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Ford of Upland - Service Center

Upland, CA

3.9
419 Reviews

419 Reviews of Ford of Upland - Service Center

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September 11, 2019

Remove screw & plug tire Kim Hawkins handled my unplanned visit yesterday to Ford of Upland, caused by a screw puncturing a tire. . I felt it quickly go flat while driving w More

by Dennis Berger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
September 10, 2019

Semi annual service Great and polite staff. Got me in and out as they stated. Wash my truck also. Great job. Will continue to come for future service More

by Fordf150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maldonado Santiago, Steve Martinez
September 10, 2019

The dealer couldn’t find my problem!!! But since I got my car back the noise isn’t there anymore. They must have done something to get the noise to go away! Ha!! More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
September 09, 2019

Happy camper No appointment needed opened at 8 am Saturday morning the management opened the door early to start helping customer's out Friendly staff and technic More

by Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember his name
September 09, 2019

Great service I can’t complain they were all very helpful and they kept us informed about the car. Thank you all for taking care of my daughters car. More

by PARRAJASMINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
September 09, 2019

Work not done successfully. Second time in for turbos. The fleet manager can fix my friend's truck with literally exact issue. Regular customers seem to get the run around. Coinc More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Heronime
September 09, 2019

Empty Promises I dropped my car off at 8:00 AM for an oil change. Car wash was offered with oil change. Service person texted car was complete at 10:15 AM but needed More

by MEGCALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hawkins
September 09, 2019

The service was great I brought in my car because the engine light was on. I was told to see Steve Martinez, he was so knowledge, helpful and kind. He make sure my car was More

by Queenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
September 06, 2019

Tire problems Kim was very prompt professional and got me in and out of there quickly. I was really happy with how she helped me and how friendly she was. More

by IALCHEHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
September 06, 2019

Didn't fix it want more money Air-conditioning wasn't working, they said they fixed it cost $600. Next day wasn't working again and wanted $2300 to fix it. Wouldn't even give me cr More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario
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