Back

Ford of Upland - Service Center

Upland, CA

3.9
419 Reviews

419 Reviews of Ford of Upland - Service Center

Sort by
March 29, 2019

Ford of Upland Is Awesome!! After dealing with the nightmare of Sunrise and Citrus Ford’s service department, I tried Upland and I’m so glad that I did. Everytime I have an issue More

by HANNYGIRL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
Apr 10, 2019 -

Ford of Upland responded

Thank you for taking the time to share your comments about Steve Martinez he is a valuable team member that goes above and beyond to meet our clients needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you for your feedback.

March 29, 2019

Everyone is awesome The people is Service is awesome. Eric H Mark and Kim are great. John Engelhardt is a real stand up Operator. Destiny and Olivia on the phones are sec More

by KJSS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill H , Mark Pavey, Eric Heronime, Steve Martinez, Kim Hawkins
Apr 10, 2019 -

Ford of Upland responded

On behalf of all of us at Ford of Upland, I would like to thank you for your awesome review about our Service Team. We are very happy you enjoyed your experience. We will be sharing your feedback with our team. We look forward to working with you again in the future. Respectively, Deborah Lara, Customer Relations

March 29, 2019

Only Kim! Kim is awesome. The only service rep I’ll see when I go there. She’s always taken care of me like family. The best in her field! More

by ALLTHATCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
Apr 10, 2019 -

Ford of Upland responded

Thank you for taking the time to share your comments about Kim she is a valuable team member that goes above and beyond to meet our clients needs. We appreciate you sharing.

March 29, 2019

Intake Manifold Service Everyone did an excellent job and service was completed in a timely manner. My service was covered under my warranty so no out of pocket expenses. More

by LOUIEGARCIAJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
Apr 10, 2019 -

Ford of Upland responded

Thank you for sharing that awesome news . It is always rewarding when we see that you are very pleased with our service. Sincerely, Deborah Lara Customer Relations

March 29, 2019

Very good service Quality of work was very good and well done. I’m satisfied how fast they got the work done. Hopefully it will solve the problem. More

by MIGUELBONILLA999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
Apr 10, 2019 -

Ford of Upland responded

On behalf of our Service team , we thank you for allowing us to earn your business. We appreciate you sharing and look forward to being of service in the future. Sincerely, Deborah Lara Customer Relations

March 29, 2019

I love this place I love coming here. I always get my service here, they treat me right and they always do it pretty fast if not they have a shuttle that can take you h More

by SALECONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez, Kim Hawkins
Apr 10, 2019 -

Ford of Upland responded

Wow , what an awesome review. We appreciate your loyalty and kind words. Thanks for being a part of our growing Ford Of Upland Family. Thank-you, Deborah Lara Customer Relations

March 29, 2019

OIL CHANGE Brought my truck in for a last minute oil change prior to an unexpected out-of-town travel. They got me in and out in less than an hour. More

by skidorama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pavey, Eric Heronime
Apr 10, 2019 -

Ford of Upland responded

Our team here at Ford of Upland realize how important and valuable time is, so happy we were able to accommodate you at your time of need. Thank you for the opportunity. Safe Travels Sincerely. Deborah Lara

March 29, 2019

Great ownership of job Christian Burke and Mike Hindelang - these 2 gentelmen are what every dealership should expect of it's employees. From outstanding communication, to s More

by JIBARRA29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Burke, Mike Hindelang
March 29, 2019

Excellent customer service skills In a timely matter Took exactly how long they told me it would Price was good as well And car was ready to go when I More

by HARLEYDUECE05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Apr 10, 2019 -

Ford of Upland responded

Thank you for taking the time to share your experience, we look forward to being of service in the future. Sincerely, Deborah Lara Customer Relations

March 28, 2019

Nice but unhelpful Rep was nice but my car was not repaired properly. Ford wants me to wait till my car falls apart or I injure someone before they are willing to fix a More

by KGROTEWOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
...
39
...