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155 Reviews of Fordham Toyota - Service Center
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June 27, 2019
Great service My mother always gets amazing service from Hector! Always following up with her and making sure she is all set!! Thank you so much Hector! My mother always gets amazing service from Hector! Always following up with her and making sure she is all set!! Thank you so much Hector! More
by caroltapia17@gmail.com
Employees Worked With
Hector
May 21, 2019
Service My mother and I went in for service on her 2017 Camry. Tracey was very nice and attentive to her needs. She explained the whole service process as it My mother and I went in for service on her 2017 Camry. Tracey was very nice and attentive to her needs. She explained the whole service process as it was our first time there and this is the first TOYOTA in our family. We will definitely return again for service More
by Martinez1
Employees Worked With
Tracey M.
April 30, 2019
Great customer service Experienced a blow out on my way to work after replacing the blown tire with the spare Went to the Fordham Toyota service department. Service consulta Experienced a blow out on my way to work after replacing the blown tire with the spare Went to the Fordham Toyota service department. Service consultant took care of my problem right away and I was able to get to work on time. Recommend this service center to all great customer service More
by Dani1981
Employees Worked With
Hector
April 15, 2019
Service completed Great work done but line is too long. Took hours to be seen only for change of oil. There's too many appointments set at the same time. Great work done but line is too long. Took hours to be seen only for change of oil. There's too many appointments set at the same time. More
by Roberto
Employees Worked With
Unsure
April 01, 2019
Polite and Efficient I had had a less then favorable experience prior and was very disappointed as I have been a Loyal Fordham Toyota service center customer for over 4 ye I had had a less then favorable experience prior and was very disappointed as I have been a Loyal Fordham Toyota service center customer for over 4 years . When I had contacted Toyota, they put me in touch with tom. He was quick to return my call, and listened to my concurs. His sincere approach and promise to make it right, won me over to return for one more chance . Glad I did , the team was polite and I was out of there after service within a reasonable amount of time . I truly appreciated the Toyota cares attitude shown to me and I will remain a loyal customer because of Tom and his professional style thank you More
by Silver Bullet
Employees Worked With
January 01, 2019
I got my Toyota Highlander xle 2016 Finally I got my Toyota Highlander Xle 2016 , Thanks to you Mr: Venrick Britton and teams keep doing very good , Thank so much for help. Finally I got my Toyota Highlander Xle 2016 , Thanks to you Mr: Venrick Britton and teams keep doing very good , Thank so much for help. More
by Zacarias 23
Employees Worked With
Venrick Britton
December 29, 2018
incompetent Bought my car (Camry Hybrid) from Fordham Toyota (FT) a few years ago and to be safe (since it is a hybrid), I have been going back annually for maint Bought my car (Camry Hybrid) from Fordham Toyota (FT) a few years ago and to be safe (since it is a hybrid), I have been going back annually for maintenance and state inspection. I brought my car this Wednesday to FT for such annual servicing. As is typical, I drop it off when they open and pick it up at the end of the day. At 10 a.m., the FT service rep calls and tells me that the car is fine, including engine, transmission, tires, etc., but that the hybrid battery system needed maintenance and it costs $900, but out of the generosity of FT, I will get a 10% discount. After some back and forth to find out why such battery flush costs so much, I told him to go ahead and do it.. After paying close to $1000 at the end of the day in order to pick up the car, I have found one of the tires to be flat each morning since then. This is the second time in last few years that I had tire problems within one month after the FT servicing. This will be resolved after New Years. More
by disgruntled FT customer
Employees Worked With
jason
December 12, 2018
Repair Tom really a nice person,very hard woring,u deserve more than 5 star so I gave him 5 star, keep it up, thanku very much, Tom really a nice person,very hard woring,u deserve more than 5 star so I gave him 5 star, keep it up, thanku very much, More
by Kaur
Employees Worked With
September 23, 2018
Excellent service Mr. TOM, the manager is a "hands on" manager. He doesn't sit down for a minute. He sets the tone and works extremely hard to make sure everyone is ge Mr. TOM, the manager is a "hands on" manager. He doesn't sit down for a minute. He sets the tone and works extremely hard to make sure everyone is getting the best service possible. He is very professional and flies like a bird all over the place overseeing every last detail as he is determined to get it RIGHT! They have a full staff of well mannered professional staff who help you when you first arrive until they take your car outside when you are finished. They found out what is wrong and fixed it. That is the bottom line; that is what you bring your car to them to do, and they do it well. While you are waiting, they have a lovely spacious, clean, well-lit waiting room with fully functioning clean bathroom (s) and a nice table of donuts and (Tea-me)/coffee + a soda machine and candy machine. THey have small tables, a TV and the Newspaper to read. The parts dept has a nice display of TOYOTA embellished items such as mats, steering wheel covers,etc. and people are coming in and out to get various parts and being served steadily. THe Service writer was Hector, and I should point out that a number of the staff are bilingual--Spanish is the only other language I noticed, but there could be more-- I didn't meet everyone, of course. A very important thing is that they treat women with respect as they should; there is no sexism in their demeanor, conversations, etc. Everyone is treated like a person. More
by 2007 Corolla, 183,500 miles
Employees Worked With
Other Employees :
Hector U, Raquel, Pablo (Paul), another man-- I forgot his name.
August 12, 2018
service technician scratched my car and made it filthy dirty . this was a very bad idea to go there for service and i wonder if all toyota service centers do the same. now my car is scratched and i am so disappo . this was a very bad idea to go there for service and i wonder if all toyota service centers do the same. now my car is scratched and i am so disappointed with toyota and its genuine service! what a joke! More
by kb
Employees Worked With
I do not know who serviced my car at fordham service center.
