Ford of Port Richey - Service Center

I brought my focus in for what I thought would be some minor repair work do to some leaking. Steve brought to my attention that I needed a new clutch and brakes as well. I was impressed with his knowledge minor repair work do to some leaking. Steve brought to my attention that I needed a new clutch and brakes as well. I was impressed with his knowledge of the car as he answered any question I had. My car ended up getting a lot of work done to it including new tires, brakes, clutch and window tinting to name a few. My focus runs like a dream now and I know my family is safe in this car which is a great feeling. Whether you need just an oil change or repairs; I recommend everyone to go see Steve Wollak in the service department of Ford of Port Richey.He is on top of his game! More

Steve is very knowlegdeable about the products and very friendly person. It is a great to come to a dealership and get all the information you need and get great customer service from the service dept. friendly person. It is a great to come to a dealership and get all the information you need and get great customer service from the service dept. Thanks Steve for all your help you have been great!!! :) More

I took my montero in for a check engine light was told a sensor was bad. when I went to the dealer to pick my truck I disagreed with the labor charge of two hrs for a repair that should take less than 30 sensor was bad. when I went to the dealer to pick my truck I disagreed with the labor charge of two hrs for a repair that should take less than 30 minutes. I asked to see the manager. After ten minutes of listening to the GSM try to blow smoke to justify the charge I told him you got me and walked out. He than came out scream serious profanities (to include the f word)several time. And stated, I quote!yea we got you and you let us. He than Yanked my car door open and tried to assult me inside my truck. He had to pulled out of my door by other service staff. This is not the first bad dealing I have had at this Dealership. The used car sales people are just as rude if you don't fall for their smoke and mirror BS More

Greatest service department and sales in the area. Knowlegable, Polite,Fair prices. Highly Reccommend!!!! Ken get's a 10+. Have had my Lincoln's and Ford vehicle's serviced there for many years. Knowlegable, Polite,Fair prices. Highly Reccommend!!!! Ken get's a 10+. Have had my Lincoln's and Ford vehicle's serviced there for many years. Keep up the great work. More

Mark was very helpful and friendly! Although the service department was very busy,I felt that he was very courteous and patient giving my husband and I adequate time and attention to our vehicle. Liz department was very busy,I felt that he was very courteous and patient giving my husband and I adequate time and attention to our vehicle. Liz More

I had to take my 2009 Hyundai sonata in for service. I had to take my 2009 Hyundai sonata in for service. Steve Wollack was very knowledgable and helpful with my new tire quote and questions I had . I I had to take my 2009 Hyundai sonata in for service. Steve Wollack was very knowledgable and helpful with my new tire quote and questions I had . I have referred my friends and clients to ford for this reason. Bonnie Barnes port Richey, Fl Florida Luxury Real Estate More

I highly recommend the service department at Ford of Port Richey, specifically service manager Steve Wollak. He is very knowledgeable, professional, and sincerely interested in fixing the issue. Over the c Richey, specifically service manager Steve Wollak. He is very knowledgeable, professional, and sincerely interested in fixing the issue. Over the course of 4 Ford vehicles and numerous years, he has not let us down. Ford of Port Richey would do well to replicate his work ethic, honesty, and integrity throughout their dealership. More

Excellent customer care, although we have not bought our new Ford from Jeff Kasman yet he has been instrumental in the work we have had done on our current Ford at the dealer. Next Ford Jeff will sell us! new Ford from Jeff Kasman yet he has been instrumental in the work we have had done on our current Ford at the dealer. Next Ford Jeff will sell us! Quality guy with the customer in mind, and he knows his stuff. More

Hello, This review is for Steve Wollak in the service Hello, This review is for Steve Wollak in the service department of Ford of Port Richey. He is always so helpful, accessible, knowledgable and trie Hello, This review is for Steve Wollak in the service department of Ford of Port Richey. He is always so helpful, accessible, knowledgable and tries very hard (and succeeds) to keep my repair costs down. He is the only service advisor we use. Me and members of my family have bought new cars at this Ford location and we service our cars there exclusively. Steve always makes sure we have a ride if we can't wait and has even brought my car to my workplace when ready. I highly recommend him to anyone! More

I took my 2010 Fusion to them because it developed a loud rattling noise in the transmission. I was told over the phone that it was due to loose bolts from the previous repair. (The dealer I bought the car f rattling noise in the transmission. I was told over the phone that it was due to loose bolts from the previous repair. (The dealer I bought the car from replaced the clutch before they sold ms the car as new and didn't tell me.) I called and verified the job was done at Veterans Ford in Tampa and they agreed to pay Ford of Port Richey to do the work. The car sat there for two days before they even wrote it up to begin work. When it was done they didn't supply me with any paperwork on the repair. They said they would mail it to me. They didn't tell me they replaced the clutch again and resurfaced the flywheel. (That's important due to the break-in period.) The new clutch was slipping and there was a new rattling noise when I shifted. Also, the battery was shorted internally causing car to lose power steering and then not start again. (likely due to being dropped.) Two weeks later I went in person to get the paperwork they never mailed. The repair was done under warranty making it so Veterans Ford didn't have to cover the work. The paperwork said it was due to a failed pilot bearing. The symptoms I was experiencing did not point to the pilot bearing. When I asked what caused the bearing to fail so soon, Bruce said, "they just do." I asked how he determined it was bad and Bruce replied, "through a visual inspection." I asked was it siezed, discolored or bent? Bruce said, "no, it was pushed too far into the bore." It is not possible to bush the bearing too far in. What they did was called warranty fraud and they made it look as if Veterans Ford never had the car damaged before they sold it to me. More