Ford of Spartanburg

Excellent Very attentive to detail and customer service.great experience would recommend to other businesses. Jim did a great job of communicating through the w Very attentive to detail and customer service.great experience would recommend to other businesses. Jim did a great job of communicating through the whole time keeping me informed on what was going on and timelines. More

We will have to see....... Buying experience was ok. Lindsey an excellent saleswoman. Finance guy was below average. Poor experience with him. Taking possession took longer t Buying experience was ok. Lindsey an excellent saleswoman. Finance guy was below average. Poor experience with him. Taking possession took longer than expected. Once we had truck, we found things over a few weeks that needed repair. One of the USB ports does not work - they want to charge me $140 to replace; the sunroof is broken and they may charge me $3200 to fix. I used it three times and on the third time, it would not close correctly. It will be interesting to see how they respond. More

Excellent Experience I just purchased a 2020 F150 Lariat. Because I was initially in the market for an unused 2019 I had visited or contacted other Ford Dealers, but had I just purchased a 2020 F150 Lariat. Because I was initially in the market for an unused 2019 I had visited or contacted other Ford Dealers, but had no luck and got little or no response, My wife had purchased a Subaru from Vic Bailey about 2 years ago and we had a great experience in dealing with Michael Cecil so we called Michael and through Vic, IV we hooked up with Will Gillespie. This was Monday morning June 29. By Monday evening Will had found a 2019 and a 2020 each exactly what I was looking for. By Thursday afternoon, July 2 the 2020 was in my driveway. Will is a credit to your company. I have and will continue recommend Vic Bailey dealerships to my friends. Ben Leaphart More

This dealership has the best people.They try to help you This dealership has the best people. They try to help you and talk with you not at you. Mr. Loveless at service cares that your vehicle is safe and This dealership has the best people. They try to help you and talk with you not at you. Mr. Loveless at service cares that your vehicle is safe and does not back down. He is professional and he makes sure you are satisfied before you leave. More

Quick and professional In and out! Easy oil change! I bought my car here and have had a good experience every time. I like that I can make an appointment online but don't ne In and out! Easy oil change! I bought my car here and have had a good experience every time. I like that I can make an appointment online but don't need one for the oil chnage. More

"Whish" noise My Navigator had an unusual sound, which I would describe as a "whish" that occurred when accelerating and also when decelerating. A little like air u My Navigator had an unusual sound, which I would describe as a "whish" that occurred when accelerating and also when decelerating. A little like air under pressure being released. It took some time, but the mechanic was able to locate and fix the problem (turbo bypass hose). I have always appreciated the quality of the mechanics at Vic Bailey. Also, the people at the front desk who check us in are friendly and knowledgeable. Always a pleasure to deal with. More

Terrible Service and Dismissive Techs Extremely disappointed with the service. I went for a recall service and I asked for a simple oil change. When I returned for my car I noticed they ga Extremely disappointed with the service. I went for a recall service and I asked for a simple oil change. When I returned for my car I noticed they gave me the most expensive oil change which includes other service, which I did not ask for. When I took the car back I noticed it was bouncing when I was driving the car. I called the service department and got a voicemail where I left a message. No one bothered to call me for an entire day so I called back the next day. There was a guy who answered the phone. When I asked for his name so I knew who I was talking to, he refused to give his name and told me he was "reception". When I told him about the message I left him he basically said it did not matter because I had already made an appointment to have the car looked at, which was true. Even so, I expected a call back to acknowledge they receive the message. The day of the appointment I went online to confirm the time and I noticed the appointment had been removed. So know I have a car that is having issues and service staff at Vic Bailey who are playing games and ignoring my requests to have my car looked at. I am sure that if I were I been a white person they would've jumped through hoops to resolve the issue. I would not recommend this place at all. More

I told them how much time I had to close the deal (because we were also moving that day), and every person moved as quickly as possible to get me approved and out the door. They also scheduled me to (because we were also moving that day), and every person moved as quickly as possible to get me approved and out the door. They also scheduled me to come back the following week to do some minor paint repair on the vehicle to make sure it was in good standing. Overall, I had an amazing, professional, haggle-free experience. HIGHLY RECOMMEND THE CREW THERE!!! More

Review of service These guys went above and beyond to take care of us and put us in the vehicles we needed. Located vehicles, brought them in, and put us in them the These guys went above and beyond to take care of us and put us in the vehicles we needed. Located vehicles, brought them in, and put us in them the next day. More

The coustomer service was good. Even though its been a while since my last visit. This time I feel that the price to change oil in a truck with 7qts of oil and an oil filter $64.00 d Even though its been a while since my last visit. This time I feel that the price to change oil in a truck with 7qts of oil and an oil filter $64.00 dollars is way to expensive. Even $54.00 is a bit much but that is acceptable . I am sad to say that I wont be returning for my oil change. I will be looking elsewhere. $64.00 is just over priced. Walmart isn't that expensive. and 5minute oil change isn't that expensive. More