Fordham Toyota

I have to say the bets overall service. Left a Message for John the Manger who within 5 minutes called me right back. We went in to trade up a lease got a fantastic deal on a Toyota and because our wear a for John the Manger who within 5 minutes called me right back. We went in to trade up a lease got a fantastic deal on a Toyota and because our wear and tear bill for our previous car came in around $700 Alonzo in the Finance department was able to get most of it waived and came down to $200. These guys are great they really work with you and try to help out as much as possible will recommend them in a heart beat. Thanks John thanks Alonzo. From Angel and Susana More

Sabrina was amazing. Contacted me asap after I wanted more info online!Scheduled me for a quick appt. Upon arrival at the dealership, I had great service from Sabrina who personally greeted me and John t more info online!Scheduled me for a quick appt. Upon arrival at the dealership, I had great service from Sabrina who personally greeted me and John the manager. I would recommend to anyone looking for a real good deal with some real people. More

Great Service and good deals. The salesperson made the transaction very smooth and was very knowledgeable of the product. I went into the dealer worried about my financing options but they were able to ge transaction very smooth and was very knowledgeable of the product. I went into the dealer worried about my financing options but they were able to get me a great car within my budget. Best Dealer experience ever! More

From the minute I walked in the door Jose blanco and his manager Victor Diaz showed courtesy and respect. I was looking for a car that provided safety for me and my family an I was looking for a Mini van t manager Victor Diaz showed courtesy and respect. I was looking for a car that provided safety for me and my family an I was looking for a Mini van the my family would be comfortable in. So Jose Mr. Blanco recommended the New Toyota Sienna which was the perfect car for me and my family. Jose and Mr Diaz also knew that this would be my first car and knew I would love it, which I do. I will be more than proud to recommend anyone to Jose Blanco and Victor Diaz, Fordham Toyota is great. I would also like to add that Jose and did spend extra time showing me the features on the vehicle More

The problem with this service place is that they try to rip you off with car servicing you don't need or making the repair your car does need much more expensive. They did this to me on two occasions: one rip you off with car servicing you don't need or making the repair your car does need much more expensive. They did this to me on two occasions: one time indicating a problem that should not happen with a car that young, and one time when we really had a problem with an older car indicating a much too high price for a part and then they could not indicate how much a part really was, when they could have easily looked that up in their parts database. Bad for them I looked up the part on the internet and found that that part could be had new for $300 when they wanted to charge me $1500! And I have a family member who is a mechanic who can give advice. In the end we did not do the first repair without any adverse effect, and the second repair we had done at a local non-dealer garage who charged us only $400, including the new part. Sadly this is not something that is isolated to this particular dealer: New Rochelle Toyota and Westchester Toyota do this as well. Toyota City in Mamaroneck or Stamford CT Toyota are much better as we did not experience any customer gouging there, but their location is not convenient for us any more. This dealership is still convenient for location and their arrival and departure process is very quick and efficient, especially when you work in Manhattan (close to subway station), and I still use them, since the other ones are not conveniently located for us. But what I do is: I bring in the car for an oil change and a checkup. If they indicate that something is wrong and the car needs repairs, then we take the car to a local non-dealer garage and have the car repaired there instead. So far their routine maintenance (like maintaining brakes) has been OK. More

I found This Dealer on Line and selected a Used car on their website , When I got there I was greeted with the utmost respect, Thy pulled out the car and allowed me to road test it , I also found the th their website , When I got there I was greeted with the utmost respect, Thy pulled out the car and allowed me to road test it , I also found the the Car itself was spotless and ran great. within 15 minutes I negotiated the Price with John Randazzo and took it home the same day ! THEY WERE AWSOME ! Thank You Fordham Toyota You are the very best and I Will tell all my family and friends about You Guys ! More

Ralph Nunez is a real "GEM " This guy always makes you Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonk Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonkers,I run a very busy public relations firm and never have time to get my gar serviced, each time I manage to get my Toyota there he always understands and manages to get my car in the shop and gets me out within 1-2 hours ! All this without and appointment !!! Thank You Ralph You Are A Real Gem and an asset to Fordham Toyota ! Signed Busy Customer More

Wow. I met with three people during my visit. A sales guy, the person who computes the lease prices (using his computer), and the sales manager. None of them understood how lease prices are calculated. guy, the person who computes the lease prices (using his computer), and the sales manager. None of them understood how lease prices are calculated. They don't know which costs are residualized and which are not. They thought the residual was calculated off final sticker price of the car. It isn't. (The destination fee and many options aren't residualized and I'm fairly sure that the big package options are residulized at a different rate than the base MSRP price. How is it that Toyota doesn't teach this in their training programs?) Well, their ignorance is one thing. What's even worse is that the sales manager didn't follow up to answer my specific questions. The manager promised to call me back with the money factor on the 2011 Toyota Rav4. He never did. I emailed him two (or three?) days later asking for his best price on the car and the money factor. (I already knew the residual price). Apparently, he wasn't in that day but one of the other managers replied with a monthly lease price and didn't answer either of my questions. I will say that the email contacts, Jenny Cruz and someone named Sabrina, were great. Jenny kept me appraised of exactly when the car I was waiting for came in. Jenny was off the day I called but Sabrina took care of me. More

Avoid Fordham Toyota at any cost their employee confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on volume and the problems with this companies (Fordham Toyota) is that they have many location so it’s run more like a corporation, all they care about is profits.” The employee also went on to say that “Toyota dealers for the past several years have been rank very low for servicing and maintaining cars. Toyota cars are very good but finding place to maintain them is a problem.” This statement was made by an employee after seeing the trouble me and my wife had to go trough and he could no longer defend the action of Fordham Toyota. I call several locations and got quotes as to how much it would cost to repair our car. I checked out several dealerships on the web and Fordham Toyota had the least complaints. My wife and I dropped our car off on Monday, They told us we will receive a call later that day two days passed before we called to find out the status of our car that’s when they then told us to pick our car up on Saturday. On Saturday we went to pick up our car and they told us we would have to wait for about one hour because the mechanic found another problem and has to replace a sensor. They state no extra charge would be added because it wasn’t detected during diagnostic. To make a long story short after paying nine hundred Plus to fix a overheating and several other problems. The only thing that was fixed was the over heating nothing else was fix brought the car back and they told me it would cost one thousand five hundred just to fix one of the problem, sears fixed it for under five hundred dollars. Thank god I paid with my credit card I called visa and they took all the money back, Fordham Toyota has yet to file a dispute with visa for withholding pay. I am intentionally vague with my description about the problems with my car so not to get the employee into any trouble, my only objective is to inform others about the problems I had with Fordham Toyota not to get anyone fired. The employee who shared this information with me recognized me from a previous dealership (Not Toyota) that had extremely good reputation. For those interested I get my car fixed at sears now. More

I went to get a simple oil change on my car which was fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine c fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine car was astonishing and unbelievable. Little did they know, I am much smarter than they are. My advice to you all is RUNNNNNN, please dont walk, and RUN AS FAST AS U CAN. In the event u decide not to take my advice and u end up going there, please have all your pockets stitched tight. These are probably nice, honest people who r trained to rip customers off ,or just dishonest people who were never trained IN GOOD CUSTOMER SERVICE AND LOYALTY. I WOULD NOT RECOMMEND MY ENEMY TO THIS DEALER. More