is going well. I feel that he will be there if I need his assistance. I am looking forward to the implementing of the service package that I bought in their impressive service operation. So far so good. More

Exceeded Expectations! I would like to start by saying that I have very high expectations and attention to detail. I very rarely write reviews, however, this experience des I would like to start by saying that I have very high expectations and attention to detail. I very rarely write reviews, however, this experience deserves one. I was looking for tires and wheels for my 2018 Jeep JL and already planned to purchase from another dealer when I received a flyer in the mail with a great price for a 2" Mopar lift kit. I picked up the phone to make a quick call thinking there would be a catch and I would continue down the path I already started. I spoke with Nick who quickly confirmed there were no strings attached and scheduled Service for the lift install the following day. Once I arrived Nick was able to beat the price for tires and wheels that I had and complete the work within a day. Nick's communication was awesome. Nick continuously kept me updated as to the status of the repairs and I felt he was very honest and truly wanted me, the customer, to be satisfied. When I went to pickup the vehicle once the work was completed I was pleasantly surprised when Nick had it parked in the garage sparkling clean and handed me a framed picture, goody bag and sent before and after pictures of the vehicle. Nick went above and beyond and exceeded my very high expectations. I would highly recommend Forest Lane and Nick Manry for your Service needs. More