Ford of Upland - Service Center

I have purchased well over 20 new vehicles and the service dept at this dealership is by far the worst ever!! They will take forever to service your vehicle due to overbooking. I took my truck in for service dept at this dealership is by far the worst ever!! They will take forever to service your vehicle due to overbooking. I took my truck in for a simple warning light on the dash and was told it would take 3 days to service. I got a rental on my warranty and when I questioned why it would take so long the service man Laurence told me to come pick up my truck right away because he was cancelling my rental car and I would be charged for it. Just check the Yelp reviews for this dealership and you will see the same complaints on the service dept again and again. More

Do NOT take your vehicle here. Went in with a problem that was warranty covered and haven't seen my 2023 Bronco since. It's been TWO MONTHS. That's two car payments for a vehicle t Went in with a problem that was warranty covered and haven't seen my 2023 Bronco since. It's been TWO MONTHS. That's two car payments for a vehicle that is one year old and doesn't work. I live locally and I guess it's common knowledge that Ford of Upland's service department has a bad reputation, information I would have loved to know before I ever took it there. I am 100% sharing my bad experience with every local Ford Bronco owner I meet. More

Had service done then a small issue the next day, the Service Manager Danielle went above and beyond to resolve with little effort. I highly recommend taking your Ford to this service department, best F Service Manager Danielle went above and beyond to resolve with little effort. I highly recommend taking your Ford to this service department, best Ford service department I have been to all over this country. More

The gentleman that got me started, the follow up phone call, and the gentleman that took payment were all very pleasant and professional. I will come back and recommend the business to others. call, and the gentleman that took payment were all very pleasant and professional. I will come back and recommend the business to others. More

Great home service, great value, really pleasant personnel. That's all I can really think of, sorry. Can you stop now? personnel. That's all I can really think of, sorry. Can you stop now? More

Courteous and professional He was prompt and was knowledgeable and attentive to my needs. Service was done in a reasonable amount of time. knowledgeable and attentive to my needs. Service was done in a reasonable amount of time. More

Lack of communication. Lack of communication between owner and dealership. Very disappointing Lack of communication between owner and dealership. Very disappointing for a n Lack of communication between owner and dealership. Very disappointing Lack of communication between owner and dealership. Very disappointing for a new business in our area. More

The experience was pleasant, fast and smooth. They were super informative and helpful. Very excited to enjoy my new Bronco and having the dealer support my needs is awesome They were super informative and helpful. Very excited to enjoy my new Bronco and having the dealer support my needs is awesome More

Good overall need to square away a few things we were promised They are putting in effort to make it happen promised They are putting in effort to make it happen More

My experience was great. Philip Finley went above n beyond his job duties to provide me with great customer service and for that reason I would recommend anyone to Upland for Philip Finley went above n beyond his job duties to provide me with great customer service and for that reason I would recommend anyone to Upland ford. I'm disabled ( paraplegic) and Philip made sure the part I purchased was installed properly and safe for me to drive. He took the time to install it himself knowing my situation. You guys have a great employee in Philip and I wish we had more people like him in this world. More