Ford of Upland - Service Center

Windshield replacement I brought my 2015 Ford Explorer in to have the windshield replaced and the work that was done was not the best quality. Seals around the windshield we I brought my 2015 Ford Explorer in to have the windshield replaced and the work that was done was not the best quality. Seals around the windshield were loose one was broken and I’m afraid there will be water intrusion when it rains next or the vehicle is washed next. I took pictures and showed the advisor, so we will see. More

Great customer service. Always great service. Truck was washed and ready as promised. Eric is always very friendly and helpful. I frequently recommend Ford of Upland to frien Always great service. Truck was washed and ready as promised. Eric is always very friendly and helpful. I frequently recommend Ford of Upland to friends. More

Efficient and courteous I arrived early for my appointment, I was taken immediately, estimated time of repair was exact and I was checked out with truck waiting within ten mi I arrived early for my appointment, I was taken immediately, estimated time of repair was exact and I was checked out with truck waiting within ten minutes More

Escape oil change C Service performed while I waited. Wait time for service writer seemed long. Customer lounge was comfortable with television and coffee. That is all I Service performed while I waited. Wait time for service writer seemed long. Customer lounge was comfortable with television and coffee. That is all I want to say. More

Great service rep Kim helped me. What a terrific service rep! Personable, knowledgeable all around great! She reviewed my service with me. Checked my mileage when t Kim helped me. What a terrific service rep! Personable, knowledgeable all around great! She reviewed my service with me. Checked my mileage when the figure the first guy wrote it done incorrectly! More

they said my car was ready ~ and it wasn't after now about 4+ weeks in the shop for a new engine, I was told my car was ready. it wasn't. a normally functioning screen was blank when I was re after now about 4+ weeks in the shop for a new engine, I was told my car was ready. it wasn't. a normally functioning screen was blank when I was ready to take custody of my car. SO it is still in your shop for I guess another week. More

Check engine light 28 days you had my car with very little communications. Eric H was the WORST . Kim finally gave me some answers to my questions. Awful experience 28 days you had my car with very little communications. Eric H was the WORST . Kim finally gave me some answers to my questions. Awful experience More

Very well No complaints Service was great. I was there for a service call I inquired about an issue I had with my car. They went over the issue found it was covered under war Service was great. I was there for a service call I inquired about an issue I had with my car. They went over the issue found it was covered under warranty they ordered the part the next weekend it am was fixed in no time flat ! Love my Ford- This would be car #27 for me. Thank you More

Poor Customer Service. On Friday August 16, I called and asked to speak to the Service Manager. I was transferred to Erics voice mail. I asked him to call me. Two hours late On Friday August 16, I called and asked to speak to the Service Manager. I was transferred to Erics voice mail. I asked him to call me. Two hours later I called and left a message again. Called again and was transferred to Directer Marks voicemail. Today is Tuesday, August 20, and still no return call. So I decided to call Citrus Ford. Their Manager was very nice and told me I could bring my vehicle Saturday. The Service Advisor, Enrique was very nice and answered all my questions. He called Monday afternoon as he said, told me what the problems were with my vehicle and gave me good advice regarding the repairs. I will not be using Ford of Upland again. More

Needed a battery for my 2005 F-150 The battery had a good price and a great warranty 39/100 months. The time I waited for insulation was reasonable. Mr. Galvez was friendly and was will The battery had a good price and a great warranty 39/100 months. The time I waited for insulation was reasonable. Mr. Galvez was friendly and was willing to take a little more time to answer my questions. More