Ford of Port Richey - Service Center

Excellent communication, knowledgeable faculty, and professional staff at this facility made this visit well worthwhile. professional staff at this facility made this visit well worthwhile. More

Everyone was polite and professional. The work was done on time. The offer of a ride to/from was excellent The work was done on time. The offer of a ride to/from was excellent More

My service was quick and easy to schedule. The personnel are friendly and informative to all my questions and needs. I always get my service done at Ford of Port Richey. The personnel are friendly and informative to all my questions and needs. I always get my service done at Ford of Port Richey. More

SERVICE DATE 02-04-2025, INVOICE #FTCS447811, My service advisor wasn't there to attend to my online scheduled appointment. 10 minutes after my scheduled appointment, I found the attendant that park service advisor wasn't there to attend to my online scheduled appointment. 10 minutes after my scheduled appointment, I found the attendant that parked me and asked when I was going to be seen. Momentarily, someone came to attend to my appointment. Described the problem. Went inside for more paperwork and I was on my way. It was nearing 4:00PM and I noticed I had only received a text requesting me to contact my service advisor. I called and requested the status of my truck. I didn't remember the person that I had talked to in the morning. I was passed to at least three people and the phone call was, I assume, inadvertently disconnected. A short time later, I called again and I was directed to the advisor that had worked with me in the morning. He was unable to find my ticket. So. more time on hold to relieve the confusion in your office. Finally, paperwork found, problem resolved and explained. Low coolant. I assume resolved 10 minutes after it was found. Came to pick up my truck. More explanation, more paperwork, more apologies. I was on my way with a warrantee fix and no charges. Then two days later I received an email that I had failed to show up for my appointment. Laughable, if not so sad. More

Never returned my 7 calls, got something fixed… which lead to more problems. Very very rude. Rayan was good but this place sucks. Wanted my business awfully bad only to never want to help,.. lead to more problems. Very very rude. Rayan was good but this place sucks. Wanted my business awfully bad only to never want to help,.. More

Communication is key and they nailed it! Seemless Process from start to finish. I will Continue to drive 45 mins! Seemless Process from start to finish. I will Continue to drive 45 mins! More

Ford of Port Richey Service department always takes great care with all my service needs. Service advisors and service techs are very professional and great with customer service, always take very good care care with all my service needs. Service advisors and service techs are very professional and great with customer service, always take very good care of my vehicle with a complete video and explanation of the work being done and condition of my vehicles normal equipment. More

this is dealership that cares. the service department is outstanding (Matt) along with the mechanic went over and above to get my truck running I can't thank them enough the service department is outstanding (Matt) along with the mechanic went over and above to get my truck running I can't thank them enough More

Nathaniel in the service center went above and Beyond. I highly recommend Ford Of Port Richey for all of your service needs. And I look forward to work with Chance in the sales department in the future I highly recommend Ford Of Port Richey for all of your service needs. And I look forward to work with Chance in the sales department in the future More

Excellent service by friendly competent professionals. Ford of Port Richey provides oil change coupons which make it the only place for an oil change. Ford of Port Richey provides oil change coupons which make it the only place for an oil change. More