Ford of Spartanburg

Great Service at Vic Bailey’s Quick Line! Recently I had my car serviced at Vic Bailey’s Quick Line and the Department’s Manager Jacki did a very friendly, professional job in about 15 minutes Recently I had my car serviced at Vic Bailey’s Quick Line and the Department’s Manager Jacki did a very friendly, professional job in about 15 minutes. The Service Technician was very helpful. More

New 2018 F150 Neely Bailey and Will Gillespie were very courteous and easy to work with! I felt well informed and cared for during the entire process. This was t Neely Bailey and Will Gillespie were very courteous and easy to work with! I felt well informed and cared for during the entire process. This was the first “no pressure” buying experience of my life. Very well managed from test drive to trade to financing! More

Dont buy from Vic Bailey We bought a 2013 ford explorer that has been nothing but issues. Each and every time we have brought the car in for service it does NOT fall under wa We bought a 2013 ford explorer that has been nothing but issues. Each and every time we have brought the car in for service it does NOT fall under warranty. The key fob on the door has never worked and the owners manual that had the code was not even for our vehicle. Needless to say this was not under warranty. We bought the car 2 years ago and with any rain we have 1-2 inches of water in the floor board, as it is leaking from everywhere. Guess what not under warranty. If we were to pay Vic Bailey for all the issues we have had with this car, we would be out another two thousand bucks. Find another dealership unless you like to be told no and given every excuse in the world why it is not there problem. They will do everything to get you in the car and that's where it stops! More

A total nightmare I've lost so much money and time from Vic Bailey. They sold me a flood vehicle and didn't disclose it. The car needed thousands and thousands in repai I've lost so much money and time from Vic Bailey. They sold me a flood vehicle and didn't disclose it. The car needed thousands and thousands in repairs, and Vic Bailey assured me the car was in great shape and it passed their 28 point inspection. After buying it the problems never stopped and they only offered to buy the vehicle back for several thousand less. I'm reporting them to the BBB. Even if they didn't know it was a lemon/flood car they should of made it right instead of screwing me over (a 17yr old kid, who can't afford to loose thousands). I highly suggest staying away from them because they are very deceiving and shady and refuse to right their wrongs. More

New 2016 F 150 This morning at 8 am I had no vehicle went on line filled out the pre-approval app and in under 2 mins recited an email letting me know I was approved This morning at 8 am I had no vehicle went on line filled out the pre-approval app and in under 2 mins recited an email letting me know I was approved 1 minute after Adrian contacted me by text message asking when I would be in I told him in 1 hour got the they had the truck ready to test drive loved the truck 20 minutes later approved and signed 35 minutes after that was heading home with a new 2016 F150 everyone was great and easy to talk to an Adrian was great to deal with will be back again .... great job guy More

Purchase of a 2016 Escape We traded our 2013 Escape for a 2016 Escape. The support of Neely Bailey via e-mail was great - she helped find a car and explained the costs. Bob B We traded our 2013 Escape for a 2016 Escape. The support of Neely Bailey via e-mail was great - she helped find a car and explained the costs. Bob Behlke, General Sales Manager, did an excellent job of minimizing the cost of the new car and found the exact 2016 that we wanted at another dealer and had it delivered in one day. Ariel, Finance, was friendly and very knowledgeable. Derek Erbe, Sales Associate, took significant time to review the features of the new car.- he was extremely knowledgeable of the Escape and was very professional. I would definitely purchase another car from Vic Bailey in the future. More

2016 MKX We are very, very happy with our new MKX that we ordered and received from Vic Bailey Lincoln. We will deal there in the future. We are very, very happy with our new MKX that we ordered and received from Vic Bailey Lincoln. We will deal there in the future. More

Commille rocked the experience My sister and nephew both bought cars from here a few months back. My sister was in a car that she was so over her head in she did not think she would My sister and nephew both bought cars from here a few months back. My sister was in a car that she was so over her head in she did not think she would ever get out from under. This dealership got her out and into an awesome Fusion. My nephew also bought his new car there and they could not rave enough about this place. So I went with my escape that I was desperate to get out of and they got me out of it with no issue. Commille was great, we found the Fusion I liked within minutes (like 2-3 minutes). I test drove it and fell in love with this car. Commille and Arielle worked really hard to get me the best deal and I got the car with all the bells and whistles for a lower payment to boot. This place is really great, my sister was right and I am glad I went to this dealership. More

Bought a used F150 on a Saturday Unsatisfied after purchase Purchased 1/30/16 To be honest I was a little hesitant to shopping from a dealer due to past experiences I have encountered. The personnel at Vic Bai Purchased 1/30/16 To be honest I was a little hesitant to shopping from a dealer due to past experiences I have encountered. The personnel at Vic Baileys went out of there way to accommodate me and to ensure my experience was better then expected. The Sales Associate, Christian, was very nice and assisting in completing the transaction in a timely manner. There was one hiccup with the truck I came to purchase due to it being loaned out when I arrived. The Sales Manager was able to get this corrected quickly and reduce the impact on me. This is the reason I purchased the truck. I will be switching my business from Toyota of Gvl to Vic Baileys. UPDATE 2/5/16 I posted the above review earlier then I should have. I will stand by my above comments about the sales transaction. I will add that there was a issue that developed with in the first hour of ownership. I contact the Sales rep immediate and explained the two issues. I was assured that these would be corrected. Once my truck was dropped off (3 days later) at the dealership they did provide a loaner while they corrected the issues. Day two of them having my truck I was contacted by the sales rep and explained that issue #1 (Tire was losing air and the TPS light was activating) was corrected by them removing foreign debris that had punctured the tire. He also explained that the TPS sensor was bad and they are not fixing this. The issue I have with this is that the TPS sensor was working correctly, activated and illuminated when tire press was reduced by puncture, and this took place with in the first hour of ownership. (on a side note the individual that had the truck when I showed up to purchased it had taken it off road due to the amount of mud that was on the truck. This was noticed by the sales rep and myself.) The second issue was a leak on the power steering. This leak was located on one of the power steering lines that is located in front of the engine. The sales rep explained that this line was wet with fluid due to residual oil from when they changed the oil. The issues that I have with this explanation is that their service quality produces this below average quality. Being a ASE Certified Technician for years and a Maintenance Manager for the last 6 years I am amazed that this type of quality seems acceptable with in this service department. The other issue I have with this explanation of the power steering leak is that no matter how low your end product quality is, there is no way for oil spilt during an oil change for the power steering reservoir to lose fluid. Was informed by the Sales rep on Wednesday that I would receive a call Thursday from the Service Manager explaining what the issue was. I did not receive a call. My spouse was told on Thursday by the sales rep that I would receive a call on Friday from the Service manager, which I did not. I attempted to contact the Sales Rep at 4:58PM and was informed that he was with a customer and could call me back. at 6:03PM I once again called and was told that he was still unavailable. During the call with the operator at the dealership she asked what I was needing. After explaining I was calling in reference to my truck being at their location she stated that would be handled by Service, whom have already left. I will update as this completed. More

Quick and easy, no hassle or surprises. Found car on the USAA website, sent the inquiry via email and got a phone call within minutes. Neely provided me info, I pondered in a couple days wi Found car on the USAA website, sent the inquiry via email and got a phone call within minutes. Neely provided me info, I pondered in a couple days with no hassle. Called two days later, went in to see the car, drove it, they gave me what I wanted on my trade and the deal was done. James was helpful, not forceful or persistent at all, and very upfront. Arial was easy to work with in the finance department. I will consider Vic Bailey in all my future car purchases. More