Ford of Upland - Service Center

Satisfied Customer on 1st Visit This was my first time getting my car serviced at another Ford facility. From start to finish, the customer service was superb! Kim Hawkins was very This was my first time getting my car serviced at another Ford facility. From start to finish, the customer service was superb! Kim Hawkins was very friendly, knowledgeable and explained everything I needed to know to get my car in top condition. I may not use them for everything little thing, but because of Kim, I will be back. More

It was good service but.. It was great service my car is running great and is having not trouble but I took my car in with a quarter tank of gas and when I got it I was empty w It was great service my car is running great and is having not trouble but I took my car in with a quarter tank of gas and when I got it I was empty with only 10 miles on it I would of wish ford could of filled my gas tank up for going through the incident of having to take my car in when I’ve only had it for about 3 months More

Excellent service Steve was on top of it with my paperwork and the car was done within 2.5 hours after I left! I always seem to have the best service here and have had Steve was on top of it with my paperwork and the car was done within 2.5 hours after I left! I always seem to have the best service here and have had Steve help me countless times. Great service! More

Never disappoints Always happy with my service department visits as they always meet my expectations. I’m greeted as soon as I drive up, the process begins immediately Always happy with my service department visits as they always meet my expectations. I’m greeted as soon as I drive up, the process begins immediately I’m in an out no problem. More

Service Could not have been given better service! I was from out of town in Hugo accommodated got me and got the car looked at in a very expedited manner I re Could not have been given better service! I was from out of town in Hugo accommodated got me and got the car looked at in a very expedited manner I really appreciated his help More

Quick Lane Rancho Cucamonga Rocks I was welcomed by the Service Manager "Bill" where he took care of both my Ford Escape and Ford Expedition. Bill was awesome and I will definitely bri I was welcomed by the Service Manager "Bill" where he took care of both my Ford Escape and Ford Expedition. Bill was awesome and I will definitely bring my cars back for service. More

Go see Kim Hawkins!!! If your looking for a service advice who is going to do exactly that....... it’s Kim Hawkins! I have coming to this service department for a little ov If your looking for a service advice who is going to do exactly that....... it’s Kim Hawkins! I have coming to this service department for a little over 2 years now...... and I will ONLY continue to return to this dealership as long as she is there. Kim is honest, helpful and knowledgeable about her products and services. I travel for work and have had to visit several dealerships and no one person has EVER taken care of me or my vehicles like Kim has. Honestly, I can’t thank her enough for all her help....... I hope her management team is taking care of her the way she has taken care of me and I’m sure all of her customers. She is an asset and gem of an employee. Consider yourself very lucky Ford if upland. THANK YOU AGAIN KIM!!!!!! Your Loyal Customer, Adreanne Perez More

Honest and Straightforward Typical car service centers are known for diagnosing multiple issues that don’t really need to be fixed (or at least are not of importance yet). When Typical car service centers are known for diagnosing multiple issues that don’t really need to be fixed (or at least are not of importance yet). When I brought my car in, Robert promptly helped me out, gave me what was needed and then let me know of things I may need to do in the future but not right away. Being able to prioritize my repairs and service made me feel comfortable and reassured that I was not going to be ripped off. Robert stayed in communication the whole time my car was in the shop, let me know they could not find one of the issues I came in with. I requested that they drive the vehicle some more to possibly get the sound to happen. He was very kind in obliging my request. Thanks Robert! You give Ford Service a good reputation! More

Right and fast I inadvertently ordered the wrong part and they exchanged the part and got me the right part the same day! The staff was friendly and easy to work wi I inadvertently ordered the wrong part and they exchanged the part and got me the right part the same day! The staff was friendly and easy to work with. More

Great Service Thank you Kim Hawkins, It was a pleasure meeting you! This has been the best experience I have had at Ford of Upland! I will definitely come back fo Thank you Kim Hawkins, It was a pleasure meeting you! This has been the best experience I have had at Ford of Upland! I will definitely come back for future service related needs. More