Ford of Spartanburg

Servicing my MKX I had my Lincoln MKX in for a windshield washer problem. I was able to get an appointment on line. At the dealership service area I was met quickly I had my Lincoln MKX in for a windshield washer problem. I was able to get an appointment on line. At the dealership service area I was met quickly the problem was diagnosed . I was told approximately how long it would take and it was finished on time. I have had oil changes done there and they have a separate section just for that making much easier. Overall I have been very pleased with the service at Vic Bailey. More

Very good experience Troy was great I walked in to order a new F-350 and he immediately set me up with Ariel to get it ordered. Ariel was very informative on the progress Troy was great I walked in to order a new F-350 and he immediately set me up with Ariel to get it ordered. Ariel was very informative on the progress of my truck. When I went to pickup my new truck he was completely prepared with the paperwork and gave me a very in depth rundown on how all the options of my truck worked. I am very pleased with my experience today More

Repairs Great and pleasurable help from the service manager. Good job guys! Service was good as well as correspondence from the service manager. Proud of ever Great and pleasurable help from the service manager. Good job guys! Service was good as well as correspondence from the service manager. Proud of everyone. More

second master cylinder in 3 months In January I had a new master cylinder put on 2011 MKX. On March 29th a warning light about low brake fluid came on. I refilled brake fluid and cal In January I had a new master cylinder put on 2011 MKX. On March 29th a warning light about low brake fluid came on. I refilled brake fluid and called VBLincoln to schedule an appointment. I was unable to an appointment until Monday, April 2, at 9:00 am. I had the vehicle there at that time. Late on the 3rd of April I got a voice mail that my vehicle was next in line! I think it was actually the next morning when actual work began. I then got a call on April 5th telling me it was ready. There was no charge as this was a failure of the part installed in January. And I must say that Jim Skriba was courteous and called several times to inform me of progress. However, I do not understand why, if I had an appointment for Monday morning, that it was not even looked at for 36-48 hours. I had gone to some extreme to have it there as scheduled on Monday morning. More

Good people here!! Nice, layed back, good people here. Anthony Garcia is awesome.. Not pressured to buy at all. I will go back and purchase another vehicle in the futur Nice, layed back, good people here. Anthony Garcia is awesome.. Not pressured to buy at all. I will go back and purchase another vehicle in the future.. I have been to the other dealerships in the area, This dealership is the best in customer service.. More

First serive of 2017 "Pre-Certified" Lincoln Navigator L" Used the drive up lane and was in quickly. It took about an hour and all went well. I have one more fre service under the "Pre-Certified" purchase pr Used the drive up lane and was in quickly. It took about an hour and all went well. I have one more fre service under the "Pre-Certified" purchase program and I will return to Vic Baily. Cynthia More

Very good Vic Baily experience. Troy Martin was our salesman and made the entire sale very easy. He worked with us on every concern we had. We have always used the Vic Baily servic Troy Martin was our salesman and made the entire sale very easy. He worked with us on every concern we had. We have always used the Vic Baily service department on our other Ford vehicles and are always very satisfied with their services. Great bunch of people. Wayne Loveless is one of the best. Don't know everyone by name but they are all friendly and helpful. More

Oil change,tire rotation. Arrived around 11:00 and was out in 30 minutes.Only one other person there when I arrived so it went pretty quick.Understand the technicians break for Arrived around 11:00 and was out in 30 minutes.Only one other person there when I arrived so it went pretty quick.Understand the technicians break for lunch so take that into consideration.Oil changes go better now since they went to the quick lane concept and separated it from the service dept. More

Used Vehicle Purchase This was the easiest vehicle purchase I ever made. Salesman Sterling Anderson allowed me to take the vehicle home overnight while my trade in was appr This was the easiest vehicle purchase I ever made. Salesman Sterling Anderson allowed me to take the vehicle home overnight while my trade in was appraised. We agreed on a purchase price and trade value the following day and spent less than an hour doing the paperwork. This was a hassle free transaction. More

BLAMING THE FACTORY -- NOT THE DEALER Dealer service people were responsive, polite and competent. . HOWEVER I miffed with Ford Motor Company because I has to wait nearly FOUR MONTHS Dealer service people were responsive, polite and competent. . HOWEVER I miffed with Ford Motor Company because I has to wait nearly FOUR MONTHS for them to supply a" back-orderd part " to the dealership personnel UNBELIEVABLE. TOTALLY INCONVENIENT .... totally NOT he way buyers should be treated. More