Ford of Upland - Service Center

Awesome service as always Once again Kim gets 10 stars. I brought my Edge in for oil change in morning and by the Tim I got to work, she called saying it was ready and even was Once again Kim gets 10 stars. I brought my Edge in for oil change in morning and by the Tim I got to work, she called saying it was ready and even washed my car. She always exceeds expectations and I won’t have anyone but her as my service rep! More

Excellent customer service Had an issue with factory lug nuts on Ford Fusion during tire rotation. A known problem to Ford for years but still won’t recall. Bill at Quick Lane Had an issue with factory lug nuts on Ford Fusion during tire rotation. A known problem to Ford for years but still won’t recall. Bill at Quick Lane in Upland replaced all lugs without a hassle. Now that’s customer service that keeps customers coming back. In fact I take my wife’s Hyundai in as well for service instead of dealer. Only place I recommend! More

Great job! Courteous and Friendly! Kim was professional and responsive and proactive. I knew when my cars was going to be ready with status updates. I used shuttle in the morning and Kim was professional and responsive and proactive. I knew when my cars was going to be ready with status updates. I used shuttle in the morning and they Ubered me back after work. Best ford customer service I have ever experienced. More

Very quick,Kim had everything ready all I had to do was sign Having everything ready before you even get there, makes all the difference in the world. Kim handled everything. Really appreciate that so much.alway Having everything ready before you even get there, makes all the difference in the world. Kim handled everything. Really appreciate that so much.always very friendly More

Fast Service Service team recieved my vehicle in late afternoon. Replaced my F150 back up camera and had truck ready same day as well as fixing recall issue. Service team recieved my vehicle in late afternoon. Replaced my F150 back up camera and had truck ready same day as well as fixing recall issue. More

Do not come here for service and don’t buy a Ford. I came here to get an oil change and to see why my back up camera was cutting off intermittently. The porter was pleasant, the service guy I had Ste I came here to get an oil change and to see why my back up camera was cutting off intermittently. The porter was pleasant, the service guy I had Steve needs better training on customer service. I had to ask what the prices are for the oil change and what is the difference but I forgot to ask if there was a charge for looking at the camera. When my car was ready I go to pick up the vehicle and I’m being told that just to figure out that the camera is a software issue it’s going to cost me $110. Not once did Steve tell me that there would be a diagnostic fee let alone a $110 fee just to put the car onto a computer. This is the biggest rip off. Seriously, it’s not like I’m driving a high end car it’s a Ford. Other dealers will tell you what the fee will be for a diagnostic check on the car but this dealer if you don’t ask they don’t tell. Shady way of doing business. Again, the porter was wonderful and the cashier was really good pleasant even though I semi-freaked our about my bill. More

Bad and Disrespectful people The customer service was horrible. No one called to let me know my car was ready! My information was incorrect in your data base. My vehicle was filth The customer service was horrible. No one called to let me know my car was ready! My information was incorrect in your data base. My vehicle was filthy, when I asked for it to be washed. The receptionist gave me a very bad attitude! More

Accurate swift and courteous Accurate recomendation swift execution coufteous interaction Bought my 1st Mustang 8yrs ago Steve Martinez has been my go to guy for both my GTs Thank Accurate recomendation swift execution coufteous interaction Bought my 1st Mustang 8yrs ago Steve Martinez has been my go to guy for both my GTs Thank you G.H.KERNER More

Mustang Great service and given full attention by Kim. Service was fast just as promised. Even offered to look at prior warranty work that was not completed a Great service and given full attention by Kim. Service was fast just as promised. Even offered to look at prior warranty work that was not completed at another Ford dealer. I’ll definitely be back. More

excellent customer service The techs did a clean job on my clutches and explained the whole process thoroughly. Their excellent customer service and honesty is what makes them t The techs did a clean job on my clutches and explained the whole process thoroughly. Their excellent customer service and honesty is what makes them the best Ford dealership around. Thank you Ford of Upland! More