Ford of Upland - Service Center

Worst service and management service ever Mark pervy is the worst, I went in for a reg oil change when the tech messed up and spilled oil on my motor for the second time and did not clean it u Mark pervy is the worst, I went in for a reg oil change when the tech messed up and spilled oil on my motor for the second time and did not clean it up, called a day after to have motor steam cleaned witch Kim helped me. After they steamed cleaned my motor, my fan was kicking in on high, brought back Monday morning and asked to only deal with a manager who is mark, I asked what time he would be in, he told me it was a hit or miss because he was moving cars at the storage, also tells me the oil spilled oil was only a tea spoon of oil, after they looked at the truck he ask did you switch out a relay switch ? No sir you guys have been the only ones who have been under my hood, at witch time he asked are you sure ?????? Yes I am sir I said...... when trying to vent with my frustrations and how I wasted four hours of my time he lookes at me and says well I fixed your fan now we are even!!!! I then asked xxx even ??? At witch time mark told me never to bring my truck back and if I did he would press charges for trespassing..... for ford of upland to mess up and not take responsibility for there mistakes, is very unprofessional and the service manager mark shouldn’t deal with any customers, he gets paid to defuse issues such as this one.... More

Great Experience Service advisors and staff are always very helpful and honest. Mechanics do quality work. I would highly recommend Ford owners bring their cars here f Service advisors and staff are always very helpful and honest. Mechanics do quality work. I would highly recommend Ford owners bring their cars here for service. More

Amazing Excelente super fast ,, very professional ,,,,,,,,, great prices great indication of services,, great location super close to my home ....,,......... Excelente super fast ,, very professional ,,,,,,,,, great prices great indication of services,, great location super close to my home ....,,.......................:::::::: All guys and ladies excellent costumers services More

QuickLane took care of my Honda at a fair price! Jesus was very friendly and knowledgable about my car, He took the time to make sure I was thoroughly informed about the repairs I needed so I could m Jesus was very friendly and knowledgable about my car, He took the time to make sure I was thoroughly informed about the repairs I needed so I could make an educated decision. Service was quick, precise, and priced lower than I anticipated. I am bringing my Toyota in next week for their $179.95 brake special. Their remote facility on Arrow in Rancho is clean and comfortable (you can even watch your car being worked on) More

Pencil whipped Your lof tech acknowledged that he filled my washer fluid on the inspection sheet when in fact he didn’t. It was still empty when I left. I commute to Your lof tech acknowledged that he filled my washer fluid on the inspection sheet when in fact he didn’t. It was still empty when I left. I commute to work and I am constantly using my washer due to bugs. More

Professional and very efficient service This is the second Ford dealer. The first one was in Pennsylvania. Both are very friendly and professional. My husband and I planned to buy our next c This is the second Ford dealer. The first one was in Pennsylvania. Both are very friendly and professional. My husband and I planned to buy our next car in the future also from Ford. One of the reasons is because we trust their service. More

Very efficient and super fast service I have been a customer for 7 years. When I got my recall it was in AZ. I called the ford dealership in AZ and was told that they did not have the so I have been a customer for 7 years. When I got my recall it was in AZ. I called the ford dealership in AZ and was told that they did not have the soft wear to fix the problem. So when I got to CA ford of Upland fixed it right away. I only waited 30 minutes for my car to be fixed. More

Ford of Upland Service is Awesome! Steve in the service department was great. He was courteous & friendly. He took time to listen to my concerns & upon completion explained all that was Steve in the service department was great. He was courteous & friendly. He took time to listen to my concerns & upon completion explained all that was done to my vehicle. Although Kim was not my service rep she answered questions & went out of her way to be of assistance. Michael was also a refreshingly friendly face. I really appreciated all of their attitudes. More

Great & professional service. Steve explained the process & gave suggestions for additional maintenance, Steve made sure I knew where the bathroom & waiting area was located. Ever Steve explained the process & gave suggestions for additional maintenance, Steve made sure I knew where the bathroom & waiting area was located. Every person I encountered acknowledge me with a greeting or a smile. More