Ford of Upland - Service Center

Disappointment This Time First, I didn't have extensive things done on my car this time and it turned out to be quite expensive-over 2,000 dollars. Then I brought in a part t First, I didn't have extensive things done on my car this time and it turned out to be quite expensive-over 2,000 dollars. Then I brought in a part that had fallen off and was told it just needed to be snapped back on. When the car was ready, the part was not on and could not be found. The service man I was working with said he would order another part and then charged me 60.00 for it after Ford lost it. I was also called about a price to do the work, but it was not clearly explained and wound up to be an additional thousand dollars. I'm very disappointed with the service I received and how it was all handled. I can't say I would recommend Ford of Upland to friends or family. The pricing has definitely increased. More

No part in stock I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go ba I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go back a second time once you get the part and have it installed More

Great job Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done More

Excellent Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my car needed, but more importantly, she took her time explaining every detail, to ensure that I left there without any unanswered questions. More

Customer for 25 years + Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they real Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they really know their stuff! More

Delivered on time as promised Going there to set up an appointment works great. Trying to call a service advisor by phone is difficult. None answer, you can only a voice recording. Going there to set up an appointment works great. Trying to call a service advisor by phone is difficult. None answer, you can only a voice recording. Left several messages with different service advisors but did not get a call back from them. More

Gets the job done I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told the recall covers a one day rental, but when I asked for it - I was told I would get shuttled instead. My preference was the one day rental. I appreciate the general inspection they provided and that they did it at no cost to me. However, my center console on my dashboard was broken somewhere in the process. One hinge is not in its place or broken and it does not pop open like it used to. It was not in the condition as it was when I dropped it off. I hope future service is more gentle/aware so future cars don't leave with broken features. More