Ford of Upland - Service Center

Sevice advisor was great. The service department is horrible The service advisor Kim that helped me was great. The actual service area was unorganized and chaotic, the cashiers are terrible and not friendly. Ov The service advisor Kim that helped me was great. The actual service area was unorganized and chaotic, the cashiers are terrible and not friendly. Overall aside from the service advisor that helped me, everything else is not good. More

Car service Mario was helpful and communicated well about the services. Answered questions promptly and professionally. The car service was done promptly did not Mario was helpful and communicated well about the services. Answered questions promptly and professionally. The car service was done promptly did not have to wait too long. More

Great experience I like the one on one and that not everyone has to her your problem with the service advisor, since the have their own office. I would definitely com I like the one on one and that not everyone has to her your problem with the service advisor, since the have their own office. I would definitely come back. More

If You Want To Wait I tend to 'Wait' when it's a simply service visit. Nice chairs, nice conversation; sometimes the TV is on. General service this time took me just I tend to 'Wait' when it's a simply service visit. Nice chairs, nice conversation; sometimes the TV is on. General service this time took me just over an hour. Oh, yes. water, and probably coffee is available (I don't do coffee, so not sure about that). Mostly, I come in to Upland Ford because Kim is fantastic! More

Ridiculously slow service Unfortunately this experience only reinforced my wife’s distrust of mechanics. We took my daughter's 2001 Mustang in because it was running rough whi Unfortunately this experience only reinforced my wife’s distrust of mechanics. We took my daughter's 2001 Mustang in because it was running rough while accelerating. I had listened to it and suspected an exhaust leak but my wife did not want me to tell the service advisor my suspicion because she thought they would “fix” an exhaust leak even if there wasn’t one. They diagnosed the problem was in the flywheel and pressure plate and since the car has 124,000 miles on it I thought it was reasonable that it could need a new clutch. They had the car 12 days because the parts had to come from back east. They did absorb the cost of a new flywheel since they felt there was still a problem after resurfacing the existing one. When we got the car back it was slightly better but the main noise was still there. Looking at the invoice they listed an exhaust leak in the manifold so I called the service advisor to ask why he did not point that out to me. He claimed he told me over the phone but since that was my original suspicion I think I would have heard it. Granted their telephone service is so poor maybe it was mentioned and I did not understand what he said. We took it back in for the exhaust leak and it took them another 2 days to identify a cracked manifold, 4 days to order the part, and 2 days to install it. More

Service with s smile. Knowledgeable on subject at hand. I enjoyed talking with Km Hawkins. Ford of upland service tech discovered what appeared to a oil lea with s smile. Knowledgeable on subject at hand. I enjoyed talking with Km Hawkins. Ford of upland service tech discovered what appeared to a oil leak. More

Excellent service!! I had a great experience at ford of upland. I brought my car in for a transmission flush. All of the staff were friendly, and helpful. I had a great experience at ford of upland. I brought my car in for a transmission flush. All of the staff were friendly, and helpful. More

Personable, professional and thorough Kim and her team were very detailed, efficient and thorough with diagnosing the problem with my car and kept me updated every step of the way. Kim and her team were very detailed, efficient and thorough with diagnosing the problem with my car and kept me updated every step of the way. More

Blown tire replaced quickly. I had a blowout on a tire that was only six months old. I called Ford of Upland and was told that those tires were not in stock. Mario, my service adv I had a blowout on a tire that was only six months old. I called Ford of Upland and was told that those tires were not in stock. Mario, my service advisor, quickly searched and found a tire nearby and had it delivered the very next morning. The tire was replaced and we were back in business by 1 o’clock the very next day. Thank you Mario! More

Considerate and knowledgeable I had a great experience. Jesus and Bill looked out for me. Helped me get a great deal and followed through. Recommend to everyone because they are I had a great experience. Jesus and Bill looked out for me. Helped me get a great deal and followed through. Recommend to everyone because they are the best. More