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419 Reviews of Ford of Upland - Service Center
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August 16, 2019
They get the job done! The service department at Upland Ford has always given me great service! They are always friendly, reliable, and professional. I usually work with Kim The service department at Upland Ford has always given me great service! They are always friendly, reliable, and professional. I usually work with Kim Hawkins and she always makes sure I get the best price for the job. More
by dianep45
Verified CustomerEmployees Worked With
Kim Hawkins
August 16, 2019
Always a great experience! I’ve never had an issue with this dealership, they’ve always given me & my son great costumer service, they are quick and efficient and very friendly. I’ve never had an issue with this dealership, they’ve always given me & my son great costumer service, they are quick and efficient and very friendly. Happy costumer! More
by AARAID2
Employees Worked With
This last time we visited was a young guy that had just started working in this department, I believe he said it was his 3rd week, wish I would of remembered his name cause he did a great job & very friendly!????
August 16, 2019
2005 Focus I would like to thank Mark Pavey and the service personnel in taking care of our 2005 Focus during all these years. We appreciate the courtesy and pr I would like to thank Mark Pavey and the service personnel in taking care of our 2005 Focus during all these years. We appreciate the courtesy and professionalism of this dealership . More
by Subie bear 49
Employees Worked With
Mark Pavey, Steve Martinez, Kim Hawkins
August 15, 2019
Great service . Steve, service advisor, is very friendly and explains everything in detail. The service was very efficent and I do recommend making an appointment! . Steve, service advisor, is very friendly and explains everything in detail. The service was very efficent and I do recommend making an appointment! Makes the visit very pleasant! More
by chavezfreak
Employees Worked With
Steve Martinez
August 15, 2019
service took car in for 37000 mi service. I WAS TOLD THERE WAS A LEAK IN ONE OF THE STRUTS. Was told to bring car back on Wednesday to fix leak which I did. T took car in for 37000 mi service. I WAS TOLD THERE WAS A LEAK IN ONE OF THE STRUTS. Was told to bring car back on Wednesday to fix leak which I did. Then I received a text from Hugo saying there was no leak, one of his mechanics mistook tire dressing for a leak... REALLY... I now question the capability of your mechanics.. Also my time wasted to take and pick up car!!!! More
by cubimon2
Employees Worked With
HUGO GALVEZ
August 14, 2019
best service dept great! moved to apple valley ca but still go to ford of upland service worth the drive Eric H. is the best service adviser in the business great! moved to apple valley ca but still go to ford of upland service worth the drive Eric H. is the best service adviser in the business More
by gordon
Employees Worked With
Eric Heronime
August 14, 2019
Brakes Service could have been somewhat more attentive, we waited over 4 hours no mention of that time frame only that it would take 1 to 2 hours. So we wait Service could have been somewhat more attentive, we waited over 4 hours no mention of that time frame only that it would take 1 to 2 hours. So we waited. That seems extreme for having to wait. More
by EPG
Employees Worked With
Steve Martinez, Kim Hawkins
August 09, 2019
I always leave upset This team lacks communication and customer service skills. Every time I need to service my vehicle here I leave upset. My next purchase will be at ano This team lacks communication and customer service skills. Every time I need to service my vehicle here I leave upset. My next purchase will be at another dealership. More
by rdfj9
Employees Worked With
Mina,
August 09, 2019
New Problem with vehicle after service Dealer performed safety recall and when vehicle returned, there was a new "problem" noise when applying the brakes. Dealer personnel declined respons Dealer performed safety recall and when vehicle returned, there was a new "problem" noise when applying the brakes. Dealer personnel declined responsibility. I am very disappointed. More
by SRLCONSULTANTS10
Employees Worked With
Kim Hawkins
August 09, 2019
Professional And knowledgeable. Quick and efficient service. Despite there cramped and small facility, quick and efficient service. I will be very excited for the entire team when the long awaited move to the fa Despite there cramped and small facility, quick and efficient service. I will be very excited for the entire team when the long awaited move to the facility arrives. More
by RODRIGUEZFRANK787
Employees Worked With
Our shuttle service driver. Don’t remember the gentleman’s name. A Senior citizen, like myself. Very friendly, professional and courteous., Kim Hawkins
