Ford of Spartanburg

Bought a used F150 on a Saturday Unsatisfied after purchase Purchased 1/30/16 To be honest I was a little hesitant to shopping from a dealer due to past experiences I have encountered. The personnel at Vic Bai Purchased 1/30/16 To be honest I was a little hesitant to shopping from a dealer due to past experiences I have encountered. The personnel at Vic Baileys went out of there way to accommodate me and to ensure my experience was better then expected. The Sales Associate, Christian, was very nice and assisting in completing the transaction in a timely manner. There was one hiccup with the truck I came to purchase due to it being loaned out when I arrived. The Sales Manager was able to get this corrected quickly and reduce the impact on me. This is the reason I purchased the truck. I will be switching my business from Toyota of Gvl to Vic Baileys. UPDATE 2/5/16 I posted the above review earlier then I should have. I will stand by my above comments about the sales transaction. I will add that there was a issue that developed with in the first hour of ownership. I contact the Sales rep immediate and explained the two issues. I was assured that these would be corrected. Once my truck was dropped off (3 days later) at the dealership they did provide a loaner while they corrected the issues. Day two of them having my truck I was contacted by the sales rep and explained that issue #1 (Tire was losing air and the TPS light was activating) was corrected by them removing foreign debris that had punctured the tire. He also explained that the TPS sensor was bad and they are not fixing this. The issue I have with this is that the TPS sensor was working correctly, activated and illuminated when tire press was reduced by puncture, and this took place with in the first hour of ownership. (on a side note the individual that had the truck when I showed up to purchased it had taken it off road due to the amount of mud that was on the truck. This was noticed by the sales rep and myself.) The second issue was a leak on the power steering. This leak was located on one of the power steering lines that is located in front of the engine. The sales rep explained that this line was wet with fluid due to residual oil from when they changed the oil. The issues that I have with this explanation is that their service quality produces this below average quality. Being a ASE Certified Technician for years and a Maintenance Manager for the last 6 years I am amazed that this type of quality seems acceptable with in this service department. The other issue I have with this explanation of the power steering leak is that no matter how low your end product quality is, there is no way for oil spilt during an oil change for the power steering reservoir to lose fluid. Was informed by the Sales rep on Wednesday that I would receive a call Thursday from the Service Manager explaining what the issue was. I did not receive a call. My spouse was told on Thursday by the sales rep that I would receive a call on Friday from the Service manager, which I did not. I attempted to contact the Sales Rep at 4:58PM and was informed that he was with a customer and could call me back. at 6:03PM I once again called and was told that he was still unavailable. During the call with the operator at the dealership she asked what I was needing. After explaining I was calling in reference to my truck being at their location she stated that would be handled by Service, whom have already left. I will update as this completed. More

Quick and easy, no hassle or surprises. Found car on the USAA website, sent the inquiry via email and got a phone call within minutes. Neely provided me info, I pondered in a couple days wi Found car on the USAA website, sent the inquiry via email and got a phone call within minutes. Neely provided me info, I pondered in a couple days with no hassle. Called two days later, went in to see the car, drove it, they gave me what I wanted on my trade and the deal was done. James was helpful, not forceful or persistent at all, and very upfront. Arial was easy to work with in the finance department. I will consider Vic Bailey in all my future car purchases. More

awesome I was looking for a 2015 escape with mid level trim. Like leather seats but no navigation. And it had to be bright blue. I went thinking I would not f I was looking for a 2015 escape with mid level trim. Like leather seats but no navigation. And it had to be bright blue. I went thinking I would not find one. Because I had been looking online and only a few were out there. They were to far away or out of your price range. I was very surprised that Camillo was able to find a 2016 escape the exact trim and color I wanted. For a great price and awesome interest rate. Lisa in the signing room was wonderfull too. It was a fast and easy. Thank You Vick Bailey Ford for putting me in my dream car at a great price. More

Great people to work with The salesmen were very courteous and took the time to explain everything and go over the pricing and vehicle specs. The finance manager was also good The salesmen were very courteous and took the time to explain everything and go over the pricing and vehicle specs. The finance manager was also good at exlpaining our price options and gave us a great deal compared to a couple of other dealerships that we were dealing with. I would highly recommend going to this dealership if you are buying your next Lincoln vehicle. More

Adrien was a great Salesman, would highly recommend him. We had great sales service when purchasing our new 2016 Ford explorer.We highly recommend you go visit Adrien at Vic Bailey Ford in Spartanburg South We had great sales service when purchasing our new 2016 Ford explorer.We highly recommend you go visit Adrien at Vic Bailey Ford in Spartanburg South Carolina. More

Great I Highly Recommend Vic Bailey Ford to all my friends and family. The service was great and the sales personal was very courteous and very helpful. Tha I Highly Recommend Vic Bailey Ford to all my friends and family. The service was great and the sales personal was very courteous and very helpful. Thank you Tom Moss and Adrian Harrison. Mike Johnson More

Vic Bailey Ford Review I found the sales people to be very honest, courteous and helpful in my purchase of a new Focus. I got a great deal on my trade-in and the financing w I found the sales people to be very honest, courteous and helpful in my purchase of a new Focus. I got a great deal on my trade-in and the financing was excellent. Overall experience: 5 star+ More

service dept.is a joke more like a den of thieves I bought my wife a new mercury at this dealership and it was a terrible experience after the sale as nothing that went wrong with the vehicle was ever I bought my wife a new mercury at this dealership and it was a terrible experience after the sale as nothing that went wrong with the vehicle was ever repaired even the first oil change wasn't done properly and the service manager thinks you owe him something for even talking to you if he even comes out of his office to talk to you. Buyer beware as this dealership wants nothing to do with you after the sale and won't even talk to you after the sale. More

Dont keep promises Caleb asked that we call him before we made the 1.5 hr trek so he could pull the SUV and "hold" it. We called as soon as we got in the car and on our Caleb asked that we call him before we made the 1.5 hr trek so he could pull the SUV and "hold" it. We called as soon as we got in the car and on our way and he said he would hold. Well, one hour into our drive and we get a phone call from Caleb that they just sold the vehicle. I guess my definition of holding means something different than theirs. Extremely dissatisfied!!! More

Are you serious about buying? My 24 year old son came home on Military break during the Memorial Day holiday. He had been looking for a preowned Mustang GT 2010-2015. So after gett My 24 year old son came home on Military break during the Memorial Day holiday. He had been looking for a preowned Mustang GT 2010-2015. So after getting off 3rd shift I told him I would go with him to look at cars. We went to Vic Bailey in Spartanburg SC, there we found a bright green Mustang GT on their preowned lot. After waiting at the car look8ng through the windows for about 10 minutes the Salesman comes out with no key. My son goes back inside with the salesman..I'm thinking he going to test drive it..not the case the Salesman gave him the info on the car and told him...."if he wasn't buying it he couldn't see it".. Needless to say that same day we went to Balentine Ford in Greenwood SC and found a salesman that was willing to work and he came home with a Mustang GT. So Vic Bailey I guess that answers your question. More