Ford of Upland - Service Center

Oil Change The Works Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, when having been written up by the porter outside, I requested to have the car washed per company policy because if not requested, they won’t do it. Now, I don’t know if I need to tell the service writer INSIDE to also have it washed, because when I returned to pick up the vehicle, it hadn’t been washed. I figured since I had told the porter outside, he would put in the request in the write-up slip. It was maybe around 5:10PM when car was ready for pickup. I mean I get it; it’s late in the day. The day’s almost done and everyone wants to just get out. So I just don’t know if I need to let the porter outside know AND the service writer inside, or not sure how information gets relayed, but I just look for consistency in service. Thank you. More

Friendly customer service Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. More

Excellent service Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Wil Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Will definitely use again. More

Excellent Customer Service I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating eve I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating even offering me a ride home. I expected to be without my truck for a day or two. Much to my delight I received a call later that afternoon saying my truck was ready. Here’s the best part, I picked it up and was told it was no charge due to warranty. I fully expected to be gouged for something but thankfully they were honest and fixed it free of charge. More

Not fully informed when make appointment on phone the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed by professionals so I would know what to expect. I was was sadly disappointed. The actual service was great More

Ford airbag recall I was very pleased to know that ford did mobile on site repairs for my airbag recall. The dealerships were requiring me to leave the car all day makin I was very pleased to know that ford did mobile on site repairs for my airbag recall. The dealerships were requiring me to leave the car all day making it very difficult to make time. I received a notice on my door from Daniel at the airbag recall team and he promptly came to make the repair. Very hassle free! I’m very pleased. More

Easy Drop off and pick up Steve was great as usual, awesome at recommending. He’s always honest knowledgeable he’s pretty chill and not pushy. He’s why I keep coming back 💪👍 Steve was great as usual, awesome at recommending. He’s always honest knowledgeable he’s pretty chill and not pushy. He’s why I keep coming back 💪👍 see again on my next service trip. More

great service Professional friendly knowledgeable service that addressed all my concerns and answered all my questions Thanks for a job well done including updating Professional friendly knowledgeable service that addressed all my concerns and answered all my questions Thanks for a job well done including updating my knowledge of some of the options on my vehicle More

Routine care easy I took my vehicle in for a 50,000 mile check. Because i have taken care of my vehicle the things that needed checked were not too many. My Service Adv I took my vehicle in for a 50,000 mile check. Because i have taken care of my vehicle the things that needed checked were not too many. My Service Advisor, Steve M., was very welcoming, polite and professional. More

Working with Kim was awesome! The reason why i even had an experience with Ford of Upland was because the dealer where i originally bought my Edge does not perform diagnostic servi The reason why i even had an experience with Ford of Upland was because the dealer where i originally bought my Edge does not perform diagnostic services on Saturday, Ford of Upland does. Long story short, warranty covered major repair was needed and i was provided a loaner for the duration. Working with Kim was a great experience as she often touched base with me via text and provided answers to all my questions. For me, the circumstances of the repair needed was a bummer but the experience working with Ford of Upland was near hassle free. More