Fordham Toyota

Avoid Fordham Toyota at any cost their employee confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on volume and the problems with this companies (Fordham Toyota) is that they have many location so it’s run more like a corporation, all they care about is profits.” The employee also went on to say that “Toyota dealers for the past several years have been rank very low for servicing and maintaining cars. Toyota cars are very good but finding place to maintain them is a problem.” This statement was made by an employee after seeing the trouble me and my wife had to go trough and he could no longer defend the action of Fordham Toyota. I call several locations and got quotes as to how much it would cost to repair our car. I checked out several dealerships on the web and Fordham Toyota had the least complaints. My wife and I dropped our car off on Monday, They told us we will receive a call later that day two days passed before we called to find out the status of our car that’s when they then told us to pick our car up on Saturday. On Saturday we went to pick up our car and they told us we would have to wait for about one hour because the mechanic found another problem and has to replace a sensor. They state no extra charge would be added because it wasn’t detected during diagnostic. To make a long story short after paying nine hundred Plus to fix a overheating and several other problems. The only thing that was fixed was the over heating nothing else was fix brought the car back and they told me it would cost one thousand five hundred just to fix one of the problem, sears fixed it for under five hundred dollars. Thank god I paid with my credit card I called visa and they took all the money back, Fordham Toyota has yet to file a dispute with visa for withholding pay. I am intentionally vague with my description about the problems with my car so not to get the employee into any trouble, my only objective is to inform others about the problems I had with Fordham Toyota not to get anyone fired. The employee who shared this information with me recognized me from a previous dealership (Not Toyota) that had extremely good reputation. For those interested I get my car fixed at sears now. More

I went to get a simple oil change on my car which was fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine c fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine car was astonishing and unbelievable. Little did they know, I am much smarter than they are. My advice to you all is RUNNNNNN, please dont walk, and RUN AS FAST AS U CAN. In the event u decide not to take my advice and u end up going there, please have all your pockets stitched tight. These are probably nice, honest people who r trained to rip customers off ,or just dishonest people who were never trained IN GOOD CUSTOMER SERVICE AND LOYALTY. I WOULD NOT RECOMMEND MY ENEMY TO THIS DEALER. More

I woke up this morning oly to find my battery was stone dead, When I called my closest Toyota dealer in Yonkers I was told they could not help me ... they said they were too busy ! When a friend of mine dead, When I called my closest Toyota dealer in Yonkers I was told they could not help me ... they said they were too busy ! When a friend of mine told me about the Excellent Service he received at Fordham Toyota, I called them and not only were they able to help me but they sent a machanic with a battery in hand , Could you beleive that ? They Drove me to work and dropped me off and they tookl my car into the shope.. Turns out they said every thing was good , they found that when they started my car up that the dome light in the interior was found in the "ON" position.. They caherged up my battery and called me and was told NO CHARGE.. could you beleive that 1) they sent a mechanic to my Home 2) They Drove Me to work 3) they charged my Battery all this for no Charge ! They are great.. Signed Fordham Customer For Life More

This Dealer Far Exceeds the last 3 I visited.. They were This Dealer Far Exceeds the last 3 I visited.. They were oustanding and very understanding ! I drove down from Westchester and was so impressed.. T This Dealer Far Exceeds the last 3 I visited.. They were oustanding and very understanding ! I drove down from Westchester and was so impressed.. They even reserved a parking spot for me as I pulled up I was greeted by a parking attendant who was very courteous and friendly .. Why waste time like I did Just go to FORDHAM TOYOTA .. They were Great ! Happy Car Shopper More

Fordham Toyota was Awsome ! I really Got The best Deal Fordham Toyota was Awsome ! I really Got The best Deal and they even serviced my previous Toyota, I Live in Yonkers next to another Dealer but I rea Fordham Toyota was Awsome ! I really Got The best Deal and they even serviced my previous Toyota, I Live in Yonkers next to another Dealer but I really didnot hear good Things about the Dealer In Yonkers .. Go To Fordham Toyota where they treat you like a real person Happy Fordham Toyota Customer More

I found This Dealer on Line and selected a Used car on their website , When I got there I was greeted with the utmost respect, Thy pulled out the car and allowed me to road test it , I also found the th their website , When I got there I was greeted with the utmost respect, Thy pulled out the car and allowed me to road test it , I also found the the Car itself was spotless and ran great. within 15 minutes I negotiated the Price with John Randazzo and took it home the same day ! THEY WERE AWSOME ! Thank You Fordham Toyota You are the very best and I Will tell all my family and friends about You Guys ! More

This dealer is extremely sketchy. After researching multiple cars on Auto Trader we visited their showroom only to find that none of the cars actually existed. The salesman swore that they had all bee multiple cars on Auto Trader we visited their showroom only to find that none of the cars actually existed. The salesman swore that they had all been sold the prior weekend, despite the fact that we had been watching the cars online for a number of weeks. He then proceeded to offer us cars with higher mileage for more money than listed in the ads after pretending to negotiate with his manager. Please. Buyer Beware! More

Ralph Nunez is a real "GEM " This guy always makes you Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonk Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonkers,I run a very busy public relations firm and never have time to get my gar serviced, each time I manage to get my Toyota there he always understands and manages to get my car in the shop and gets me out within 1-2 hours ! All this without and appointment !!! Thank You Ralph You Are A Real Gem and an asset to Fordham Toyota ! Signed Busy Customer More

I was very happy to speak with Euton. I was impressed with his handeling of my research on a 2009 Camry. Euton even went out of his way to bring down a Camry for me to test drive. He was very patient wit with his handeling of my research on a 2009 Camry. Euton even went out of his way to bring down a Camry for me to test drive. He was very patient with me on all the different models that Camry has to offer. I am a very HAPPY Customer Kris More

Venrick is a professional sales person. I was unsure of what I was able to afford. Venrick took the time to go over the many differnt models Toyota has to offer. I was impressed with the managers and their what I was able to afford. Venrick took the time to go over the many differnt models Toyota has to offer. I was impressed with the managers and their patince because I know I can be very questionalbe. When I finally decided what I was interested in, I was taken on a test drive. Then when I was waiting to take delivery Venrick took me over to the servoce department and introduced me to the Service manager and showed me aroung. Beautiful service department. Thank you Fordham Toyota Phyllis More