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419 Reviews of Ford of Upland - Service Center
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March 28, 2019
Review of Service Kim Hawkins is always very professional. The rest of the service staff are very attentive to your needs. They greet when you come in and show their in Kim Hawkins is always very professional. The rest of the service staff are very attentive to your needs. They greet when you come in and show their interest in servicing your needs. Friendly staff. More
by EKELSO
Verified CustomerEmployees Worked With
Kim Hawkins
March 28, 2019
Great Service The customer service here is always great. I’ve had both sets of breaks replaced within 2000 miles of each other and unfortunately the front are still The customer service here is always great. I’ve had both sets of breaks replaced within 2000 miles of each other and unfortunately the front are still squealing as if they weren’t replaced. I was informed that the front brakes were the lesser quality (I used the coupon for MotorCraft) and the rear brakes are the better quality. a little sad that I wasn’t informed of the difference when I came in for the front. Other than that all was well. More
by darcie983
Employees Worked With
Robert Perez
March 28, 2019
Taking care of a recalled I got an appointment for a recall for my Ford Edge and they took care of that expeditiously. I appreciated the service. Thank you Benjamin I got an appointment for a recall for my Ford Edge and they took care of that expeditiously. I appreciated the service. Thank you Benjamin More
by ben_peru
Employees Worked With
I don't know
March 28, 2019
Always a good experience there Work is done timely and the staff is always easy to work with. Always a pleasure to do business in the service department, I service all my cars there Work is done timely and the staff is always easy to work with. Always a pleasure to do business in the service department, I service all my cars there More
by DRMIKE27
Employees Worked With
Eric Heronime
March 28, 2019
Kim is the xxxx!! Absolutely love Kim. We have been there a few times for service with our vehicles and every time she makes us feel like she really cares and she keeps Absolutely love Kim. We have been there a few times for service with our vehicles and every time she makes us feel like she really cares and she keeps us up to speed on everything along the way. She is personable and all around a badass person! We adore her through and through! Thanks for the great service from your mechanics too, your diesel tech rocks! More
by STEPHJANE87
Employees Worked With
Kim Hawkins
March 28, 2019
Kim Hawkins is an awesome service rep My service rep, Kim Hawkins, is excellent. She took the time to explain service needed and answer my questions. She arranged a loaner to use when car My service rep, Kim Hawkins, is excellent. She took the time to explain service needed and answer my questions. She arranged a loaner to use when car needed to be in for multiple days. Very organized. More
by ROTTEN
Employees Worked With
Kim Hawkins
March 28, 2019
Professional, easy & fast Steve was professional and easy to work with, made the paperwork portion of the service good. Was in and out in about an hour, no messing around tryin Steve was professional and easy to work with, made the paperwork portion of the service good. Was in and out in about an hour, no messing around trying to upsell. More
by Sglazer
Employees Worked With
Steve Martinez
March 28, 2019
Quick, easy and more than I expected I had an appointment and showed up almost an hour early, they still took me in right away. I walked next door to go to the gym for an hour and by the I had an appointment and showed up almost an hour early, they still took me in right away. I walked next door to go to the gym for an hour and by the time I was done working out my truck was out front, washed and oil changed completed! Made my busy mom life so much nicer with service like that! Thanks again! More
by OAKHILLSLINEWIFE
Employees Worked With
Hugo Galvaz , Eric Heronime
March 28, 2019
Did not fix problem Noise coming from fan on passenger side. Took for a test drive did not open or look at vent. Couldn’t hear noise. Not fixed. Noise coming from fan on passenger side. Took for a test drive did not open or look at vent. Couldn’t hear noise. Not fixed. More
by FLOREELUCAS
Employees Worked With
Robert Perez
February 18, 2019
Excellent!! Excellent service and you guys actually fixed the problem with the transmission!!! Very happy!! Kim was really great and she got right on it and did a Excellent service and you guys actually fixed the problem with the transmission!!! Very happy!! Kim was really great and she got right on it and did a great job with the transmission recall!! More
by JeffH
Employees Worked With
Kim Hawkins
