Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Upland
Upland, CA
1,134 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care.
We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive.
Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online.
Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,134 reviews
April 04, 2019
Kim is fabulous! I have had connection with Kim as my Service Person for several years, now. I generally talk to her prior to coming in, to find out what will be done I have had connection with Kim as my Service Person for several years, now. I generally talk to her prior to coming in, to find out what will be done, so I can plan my day. Generally, we agree on a time, and I show up (that's important to everyone). It was a Very Busy Tuesday, but the estimated time was expanded by only a few minutes (I was marked as a "Waiter". … Sometimes, when the service is just an oil change, other things are checked. If there is something I don't want done (for instance a tire rotation in this case, because my tire rotation comes with my purchase which wasn't at Ford), it is carefully placed on the order, and the request is honored. One time, I asked about a wash, and now, it is shown on the order to begin with (nice, this time, because I needed to change my tags - didn't have to do the wash myself). … Earlier in the year, my battery died (on a Saturday), and I was able to have the Auto Club jimmy the connections to start it so I could get to the Sevice Center. Kin not on duty on a Saturday, but the person who served me agreed with me that diagnostics would be a waste, and I simply purchased the battery, and was out in an hour. Nice job Upland Ford! More
by Traditionalist
Verified CustomerEmployees Worked With
Hord to know the guys who take the intitial order on the service line, but they are always efficient and happy.,, Kim Hawkins
April 04, 2019
Gets the job done I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told the recall covers a one day rental, but when I asked for it - I was told I would get shuttled instead. My preference was the one day rental. I appreciate the general inspection they provided and that they did it at no cost to me. However, my center console on my dashboard was broken somewhere in the process. One hinge is not in its place or broken and it does not pop open like it used to. It was not in the condition as it was when I dropped it off. I hope future service is more gentle/aware so future cars don't leave with broken features. More
by psrs
Employees Worked With
Robert Perez
April 04, 2019
2018 Mustang I bought a 2018 Mustang. Came out of finance and apparently the battery was dead. The next day I was told that a fuse blew out. The car had about 40 m I bought a 2018 Mustang. Came out of finance and apparently the battery was dead. The next day I was told that a fuse blew out. The car had about 40 miles on it when I bought. I went to pick it up the next day and it then had over 70 miles on it. I got the run around all day trying to figure out what was going on with a new car and I was not ever given a clear answer. More
by REGINAKRECHMERY
April 03, 2019
My GGRREAT Purchase!! The folks at Ford of Upland made my purchase so easy, as well as, enjoyable!!! Thank you Hakim!!! Keep up the great work ethic!! These people really The folks at Ford of Upland made my purchase so easy, as well as, enjoyable!!! Thank you Hakim!!! Keep up the great work ethic!! These people really make “buying a car”, so enjoyable. I recommend everyone to come by and check the wide selection of new and used vehicles!!! More
by Damiensecurity
Employees Worked With
Vince Van Hook, Hakim Rahim, Moe Rajput, Mina Mikhail
April 03, 2019
Awesome I haven't been let down at all in regards to the Service given at Ford of Upland. Kim is always ready to help with questions that I may have. She go I haven't been let down at all in regards to the Service given at Ford of Upland. Kim is always ready to help with questions that I may have. She goes above and beyond to help me out. More
by PSHIBLER
Employees Worked With
Kim Hawkins
April 03, 2019
Amazing Car Buying Experience Thank you to the wonderful staff for getting us an amazing deal on our new truck! Thank you! Thank you! Hakim was an awesome salesman! Thank you to the wonderful staff for getting us an amazing deal on our new truck! Thank you! Thank you! Hakim was an awesome salesman! More
by arroyogalvan
Employees Worked With
Hakim Rahim
April 03, 2019
Your better than Sunrise I had an issue with my vehicle from the day i bought the vehicle so i did what anyone would do contacted the dealership and asked for help.. Long stor I had an issue with my vehicle from the day i bought the vehicle so i did what anyone would do contacted the dealership and asked for help.. Long story short after three months of effort which failed every time. I was initiating the Lemon Law deal but I tried one last thing before following through asked Upland to check out the issue and the service adviser said we can look at it a i am confident we can fix it.. So I told him lets try and during the paperwork process a tech came in so the service adviser said i got a good one for you. Once the adviser told him what the issue was he began to check the computer to see what had been done and in review said the followed what was believed to be the issues so anyway they took the vehicle back and within an hour of the vehicle being taken back they called me and said your car is fixed so I wondered how.. So with everything that happened replacements and reviews. The Upland Ford Tech discovered a fuse issue once he adjusted the fuse as needed my Vehicle was fixed and saved. Sunrise didn't check or pay attention to detail unlike the Tech at Upland this is the second time you team was able to fix something that Sunrise was not able to figure out.. I am now an Upland Ford Service Customer. More
by johnrogina
Employees Worked With
Robert
April 02, 2019
Bill and his crew are very professional The mechanics are very experienced in the field. If they see something you can rest assured your best interest is their motto. Thank you fellas The mechanics are very experienced in the field. If they see something you can rest assured your best interest is their motto. Thank you fellas More
by asplumbingmechanical.as
Employees Worked With
The team at Quick Lanes ??
April 02, 2019
easy fast and great price always take good care and quickly, i bring car, they get information, check me in quickly, notify me by text through my phone with recommendations and always take good care and quickly, i bring car, they get information, check me in quickly, notify me by text through my phone with recommendations and update when car is ready. More
by MTPUERTORICO
Employees Worked With
i can't remember gentlemans name, he sits in front of kim hawkins name.
April 02, 2019
Service I brought a 1988 F250 diesel to what I thought was diesel kings repair shop. Bill had given me original estimate of about $300 to change the fluids a I brought a 1988 F250 diesel to what I thought was diesel kings repair shop. Bill had given me original estimate of about $300 to change the fluids and start the truck as it had not been started for seven years. It turned out diesel kings didn’t work on it and it needed a brake job also. The cost was a lot more than I expected but since I was able to use the Ford service credit card I could afford it. I like everybody that works at the quick Lane and how they explained everything. More
by milo.steve
Employees Worked With
Bill Olejnik, Jose, Anton
