Ford of Port Richey - Service Center

No service completed on my vehicle On 10/27/2016 I brought my Ford Explorer in for an oil change (by appointment). I arrived about 8am. I explained to the advisor that my wife had an a On 10/27/2016 I brought my Ford Explorer in for an oil change (by appointment). I arrived about 8am. I explained to the advisor that my wife had an appointment, I hoped to get the vehicle back by 11am. The advisor told me that the vehicle was also due for a coolant flush. I didn't think that both of these service items could be done by 11 but the advisor assured me that they could. I called back within a few minutes, left word to complete both items. After 11am I spoke to the advisor was told that they would call me back on the status. I never received that call. After 1pm the advisor told me I could pick up my vehicle. Upon arrival, speaking to the advisor I discovered that NO WORK WAS DONE ON MY VEHICLE! My time and gas was wasted, the vehicle still needed service. I have two Fords, have been coming here for over nine years. This is no way to treat a repeat customer. More

First Service o Ford Fusion SE Took it in for 1st service and the Throttle Body recall. They had some staff out sick and could not do the recall and had to make another appointment Took it in for 1st service and the Throttle Body recall. They had some staff out sick and could not do the recall and had to make another appointment for that. All in all not bad, I don't think the wheels were switched around? they did NOT ask for the wheel lock key? makes you think. done in under 90 mins. Car wash needs to be checked, lots of dirty parts left which makes the car look bad, come on guys I know you were short staffed but a little bit of effort for the customer (who pays your wages, wouldn't go a miss) NOTE to internet team, READ the WHOLE email before calling six times to try and sell a car when the request was for a service!!!! NOT at all professional and pretty annoying when you tell the third person to put a not in to NOT call me again More

Worst experience I have ever had! Terrible experience. First I had an appointment and when I get there ivan told me they can't do some of the things I had my appointment for. Then they Terrible experience. First I had an appointment and when I get there ivan told me they can't do some of the things I had my appointment for. Then they recommend I get my belts replaced so I did and of course they messed those up and I had to come back (they made them too loose). Then when I called to tell them they messed my car up with the belts they said they could give me a ride home no problem and pick me up. I waited over 45 minutes and my service person Steve forgot about me and I had to remind him I was waiting. I called to see if my car was done and I got hung up on and passed around three times. Ivan said he would be here to take care of me on Thursday and I get here and he is off for the day. Why couldn't he just tell me that? He told me to come to him bc he knew the situation. Steve was trying to help fix it but was so busy he was short with me and forgot about me. More

best experience at a dealership ! Best service experience ever, Toni Governale was outstanding in every way. I bought my 07' mustang gt in for an oil change and left with the feeling s Best service experience ever, Toni Governale was outstanding in every way. I bought my 07' mustang gt in for an oil change and left with the feeling she really cared. Nice to know she was extremely knowledgeable and that she's working so hard for Ford of Port Richey. Sincerely, Paul Barca New Port Richey, Fl. 34653 More

Excellent service department I've been to many dealerships in the past and none of them have rivaled the excellent service department of Ford of Port Richey-My service advisor Ton I've been to many dealerships in the past and none of them have rivaled the excellent service department of Ford of Port Richey-My service advisor Toni is knowledgeable, honest, and a pleasure to deal with. I highly recommend this dealership More

Fast, Friendly, and cheaper than i thought. I went in for an oil change and was met immediately by Steve wollack. He talked to me like a neighbor,shuck my hand, and told me it would be done in n I went in for an oil change and was met immediately by Steve wollack. He talked to me like a neighbor,shuck my hand, and told me it would be done in no time. 35 min. later he told me it was ready, I found they washed it and steve had even found a coupon so my oil change was even cheaper. More

Service All I can say is Ford of Port Richey Rocks. I'm not one for leaving reviews. Don New Lewis Tamayo and Steve Wollak they are definitely customer servic All I can say is Ford of Port Richey Rocks. I'm not one for leaving reviews. Don New Lewis Tamayo and Steve Wollak they are definitely customer service. The customer comes first. I recommend that you go to Ford of Port Richey and they will take care of you they are definitely the best. Thank You Ford Of Port Richey. Thomas More

I have an old 1995 f150 with 208,000 miles and found them fair and very honest. They went out of there way to show me what was , is wrong so I can attempt to repair it myself. (money is tight and truck is fair and very honest. They went out of there way to show me what was , is wrong so I can attempt to repair it myself. (money is tight and truck is not worth much) Fine dealership! More

Worst service I've ever had! David Council should eat his words on "this is the dealership where people come first". No, if people came first I wouldn't have left in tears because of the VERY unprofessio his words on "this is the dealership where people come first". No, if people came first I wouldn't have left in tears because of the VERY unprofessional staff. My new vehicle sat there for hours and then finally after waiting at least four hours they tell me they smell a fuel odor and will have to keep my car after guess what? All of the car rental places had closed. So I was stuck in New Port Richey when I lived in Hernando County. Like another mechanic said, if they smelled a fuel odor they would have smelled in when they drove it. I don't trust these people or their judgment and I have found a better dealership to service at and I couldn't be happier. Steve Wollak should have been fired for cursing at me and chasing me around the dealership like a circus animal that he was and then Debra Lella (who claimed to be in charge that day) and her nasty attitude should go as well. I will let everyone I know, and work with to drive an hour if they have to because this place is a complete JOKE. I did however have one friendly person and that was Malory at the service desk she should be running the show there. The best way to a good business is FRIENDLY staff, this could be why this dealership has been through so many people. More

My van was brought in for a recall item. Thomas was service tech and was very nice and polite,even washed van when finished. Even though no money was collected,I was treated with kindness and respect. service tech and was very nice and polite,even washed van when finished. Even though no money was collected,I was treated with kindness and respect.Gary,who drove courtesy van was very nice and knowledgeable about where he was going. When I can afford another van, I will be coming here.Lounge area was very bright and clean and comfortable. Great experience here in todays times. More