Fordham Toyota - Service Center

Exceptional customer service Employee was very professional and friendly. Offered me the services I needed without trying to force me into things I didn't need. I was tended to im Employee was very professional and friendly. Offered me the services I needed without trying to force me into things I didn't need. I was tended to immediately and they had me in and out of there in no time. I Highly Recommend this location and am looking forward to future visits More

Place is wonderful and Jeannette Lawton is AMAZING!!! I found this service center (which, btw, is located in upper Manhattan - the sales center is in the Bronx, service center is in upper Manhattan) by ge I found this service center (which, btw, is located in upper Manhattan - the sales center is in the Bronx, service center is in upper Manhattan) by getting a list of local authorized service centers from US Toyota headquarters, then googling them for reviews. This one came out top by a very large margin and having gone there for my boss' cars for years now, I can personally attest to the many reasons why. They know exactly what they are doing, do it extremely well and efficiently, keep the costs down and always keep the customer informed. Also, for any concerned females reading this review - I am female, always go in alone, and have never once felt cheated, talked down to, harrassed or considered anything other than a valued customer equal to all others. The jewel in the crown is Jeannette Lawton. Before I say anything about her, I would like to state that I do not know her from anywhere other than this Toyota service place - I have absolutely zero connection with her other than this and the only reason for me to write a review about her here is because she is really, truly, so wonderful that she deserves a great review. She has been my go-to person ever since she started working there. I immediately noticed her high intelligence, kindness, professionalism, sense of humor, amazing language skills (extreme fluency in at least Spanish and English that I've witnessed) and complete knowledge of everything relating to the cars and customers. (This, by the way, is a very shortened list of her skills.) To give an example of something that happened today - my boss received a recall notice about a problem with his car. I called up Jeannette, told her that we received a notice, she knew instantly which notice I was talking about and told me it wasn't for my boss' current car - it was sent to him mistakenly and was for his prior Toyota, which had been lost with Hurricane Sandy. I defy anyone to find someone better than Jeannette. More

EXCELLENT SERVICE I was happy with the services I received. I expected the wait time to be ridiculous but it wasn't and the price for the services was excellent. I was happy with the services I received. I expected the wait time to be ridiculous but it wasn't and the price for the services was excellent. More

Jeannette Lawton review The service Advisor helped me greatly and informed me properly of what service where going to be done to my car. She was very helpful. The service Advisor helped me greatly and informed me properly of what service where going to be done to my car. She was very helpful. More

I am Happy My experience with Toyota was very great in all areas from the time that I was greeted at the door, customer service from everyone involve with my tra My experience with Toyota was very great in all areas from the time that I was greeted at the door, customer service from everyone involve with my transaction in the purchase of my car. I very happy and well pleased with my experience. During the visit to this particular dealership located on Fordham they made my daughter and myself feel like a family member. Thank you very much and I will truly cherish my vehicle. I will truly recommend this dealership to any of my friends and family because I feel like a part of their family. More

I have dealt with Fordham Toyota for the last 15 years and have purchased all my cars their , I can only tell you that they always make me feel like I am a King.. Great people.. Great prices.. As I sai and have purchased all my cars their , I can only tell you that they always make me feel like I am a King.. Great people.. Great prices.. As I said earlier I have used them for 15 years and have no reason to deal with anyone else ! More

The problem with this service place is that they try to rip you off with car servicing you don't need or making the repair your car does need much more expensive. They did this to me on two occasions: one rip you off with car servicing you don't need or making the repair your car does need much more expensive. They did this to me on two occasions: one time indicating a problem that should not happen with a car that young, and one time when we really had a problem with an older car indicating a much too high price for a part and then they could not indicate how much a part really was, when they could have easily looked that up in their parts database. Bad for them I looked up the part on the internet and found that that part could be had new for $300 when they wanted to charge me $1500! And I have a family member who is a mechanic who can give advice. In the end we did not do the first repair without any adverse effect, and the second repair we had done at a local non-dealer garage who charged us only $400, including the new part. Sadly this is not something that is isolated to this particular dealer: New Rochelle Toyota and Westchester Toyota do this as well. Toyota City in Mamaroneck or Stamford CT Toyota are much better as we did not experience any customer gouging there, but their location is not convenient for us any more. This dealership is still convenient for location and their arrival and departure process is very quick and efficient, especially when you work in Manhattan (close to subway station), and I still use them, since the other ones are not conveniently located for us. But what I do is: I bring in the car for an oil change and a checkup. If they indicate that something is wrong and the car needs repairs, then we take the car to a local non-dealer garage and have the car repaired there instead. So far their routine maintenance (like maintaining brakes) has been OK. More

Ralph Nunez is a real "GEM " This guy always makes you Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonk Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonkers,I run a very busy public relations firm and never have time to get my gar serviced, each time I manage to get my Toyota there he always understands and manages to get my car in the shop and gets me out within 1-2 hours ! All this without and appointment !!! Thank You Ralph You Are A Real Gem and an asset to Fordham Toyota ! Signed Busy Customer More

Avoid Fordham Toyota at any cost their employee confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on volume and the problems with this companies (Fordham Toyota) is that they have many location so it’s run more like a corporation, all they care about is profits.” The employee also went on to say that “Toyota dealers for the past several years have been rank very low for servicing and maintaining cars. Toyota cars are very good but finding place to maintain them is a problem.” This statement was made by an employee after seeing the trouble me and my wife had to go trough and he could no longer defend the action of Fordham Toyota. I call several locations and got quotes as to how much it would cost to repair our car. I checked out several dealerships on the web and Fordham Toyota had the least complaints. My wife and I dropped our car off on Monday, They told us we will receive a call later that day two days passed before we called to find out the status of our car that’s when they then told us to pick our car up on Saturday. On Saturday we went to pick up our car and they told us we would have to wait for about one hour because the mechanic found another problem and has to replace a sensor. They state no extra charge would be added because it wasn’t detected during diagnostic. To make a long story short after paying nine hundred Plus to fix a overheating and several other problems. The only thing that was fixed was the over heating nothing else was fix brought the car back and they told me it would cost one thousand five hundred just to fix one of the problem, sears fixed it for under five hundred dollars. Thank god I paid with my credit card I called visa and they took all the money back, Fordham Toyota has yet to file a dispute with visa for withholding pay. I am intentionally vague with my description about the problems with my car so not to get the employee into any trouble, my only objective is to inform others about the problems I had with Fordham Toyota not to get anyone fired. The employee who shared this information with me recognized me from a previous dealership (Not Toyota) that had extremely good reputation. For those interested I get my car fixed at sears now. More

I went to get a simple oil change on my car which was fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine c fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine car was astonishing and unbelievable. Little did they know, I am much smarter than they are. My advice to you all is RUNNNNNN, please dont walk, and RUN AS FAST AS U CAN. In the event u decide not to take my advice and u end up going there, please have all your pockets stitched tight. These are probably nice, honest people who r trained to rip customers off ,or just dishonest people who were never trained IN GOOD CUSTOMER SERVICE AND LOYALTY. I WOULD NOT RECOMMEND MY ENEMY TO THIS DEALER. More