Ford of Spartanburg

purchase of 2015 Ford Fusion James is wonderful at his job! I gave him an array of challenges because I'm in a wheelchair and had many specific requirements, such as gas/brake ped James is wonderful at his job! I gave him an array of challenges because I'm in a wheelchair and had many specific requirements, such as gas/brake pedals that would work with portable hand controls. James' patience is very much appreciated, and I would definitely recommend your dealership to friends or family. Thanks again for guiding us through the process and not giving up in the face of so many challenges! I love my Ford Fusion!!! More

Best experience ever! Vic Bailey ford is by far the best dealership that I have visted! My salesman Lin Johnson made sure I got the best experience and deal rate that was p Vic Bailey ford is by far the best dealership that I have visted! My salesman Lin Johnson made sure I got the best experience and deal rate that was possible! The people that worked there had positive attitudes and made you feel more than welcome! More

Our shopping experience at Vic Bailey. It was a pleasure to get the car we were looking for. Mr. Bowles was very helpful, kind and patience. Great customer service. We would highly recomm It was a pleasure to get the car we were looking for. Mr. Bowles was very helpful, kind and patience. Great customer service. We would highly recommend that dealer. Thanks. More

Awesome Experience Vic Bailey Ford was so easy to trade with. I found my Fusion on the website. The internet manager was wonderful to work with. Everyone there was very Vic Bailey Ford was so easy to trade with. I found my Fusion on the website. The internet manager was wonderful to work with. Everyone there was very friendly and helpful! More

Best Sales Person Ever When I arrived to the dealership I didn't know what I wanted or how to go about it, After meeting Christion sitting down and talking with him, we fill When I arrived to the dealership I didn't know what I wanted or how to go about it, After meeting Christion sitting down and talking with him, we filled out some paperwork and by the end of the business day I was driving home in my new vehicle. Thanks to the staff at Vic Bailey Ford's courteous staff. More

very friendly The friendliness of the staff was awesome! The cars are very neat and clean! They worked my deal diligently!! They made me feel like a vauled my cust The friendliness of the staff was awesome! The cars are very neat and clean! They worked my deal diligently!! They made me feel like a vauled my customer..I absolutely love Vic Bailey ford and I will come back! More

They do read your reviews! To my surprise, this dealership had the pre-owned car I wanted at the price I wanted; by the way the price online didnt match the tag price. I went in To my surprise, this dealership had the pre-owned car I wanted at the price I wanted; by the way the price online didnt match the tag price. I went in hesitating I would not have a pleasant experience and guess what, they met those expectations. They allowed me to go on a test drive for 2 miles and directed me back to the dealership. The sales guy was very pushy and I HATE THAT!. I'm not buying Ice-cream for which i need to decide at that moment; I'm spending 20k on a car, GET OFF MY BACK! Finally, after my considerations and taking my time I decided on buying the car but had to 'negotiate' getting a lumpy tire replaced and getting missing floor mats. The accounting guy and sales guy had a very odd relation, they argued in front of me which I though was very odd and made the whole spending 20K experience very uncomfortable for me. I'm still waiting on the floor mats.. I wrote the above review in August 2014 in google and today 9/26/2014 I got a call from the salesman. It turns out that they do read these reviews. He asked me about my satisfaction with the car and then he went into the telling me about my comments. He did apologize for my bad experience, but before that HE REQUESTED THAT I DELETE MY REVIEW. I found that completely incredible! He also asked that I add not only the bad but also the good, so here it goes. He asked me to include that I did receive a set of mats when I took the car from the lot, and I did but they were beige and the car interior is black (no use! I spent a lot of money to make it look bad coming out of the lot). BTW I returned the beige mats intact when I got the black ones. Also, he asked me to comment that I did finally get my black mats, and yes he did, just one week later than promised. Finally he also wanted a good review because he did follow up with me after my purchase but isn't that YOUR JOB? I've got to say bad service is not only a problem of the salesman, it is everywhere in the organization. Just today I had to get the oil service done, ON THE CAR I BOUGHT 4 WEEKS AGO FROM THEM!!! And also the service there was pretty bad. I don't expect to be papered or nothing but it just feels that they completely lost the customer experience factor. I get better service buying a $3 coffee than buying a $20K car. Is that too much to ask? Would I buy from them again? If they have the right car at the right price yes. Would I finance, service or recommend them? Absolutely NO! More

Worth your time to go to Vic Bailey Just wanted to say that I had a pleasant experience with the purchase of my new F150 truck. The salesman was great to work with and also the finance Just wanted to say that I had a pleasant experience with the purchase of my new F150 truck. The salesman was great to work with and also the finance manager. My situation was somewhat difficult because of alot of outside circumstances, but they worked everyything out to where I could both approved for a new vehicle and could afford it. Thanks again for all of your help. I would certainly recommend just going in for a talk if your in the need for a vehicle! More

Was snubbed by the owner sitting in the room with window the entire visit. The car was listed as a super clean vehicle that was taken care of like a family member. The car was supposed to be detailed insi the entire visit. The car was listed as a super clean vehicle that was taken care of like a family member. The car was supposed to be detailed inside and out twice, according to the salesperson. The car was so covered up with fluff and cigarette burns filled in with something in the seats, It was also filled and shined, sprayed to cover up the smell inside and to hide all the water damaged inside doors, the dirty seats, the dirty upper portions around the visors and mirror. After two or three days, everything turned back to what it was when the smoker turned it in to them. All the fluff fell out. Buyer beware of this dealership. Just as you have heard. Not good. More

I have been talking to a salesman for a couple weeks about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me askin about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me asking if we included installing a sunroof and kept the price the same, would you be interested? I said that would be amazing! So, my husband & I drove 90 miles from Charlotte for the deal they made me. We test drove car, spent a couple hours looking over the car, said YES to the deal I was offered. When we went to finalize paperwork we were told that the deal that was made was NOT going to be honored and were asked to pay $1,100 MORE than quoted amount. Bait & Switch is not a good way to do business. They knew I was driving 90 miles there and 90 miles home and hooked me in promising me a deal they were NEVER going to honor. Spoke to Mr. Vic Bailey himself and he said "People make mistakes, I am sorry that this happened but I can not honor the deal we made you originally." This is NO way to do business, they didn't offer to reimburse me for my gas, time or wear & tear to my current vehicle. They said they had nothing but a verbal apology to offer me. BUYER BEWARE of the sales techniques this place uses! More