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419 Reviews of Ford of Upland - Service Center
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August 08, 2019
seems very unorganized while you still have custody of my car - some 3+ weeks now - in for a new engine under a warrantee repair - you haven't kept Hertz alerted to these ne while you still have custody of my car - some 3+ weeks now - in for a new engine under a warrantee repair - you haven't kept Hertz alerted to these new estimates to complete the repair. I have received several calls from Hertz wondering where their car is? Now today, I was told by the service group to come in and exchange my current loaner car. I don't know why I can't simply keep the loaner, and I hope this car exchange doesn't take 3 hours like it did to simply drop off and receive a loaner on the first day. Apparently Hugo, my service guy, had an accident last weekend and has been out all week. But did anyone take over? My care was supposed to be ready last week and now I was told yesterday it'll take another couple of weeks. More
by steve
Verified CustomerEmployees Worked With
Hugo
August 08, 2019
Caring I have gone to other ford service centers in the past, and there is no other service places like ford of upland. They care for you, they make sure tha I have gone to other ford service centers in the past, and there is no other service places like ford of upland. They care for you, they make sure that your need and want and meet with the highest expectation everytime. The employees, they treat you like they want to know you, and that is how customer service should be, wanting to be there for the customer every step of the way. Kim who was my service advisor, she was is always helpful and she always has wonderful weather (smile) even though she is going through a rough day. She is someone who i would like to see again next time I come back to get my oil changed More
by CGARNICA1996
Employees Worked With
Steve Martinez, Kim Hawkins
August 07, 2019
Horrible Service Department Ford of Upland has a horrible service department, poor customer service, very bad experience. Eric Heronime is a arrogant with an attitude and make up Ford of Upland has a horrible service department, poor customer service, very bad experience. Eric Heronime is a arrogant with an attitude and make up excuses for their lack of organization. Service is bad, slow, not reliable, they don’t help you at all. Ford of Upland does not have a Customer Service Representative. Ford of Upland does not return your calls, does not give you the name of your advisor, More
by Hedge
Employees Worked With
Eric Heronime
August 07, 2019
Base is Loaded - Grand Slam 1st base: Friendly Manner, 2nd base: Professional All-Around, 3rd base: Excellent Service, and Home Run: Great Job. Work completed to my satisfaction. 1st base: Friendly Manner, 2nd base: Professional All-Around, 3rd base: Excellent Service, and Home Run: Great Job. Work completed to my satisfaction. Much appreciated. More
by traincruiser
Employees Worked With
Bill Olejnik
August 07, 2019
Great service Ford of Upland (Steve Martinez) takes great care of my needs. When I call I can get an appointment in a timely manner. If I need a ride to or from hom Ford of Upland (Steve Martinez) takes great care of my needs. When I call I can get an appointment in a timely manner. If I need a ride to or from home they accommodate me. More
by auntcheryl
Employees Worked With
Steve Martinez
August 06, 2019
The Works Waited for my vehicle, purchased new windshield wiper blades & they were installed. I appreciate it, also had a nail in one of my tires. Taken care Waited for my vehicle, purchased new windshield wiper blades & they were installed. I appreciate it, also had a nail in one of my tires. Taken care of also. More
by mdsmi1
Employees Worked With
Eric Heronime
August 05, 2019
Great job and fast service Bill is always nice I’ve only been here twice but he’s been very helpful. I thought my car might be there late but it only took about an hour! Bill is always nice I’ve only been here twice but he’s been very helpful. I thought my car might be there late but it only took about an hour! More
by PERLA.HERNANDEZ125
Employees Worked With
I think his name was Bill at the front
August 05, 2019
bad diagnoses brought in a 2011 escape for a vibration in the engine. they told me it was a cooling fan assembly. 1,000.00 to fix it. brought it to another place an brought in a 2011 escape for a vibration in the engine. they told me it was a cooling fan assembly. 1,000.00 to fix it. brought it to another place and they were to charge me 365.00. and they said that it wasn't the problem. and ask to wash it. but they didn't. second time that has happened More
by VADER57
Employees Worked With
Kim Hawkins
August 03, 2019
Ford of Upland GREAT Thank you for taking care of our F-150. Great job as usual. The car wash is a nice touch. Need a more secure key box for early drop off. Thank you for taking care of our F-150. Great job as usual. The car wash is a nice touch. Need a more secure key box for early drop off. More
by DMORGAN7777
Employees Worked With
Kim Hawkins
August 03, 2019
Brake service Great service, listened to my concerns looked over the problem which was communicated to me & resolved. Recommendations on any recalls which I was not Great service, listened to my concerns looked over the problem which was communicated to me & resolved. Recommendations on any recalls which I was not aware of were taken care of happy about that. I will continue to bring my vehicle for all my service issues to this location. Very satisfied customer. More
by EPG
Employees Worked With
Steve Martinez
