Ford of Spartanburg

Great job! Nice and friendly stuff. The service Tech Jim took care of the recall very very quickly during my visit. I will definitely go back. Thanks Jim Nice and friendly stuff. The service Tech Jim took care of the recall very very quickly during my visit. I will definitely go back. Thanks Jim More

Lincoln MKX Cassidy was my sales representative and she was excellent. I think the finance person was Ashley and she was excellent also. I had a great experience Cassidy was my sales representative and she was excellent. I think the finance person was Ashley and she was excellent also. I had a great experience and everyone was exceptionally nice and helpful. More

Recall A great dealership to do business with. I bought my mustang at a used dealership. Even though i was there for a recall. They were awesome, customer A great dealership to do business with. I bought my mustang at a used dealership. Even though i was there for a recall. They were awesome, customer service was amazing. I was able to use the shuttle to get a ride back home. And once the car was done a ride back to the dealership. This was amazing, for a single fact that i worked the whole night prior. Highly recommend More

Do they understand the concept of an appointment? Made an appointment to have a couple issues looked at on a 2018 Ford Escape on a Monday morning. They asked if I needed a ride I said no, I have time Made an appointment to have a couple issues looked at on a 2018 Ford Escape on a Monday morning. They asked if I needed a ride I said no, I have time to wait a couple of hours. After an hour and a half I was notified that they checked the A/C and everything was fine and they were beginning to look at the second issue. I thought, wow that is a long time to check temp on A/C. So after another hour of waiting (2 1/2 hours total) I was notified that the hinges on the two back passenger doors would need to be replaced (2nd issue) due to recurring rust/corrosion but they don't have them in stock and I can come back tomorrow (Tuesday) or any other day to replace. Called Tuesday morning said I would be there to have them installed and dropped car off. Said he would call when finished. No call on Tuesday. Called them on Wednesday to see what the hold up is and they have still not got to it. Finally picked up car Wednesday at 5:30. I thought the initial wait the first day to have appointment is unreasonable. I decided to try the service department at Vic Bailey because I have been pleased with the Quick Lane oil change on 4 of our other Fords. I will service elsewhere from now on. More

Humiliating and degrading employee While dealing on a used vehicle, I went to the closest bathroom. The manager berated and admonished me for using the Vic Bailey bathroom facility. As While dealing on a used vehicle, I went to the closest bathroom. The manager berated and admonished me for using the Vic Bailey bathroom facility. As a Crohn's patient, I had no other choice. He also told me to never come back again. And if you have health problems, you should not be out in public. Frenchy was the only employee that understood my condition. So if you're disabled or military, I would not recommend this dealer. More

Buick enclave 2008 Everyone was great...it just took a long time to do paperwork...and they didnt get to wash my car..the floor mats in the car I purchased were aweful a Everyone was great...it just took a long time to do paperwork...and they didnt get to wash my car..the floor mats in the car I purchased were aweful and they had none to replace them...I wished they would have just left the plastic on my floors...other than that it was a great purchase More

Great service and crew Thanks for getting my air conditioning working again in addition to the engine not seeming to change gears quite right. No more problems with either Thanks for getting my air conditioning working again in addition to the engine not seeming to change gears quite right. No more problems with either of those issues. Very much appreciate the friendly staff as well. More

Ford manufacturer recalls The staff at Ford are very efficient friendly as well as informative. The manufacturer sent me recall notices several times and due to my busy schedu The staff at Ford are very efficient friendly as well as informative. The manufacturer sent me recall notices several times and due to my busy schedule taking a vehicle out of the fleet can be an issue. I called the the Vic Bailey Ford service department, Wayne looked up the vehicle information and we scheduled a appointment. I expressed the fact that I needed the truck back as soon as possible. Wayne said he would get them right on it. A few hours later I received a voicemail, the truck was complete and I could pick it up any time. Fast, friendly and reliable service, that why all my vehicles are Fords More

Excellent Service Great service experience. They were very prompt and professional. All employees that I encountered went above and beyond my expectations. Brad and Great service experience. They were very prompt and professional. All employees that I encountered went above and beyond my expectations. Brad and Robert were awesome! More

Excellent customer service I scheduled my Ford F-150 for recall service work. Ms. Belcher with the service department was able to schedule this work promptly. I was met at the s I scheduled my Ford F-150 for recall service work. Ms. Belcher with the service department was able to schedule this work promptly. I was met at the service department by Mr. Mitchell, who quickly got the truck in for its service. I waited in a comfortable customer lounge for a brief time, and the job was done. The personnel were pleasant and informative about the needed adjustment. More