Forest Lake Ford

I originally planned to give 2 stars because the initial purchase went well, but after everything that followed, I’m giving 1 star. I was trading in my low-mileage F150 King Ranch for a Bronco Raptor. This purchase went well, but after everything that followed, I’m giving 1 star. I was trading in my low-mileage F150 King Ranch for a Bronco Raptor. This dealership had the right color and options, and the deal seemed fair, so I made the 300-mile trip on March 14th. My interaction with Kyle was smooth, and at the time, everything seemed fine. However, after getting home and cleaning the Bronco, I noticed multiple blemishes in the paint on the hood—two dull spots about the size of a golf ball or hardball—and the overall metallic finish on the hood was blotchy. I was sick to my stomach seeing this on a $100K vehicle. I immediately reached out to Kyle with photos and videos of the blemishes. He assured me they would make it right. I had the windows tinted, and the tinter found even more paint issues. At the same time, Kyle and I were emailing back and forth. He and his managers suggested I get the hood repainted locally to make things easier for me. I was hesitant because the color is a metallic red with a tinted clear coat, which would be very difficult to match, and I certainly didn’t want to have a $100K vehicle repainted so soon. By this point, there were blemishes on the hood, the ridge of the front fender, the rear fender, and even near the removable top. I emailed Kyle again, expressing that I didn’t want the truck repainted—it felt unreasonable. By now, about a week had passed since the purchase, and I had noticed that trade-in truck was listed for $6,500 more than what I received. It had already sold, so I offered to settle for $2,000 to compensate for the paint issues. I thought this was a fair offer—the dealership still made a profit on my trade-in, and I would be satisfied. However, Kyle never responded to my email. Now, two weeks later (March 28th), I still hadn’t received the title for my Bronco. I checked with the DMV and found that the paperwork hadn’t even been filed. I left messages with the dealership on both Friday and Monday, but no one returned my call. To make matters worse, they transferred my F150 plates to the Bronco, but the plates were still showing as registered to my old truck. I had a law enforcement friend run the plate, confirming this. Monday afternoon, I finally reached someone in finance. I asked why my plates were still tied to my old vehicle and why I hadn’t received the title after three weeks. She called me back later, explaining that the paperwork was sitting on someone’s desk because they had been out for a few days. She assured me everything was fine because I had a 30-day temp permit. I told her that wasn’t the case, as my plates should have been transferred. She promised to submit the paperwork and send me a new temp plate. When I received the new temp plate, it expired in 13 days—not 30 as it should have, since the date on the plate reflected the day I bought the Bronco. On April 4th, three weeks after the purchase, I checked the DMV website again, only to see that the paperwork still hadn’t been filed. I called the dealership once more, explaining the situation. The person on the phone insisted it was normal for it to take up to 30 days to file the paperwork. I explained that while I understood it could take that long to get the title, the paperwork hadn’t even been filed yet. He told me if I got pulled over, I should just explain that I had recently purchased the vehicle. I told him that I’d bought it three weeks ago so that wouldn’t be acceptable. He asked for my number and promised to call me back but never did. I knew he wasn’t going to because he never even asked for my name. This marks the third time I’ve had no response from finance. Finally, on April 5th, I checked the DMV website again, and the paperwork had finally been filed. On the 7th, it showed processed. Title was received on April 14th. At this point, I have a $100K vehicle that requires extensive repainting, a frustrating experience trying to resolve the issue. More

Great care I was given in both the service department and sales department. Tyler in the service department was very patient and helpful in reinstalling my Ford Pass. And Sam helped me pick out a new Ford E sales department. Tyler in the service department was very patient and helpful in reinstalling my Ford Pass. And Sam helped me pick out a new Ford Escape. He also was very patient and showed me several options with the help of another more experienced sales person . I will do all my leasing and buys with this dealership. More